Toby Tours Reviews
1 TOTAL REVIEW
Travel Expert Talks
Last Time to Book with Toby Tours of Louisville
With departure time only a little 20 plus days away, we get a message on our telephone recorder that our trip has been canceled. No 1:1 conversation (a message on machine), no personal follow-up with explanation or apology. Even when members of our party called back to ask for refund rather than trip credit down the road, still no explanation nor apology. And when the refund check arrived in the mail, only a check - again no letter of apology. For us, this makes the second time a scheduled Toby trip has been canceled near departure time. On the day after the final balance was due, we should have been notified. But from a public relations/business viewpoint, the trip should have gone. (Another option that one company uses - not necessarily the best, but yet a customer service gesture - $250 credit toward another trip for up to two years.) Yes, the canceled trip might have lost money, but the company would have recouped the loss in other trips that the customers would have booked. Our element of trust with Toby Tours of Louisville is gone. We will definitely go with another tour company and recommend such to our friends.
Toby Tours Customer Care
Reason of review
Poor customer service
Companies Similar to Toby Tours
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.