Bill W Nka

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Verified Reviewer
| map-marker Las Vegas, Nevada

Tokyo Treat (AUTO- RENEW) SCAM. AVOID!

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WARNING: Tokyo Treat (and sister company Sakuraco) operate a scam.

This company uses a predatory and deceptive business practice which deliberately uses an "Auto-Renew" opt-in on any purchase regardless of its duration (ie, 1 month, 3 month, 6 month, etc) without disclosing this fact.

Tokyo Treat automatically "Opts you In" to Auto-Renew, without your direction, or authorization (ie, check box or button) to do so.

No account is set up is necessary.

No emails are sent to purchaser of this service, disclosing auto-renew will be taking place.

No email notification is sent by TokyoTreat prior to the renewal, so the renewal happens before you can take action.

Their customer service portal is deliberately broken, and no claims can be filed.

Their customer service department does not respond to email (or expensive international phone calls) to resolve the issue.

Tokyo Treat / Sakuraco does not process a refund, based on their predatory practices.

They simply continue to charge your Credit Card, without interaction with any of your Cancellation requests.

AVOID these companies!!

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User's recommendation: AVOID Tokyo Treat and Sakuraco companies. SCAM

Barry C Hie

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Verified Reviewer
| map-marker Austin, Texas

Fraudulent charge for $1,620

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My story begins around Christmas in 2022 when I went on the Tokyo Treats website and ordered 12-month subscriptions for monthly packages of Tokyo Treats to be delivered to my three children. I was charged $540 for each subscription for a total payment of $1,620.

My children received a package monthly for 12 months and enjoyed your products.

However, in November 2023, I discovered that Tokyo Treats had charged me $1,620.

This surprised me, and I contacted Tokyo Treats to find out why I had been charged.

The response I received from your company was that the TERMS and CONDITIONS of my initial subscriptions were that they would renew automatically until canceled. So, I immediately canceled the three subscriptions I had placed in 2022 for my children,

Tokyo Treats then told me that I am not entitled to a refund because your TERMS and CONDITIONS state that cancellation must be made before the anniversary date of the initial subscription.

In all my experience with online subscriptions, vendors always contact me before a subscription is due to renew and offer me the opportunity to cancel my subscription.

In the case of Tokyo Treats, I was never notified that the three subscriptions I gave to my children would renew, nor was I asked to approve the $540 x 3 for a total charge of $1,620.

More importunately, from the beginning I was deceived when I first ordered 12 months of Tokyo Treats for my children for Christmas in 2022 since Tokyo Treats failed to make it transparent that I was subscribing for LIFE and would be charged every year thereafter until I canceled.

Later, I checked where TERMS and CONDITIONS appear on the Tokyo Treats website and discovered that at the very bottom of the CHECKOUT page, in small print, there is a link to TERMS and CONDITIONS.

I need for TokyoTreats to refund me the $1,620 they have charged me since I have cancelled my subscription and have nothing to show for it.

View full review
Loss:
$1620

User's recommendation: Do not subscribe but if you do, immediately cancel your ongoing subscription or you will be charged each year until you do cancel.

Resolved
Kadeja Nqi
map-marker Barrie, Ontario

Resolved: If this legit company and need to be recommended

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someone purchasing it and I am not aware of it.So I need to cancel those orders and someone use my card for purchasing it.

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Chaese H
map-marker Norfolk, Virginia

Dissatisfied with service

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An employee was asked to change a renewal date to the 16th moving forward but he is more worried about information that has no bearing on current subscription Denny me service until he finds out what other account I pay for not sure why it's his business very unsatisfactory service and inconveniencing asking over and over for one thing why is your employee more focused on another subscription than the one I'm asking to have a issue resolved with I need answers

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Anonymous
map-marker Irving, Texas

Tracking Pacakage

Hello -

I am contacting you regarding A box of treats that I purchased and never received. Can you please give me status on my order.

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Giovanna M Zsc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cooperstown, New York

Customer service

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TokyoTreat - Customer service

How are you charging people 50$ for snacks and you dont have customer service? Am I missing something?

Being scammed? I need a refund. I already paid 50$ this month for a box now 100$ for another box?

Im good and didnt authorize that you make it seem like its a one month box not a subscription. False advertising.

View full review
Loss:
$50
Cons:
  • No customer service
  • Takes way too long because they use dhl which is unnecessary

Preferred solution: Full refund

Maddyx Khk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Cant track my order

TokyoTreat - Cant track my order

I can't seem to track my order for the rescue snack box. I thought the customer ID#: Azz6QWTTtydCO4Ixk had been what I needed to use for the order.

Please help me. I just don't want to miss the package and have it stolen by someone inside the apartment building.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Philadelphia, Pennsylvania

Not happy

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Ordered my first box and was so excited but when I never received it and got terrible customer service about the situation

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User's recommendation: Be careful

Olivia M Zlq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over charged

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TokyoTreat - Over charged

Hi I was charged $218 when I brought the 3 month plan of your Tokyo treat box and I want to know why

View full review
Loss:
$112
Pros:
  • Good value
Cons:
  • Over charged

Preferred solution: I would like to be refunded the money owed

Jordan E Mwp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged with no subscription given

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TokyoTreat - Charged with no subscription given

Been getting Tokyo Treat for over a year and I have been trying to cancel my subscription but its not canceling. Everytime I try to cancel it takes money and renews the 6 month subscription.

I am Highly agitated, cause we do not have the funds to keep this up.

We have a child and are trying to save to buy a house. I'm am Done!

View full review
Loss:
$276
Pros:
  • Good food

Preferred solution: Full refund

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