by PissedConsumer950726 #950726
I ordered Gatco toilet tissue holder to match towel holder, etc that I purchased at lowes in Alexandria. I'm a senior citizen so I called in order to be sure I got the right finish.
I said brushed chrome she repeated it. They sent polished chrome by mistake. Disappointed but no big deal. WRONG!!!
After several frustrating phone calls to customer service they said I ordered the wrong thing! They listened to phone call. It cost me $17.00 to send it back by ups- had to send it back same way as received. Also a 15% restocking fee.
I paid with bank card - no credit to my account as yet.
So a 35.00 plus tax toilet holder cost me $22.25 to return. This has to be a CRIME.