Anonymous
map-marker London, England

Customer

Want slim classic collar double cuff shirts in sleeve length 38 ins ...they don't have them yet on website rhey havev tem listed ..really frustrating when thats all you want to order !!! Plus no phone number to call to talk a real person.

Emailed them and all they said was they will mauve conebi again .no idea when ! I

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User's recommendation: If you are tall and slim with lo ger arms go yo Hawkes for your shirts

Mazhar U Fvu

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Verified Reviewer

Unhappy with shirts’ arm length

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Dear TM Lewis Team,

I hope youre well. I ordered 3 shirts, each of size 16/35 and found that each shirts arm was 1 inch longer.

I have been wearing TM Lewin shirts for many years (with the same arm length of 35) and never previously had a problem. Is there a specific reason why the arm length for shirts have changed? Im now conflicted as whether or not to order shirts with arm length of 35 or 34? The shirts I bought are now of no use, I opened all three of them and the arm length is not right at all.

I deeply regret making the purchase from TM Lewin, I am unhappy with these shirts.

I have attached a photograph of an old shirt - clearly of arm length 35- which is a perfect fit. How come the newer shirts have completely different measurements?

Moreover, I believe I was accidentally sent a 4th shirt that I did not order.

It is still packed, Im assuming it also is of an incorrect arm length. What should I do with this?

I am looking forward to your response.

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Preferred solution: Full refund

Jonathan H Azg

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Verified Reviewer

Update on return

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Hello could you please let me know the status of my return ID uk77121. .if possible to let me know when likely to receive my refund thank you! Best regs Jonathan

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Pros:
  • Quality
Cons:
  • Price

Preferred solution: Full refund

Jamaiya Tsw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Blacklick, Ohio

Did not receive my order

TM Lewin - Did not receive my order
TM Lewin - Did not receive my order - Image 2

I'm still waiting for my ORDER UK311367 to be delivered. I got an email from Evri that there was an issue delivering last week Tuesday and have updated my address multiple times by contacting them via (contact us) but the status hasn't changed since.

My tracking number is T00R2A000544****.

Can someone look at this and tell me where my parcel is, cause Evri did not leave a card, so I don't believe they came to the right house. I'm so pissed right now and will appreciate a swift response.

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Robert W Kzz

Enquiry

I have ordered two white shirts for £59.95.

I have changed my shipping address from 37 pump place old Stratford Milton Keynes mk19 6dl to 31 Buckfast Avenue bletchley Milton Keynes,MK3 6nd.

Anytime i proceed with payment for the orders, it comes up as the zip code does not match with the address on my card.

What should i do.

Thank you

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Preferred solution: Clearance to proceed with payment for the two white shirts

Jorgeluis Umx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Refund

TM Lewin - Refund

I havent received refund

This item is small

Then i request please refund me and Inform me when refunding

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Preferred solution: Full refund

User's recommendation: Gi I'm waiting

Bez L

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Verified Reviewer

Shocking customer service

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Reached out to discuss the refund of an order and the customer service is none existent. Withheld my refund of hundreds of pounds for weeks. Go to Charles Tywritt do not shop at TM Lewin!

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Loss:
$275
Cons:
  • Service
  • Response
  • No phone line

Preferred solution: Full refund

User's recommendation: Go elsewhere

Anonymous
map-marker City Of Westminster, England

Company information

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They don't have a phone number, I asked their customerservice. They have an email address but no telephone number.

Sort it out

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