To Jeff Newman, Hi Jeff this is Bryan fitzgabbon I live at 5312 fairfax rd c bakersfield ca 93306 cell number 661717**** i took 4 pair of 501 jeans to your dry cleaner on auburn and fairfax in bakersfield ca 93306 when I got my jeans back 2 of them was damage my jeans is value at $50.00 a pair I took my jeans back the next day to shower your workers that was working the day before she took the jeans and said that she was going to have her supervisor review them and that she was going to have a supervisor give me a call keep in mind it been 2 weeks and not no one call me yet but heather your worker that was in the store call me and keep BS'n me and said that they were going to replace one pair of my jeans and they was going to give me a $10.00 store credit on the other pair which I feel is very disrespectful when my jeans cost $50.00 I been a faithful customer for years now and the customer service was bad I thought In any business that the customer came first I feel like it's all about the money because they not taking their job seriously by destroying people belongings I'm highly *** off and upset about the situation because I could sue your company for a $50.00 pair of jeans my all means because I am a person of principles and I feel very disrespected that neither one of your supervisor contacted me how can you run a business when your workers don't fit to be in position that they are in if I was you they all would be fires just being honest because that's bad business for you and your store I just want justice if I can't get it through making a complain which I think is doing the right thing I will take it to a another level for my jeans no one contacted me and it been 2 weeks now bad business Jeff very bad business.
I brought two (2) very new suits in to have them Cleaned and Pressed. Next day, picked them up, when I opened the plastic bag, to wear one of them, it was a "nightmare." The jackets were IRONED Flat with high iron SHINES, and flatened iron marks everywhere, as well as the trousers, they looked so bad, you could never wear them. I returned to the cleaners and he said he'd redo them; as he "didn't" know how it happened as they always use COVERS on their PRESSING MACHINES. WHAT? COVERS? Why would you use a pressing machine for business suits? These are suits NOT shirts!! Any experienced Cleaners knows that you never use the Pressor or a direct Iron on Jackets. Experienced cleaners use the "suzzie" apparatus whereby you place the jacket on a "model" called the "suzzie" and the steam blows the jacket up and steam/presses it back into shape. I asked him why would you use a Pressing Machine to do jackets? You weren't doing shirts. It was a two day argument and he blamed the damages on "the material" of the suits. Bottom line, they do not know how to properly press suits or use the right equipment, and I'd never return there again.
Jackson, New Jersey
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