Tobacco General
Tobacco General Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tobacco General has 2.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Website, Never had a problem until now.
Cons: Lazy service, Bad customer service, Bad packing and shipping.Recent recommendations regarding this business are as follows: "I spent a lot of money order a lot of stuff so I won’t have the order for a little while and yet you should I have a problem with my order the payment went through", "Go to smokers outlet online", "i will keep buying ftom thts stote", "Usually I'd recommend I'd never had any problems for years until recently until my issues resolved I don't recommend using tobacco General however I will gladly change my recommendation if my issue is resolved", "Avoid if you can but does accept PayPal just no care to customers purchases".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tobacco General has 2.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Website, Never had a problem until now.
Cons: Lazy service, Bad customer service, Bad packing and shipping.Recent recommendations regarding this business are as follows: "I spent a lot of money order a lot of stuff so I won’t have the order for a little while and yet you should I have a problem with my order the payment went through", "Go to smokers outlet online", "i will keep buying ftom thts stote", "Usually I'd recommend I'd never had any problems for years until recently until my issues resolved I don't recommend using tobacco General however I will gladly change my recommendation if my issue is resolved", "Avoid if you can but does accept PayPal just no care to customers purchases".
Most users ask Tobacco General for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Top Tobacco General Reviews
"Calling about recent order"
I placed an order a few weeks ago, I have recommended no communication and so I just wanted to know if my recent order has shipped yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Somerset, New Jersey
No problem all the information was given don’t understand why it wasn’t shipped
No problem all the information was given dont understand why it wasnt shipped I spent a lot of money order a lot of stuff so I wont have the order for a little while and yet you should I have a problem with my order the payment went through
User's recommendation: I spent a lot of money order a lot of stuff so I won’t have the order for a little while and yet you should I have a problem with my order the payment went through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blairsville, Georgia
Tracking
I have not received a tracking number yet; I ordered on June 1st. I cannot call them because it's just a recording.
I've emailed them several times and they haven't responded back. In my past orders, when I did get tracking information, it would be after I've received my order.
- Variety of products
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Go to smokers outlet online
Albert Lea, Minnesota
Calling about recent order
I placed an order a few weeks ago, I have recommended no communication and so I just wanted to know if my recent order has shipped yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible service
Been using them for 3 years, they used to be great. But now they just dont ship orders, AVOID AT ALL COST!!!
Preferred solution: Apology
Won't take card
Card is fine,used a dozen times with them. Won't accept.
No accepting calls at number. I want to talk to a person
Preferred solution: Talk to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong machine. Problem with order
I orderd standard cig.machine you sent me something else which i do not like. Usually a great place to get tobacco producrs
- Never had a problem until now
Preferred solution: Exchange
User's recommendation: i will keep buying ftom thts stote
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Shipment not delivered
I ordered some tobacco and filters on Jan 8. I paid the 6-8 day shipping.
My check cleared my bank. I have not received my order as of Jan 23. I have sent numerous inquiries and have heard NOTHING. I have ordered many times from Tobacco General and have always received my order.
They provided a tracking number that does not work so I have no idea where my order is or if or when I will receive it. There is no one that answers their customer service line except a recording that says because of covid shipments may be delayed. What do I have to do to see when or if I will receive my order? $300 may not seem much to you but for someone on a fixed income it is very hurtful.
Can ANYONE please check into this for me?
Thank you. My order number is 618574-****08 and the tracking number they provided is sd: SP028704****0220****.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing Order
I made an order on August 30th it is now September 23rd I have not received my order I have not been refunded I checked my bank statement and when I click on the tracking link it says error 404 tracking code not found I have had to spend double what I paid tobacco General for tobacco just waiting for my order this is ridiculous I need to speak with a supervisor to resolve this issue.
- Prices
- Lazy service
Preferred solution: Deliver product or service ordered
User's recommendation: Usually I'd recommend I'd never had any problems for years until recently until my issues resolved I don't recommend using tobacco General however I will gladly change my recommendation if my issue is resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged merchandise
Order 8-1lb. bags of tobacco and 15 filter tubes, products were crammed into a box way too small, and 5 boxes of tubes were totally damaged.
E-mailed company twice, no reply. Contacted customer service, they wanted pictures, didn't want to take the time or the trouble, ordered products from their competitor.
- Prices
- Bad packing and shipping
- Bad packing and shipping and customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Problem with order
Company fixed the issue and I have been provided with product or service ordered. Customer service completed order to my satisfaction.
I ordered 20 packs of cigars by mistake and tobacco general canceled both orders I need 1 10 pack of 5 Garcia vega miniatures please resend 1 10 pack of 5
Preferred solution: Deliver product or service ordered
Problem with order
I was finished placing my order then was told to take a survey need to verify if my order went through please
Preferred solution: Deliver product or service ordered
Smyrna, Georgia
Update of order debited on May 21st
Bank debited on 21st order, but no further info, I received last order on 24th, I reordered on 21st and acct was debited, but haveent received confirmation of order/pls advise, order was for the previous product
Smyrna, Georgia
Status of recent order
No follow up on my latest order, tks 10 5 packs of Garcia vega miniatures ordered on 22nd of this month
Lazy online store
1st purchase in November 2019. Was fine ordered on the 2nd received order 9 days later.
Shipping is the problem it took 1 day to receive order than 7 days to box i guess and overnight from Vegas a company gls delivered.
2nd order still pending shipping ordered on Jan 7th 2020 still not shipped. Covid is being blamed why its not moving yet
- Website
- Lazy service
Preferred solution: More details on product shipping and a delivery date
User's recommendation: Avoid if you can but does accept PayPal just no care to customers purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bossier City, Louisiana
SLOW to SHIP! They TAKE their sweet TIME
4 days to produce a shipping label and they cannot afford to send someone to the post office to drop it off. If you need something, just order it from China. It will get there faster.
- Website
- Lazy service
Preferred solution: Deliver product or service ordered
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