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Verified Reviewer New Reviewer

Wrong machine. Problem with order

4.0
I orderd standard cig.machine you sent me something else which i do not like. Usually a great place to get tobacco producrs

User's recommendation: i will keep buying ftom thts stote.

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#4142491 Review #4142491 is a subjective opinion of poster.
Pros
  • Never had a problem until now
Preferred solution
Exchange

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Verified Reviewer New Reviewer

Shipment not delivered

I ordered some tobacco and filters on Jan 8. I paid the 6-8 day shipping. My check cleared my bank. I have not received my order as of Jan 23. I have sent numerous inquiries and have heard NOTHING. I have ordered many times from Tobacco General and have always received my order. They provided a tracking number that does not work so I have no idea where my order is or if or when I will receive it. There is no one that answers their customer service line except a recording that says because of covid shipments may be delayed. What do I have to do to see when or if I will receive my order? $300 may not seem much to you but for someone on a fixed income it is very hurtful. Can ANYONE please check into this for me? Thank you. My order number is 618574-****08 and the tracking number they provided is sd: SP028704****0220****.
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#3281532 Review #3281532 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Loss
$300
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Missing Order

1.0
I made an order on August 30th it is now September 23rd I have not received my order I have not been refunded I checked my bank statement and when I click on the tracking link it says error 404 tracking code not found I have had to spend double what I paid tobacco General for tobacco just waiting for my order this is ridiculous I need to speak with a supervisor to resolve this issue.

User's recommendation: Usually I'd recommend I'd never had any problems for years until recently until my issues resolved I don't recommend using tobacco General however I will gladly change my recommendation if my issue is resolved.

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#2899982 Review #2899982 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Lazy service
Loss
$135
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Damaged merchandise

1.9
Order 8-1lb. bags of tobacco and 15 filter tubes, products were crammed into a box way too small, and 5 boxes of tubes were totally damaged. E-mailed company twice, no reply. Contacted customer service, they wanted pictures, didn't want to take the time or the trouble, ordered products from their competitor.
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#2790640 Review #2790640 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Bad packing and shipping
  • Bad packing and shipping and customer service
Loss
$12
Preferred solution
Let the company propose a solution
New Reviewer

Problem with order

I was finished placing my order then was told to take a survey need to verify if my order went through please
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#2677479 Review #2677479 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Update of order debited on May 21st

Bank debited on 21st order, but no further info, I received last order on 24th, I reordered on 21st and acct was debited, but haveent received confirmation of order/pls advise, order was for the previous product
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#2576275 Review #2576275 is a subjective opinion of poster.
Location
Smyrna, Georgia

Status of recent order

No follow up on my latest order, tks 10 5 packs of Garcia vega miniatures ordered on 22nd of this month
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#2575049 Review #2575049 is a subjective opinion of poster.
Location
Smyrna, Georgia

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Verified Reviewer New Reviewer

Problem with order

I ordered 20 packs of cigars by mistake and tobacco general canceled both orders I need 1 10 pack of 5 Garcia vega miniatures please resend 1 10 pack of 5
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#2562757 Review #2562757 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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