I paid a deposit and it wasn’t refunded.

I made a deposit on equipment that was never delivered and my refund was never refunded. I have reached out to Toast and the area rep several times but have never received my money. That was a year ago.

User's recommendation: Don’t trust Toast.

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ID
#3501535 Review #3501535 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Closing time wrong

No help. Told to call door dash and grub hub. They couldnt assist me and said toast had to be the one to fix the problems. Now my toast machine wont accept cash payments. Im losing so much money with these Problems
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ID
#3486746 Review #3486746 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$200
Preferred solution
Apology
New Reviewer

Terrible

Terrible. As a former employee of a service who used your product its terrible. The system doesnt even remember me and i was just there last year 2021 in October. Now i cant get my W-2 and nobody answers the phone on customer service. Im not talking through email i want a real person. All i want is access to get my w-2 and ill never need the app again or service smh!!!
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ID
#3383688 Review #3383688 is a subjective opinion of poster.
Location
Jacksonville, Florida
Preferred solution
My W-2

Because we don't have system

I cant believe you dont have any person to answer tha phone line, I had to leave my email to get an answer, we lost money ,we fix it by ourself, no body answer our email and our call, we have a restaurant, we didnt take order with credit card for hours, we lost to much money , we are really mad, I would like to write bad words to describe our frustration with your customer service

User's recommendation: Don’t sign with toast.

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ID
#3333912 Review #3333912 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$3500
Preferred solution
Any solution, we wanna cancel our service

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