TLA Video

iPlease remove from your Mailing List Thank You

Freddy Williams

301 Mill Rd

Springtown, Texas 76082

TLAG40714 Customer # 1201****

i cant understand why it takes so long to get my order over a month and a half what gives ive ordered before and it always seems to take a long time

on sept 19th i order a prostate massager paid by check and i still havent received it why is there a problemnopenope

Dear tlagay:

After ordering tla for television viewing I spoke with several representatives who were unable to solve my TV/tlaissues.

I was finally directed to Tori whose patience and expertise were off the charts so to speak. She offered guidance and solved my problems finally I found the needed and proper guidance after two days and multiple representatives.

Grateful to tlagayp and Tori

Joseph, Chicago

Please cancel your TLA video catalog. No longer want to receive this. Thank you

They were unable to process my order because their system could not locate my address where I have lived for 16 years. Repeated Emails were of not help what so ever to correct their problem with the address.

Tlavideo has poor customer relations. They claim that I gave them an address that doesn't exist on my credit card.

However I have lived in the house since 2004. The house was built in 1992.

All credit card company's send my bills to this address. But they said this wasn't true.They must have a system to verify credit card information from the 80's or father back.

I get mail from you and I don’t want it. How can I be taken off your mailing list.

I’m not a pissed customer. I just don’t want to receive mail from you

my name is mark creveling and i would like to buy some of ur movies please send me a list of ur movies at 32 warrington pl east orange n.j. 07017 and call me 732 900 **** thanks

I have been a good customer to TLA video for some years.they screw up my over 200$ order.

They tell me I have to track down my order thru the post office and back.

They want me to waste a 100$ effort to find their f-up.cost tla video 1.59$ to make 3 videos.instead of refunding what they owe me.

I think they want me to give up.so they can keep the balance.waiting for the invoice for 3weeks now.they are a *** company anyhow poor quality disk.but first time they rip me off.

Tla lost my order .than lost my back order.then tells me I have to go find(post office) what they mess up.they are stealing my money.how do I look ask strangers do you have my ***?keep the money.I'm telling everybody what ripoff they are.standby Twitter.

It has been two years since I last reviewed my experience with TLA.

I have since ordered from TLA several times - but with very small orders - and I thought I would try placing another large order with them. HUGE MISTAKE!

Well, thank you, TLA, for sending me a box of damaged DVDs. Yes, that is right, ALL but one of the DVDs received in my latest shipment arrived loose and rattling around in their cases, and EVERY loose disc contained multiple scratches. Though I did not have time to test every disc in a player, those that I did check had glitches due to the scratches.

It is evident that TLA has no quality control and no employee control. It is insulting to spend a great deal of money and be mistreated by the company you are patronizing. It is as if the warehouse clerk deliberately selected every loose DVD from the shelves to place in my shipment. It really seems too coincidental, otherwise. Seriously, if I were a warehouse clerk (and I was, at one time) and I heard a disc rattling around loose inside a DVD case, I would hesitate to send that to a customer, especially a high-volume customer. I would search for another copy that is not loose within its case. Really, would that be so difficult? (Well, perhaps, for a TLA employee . . . .) And I cannot believe that they did not hear the discs clearly rattling around. (Again, TLA employee . . . .) But, since TLA has nothing to lose by shipping potentially damaged merchandise, there is no need for quality control.

This shipment followed another, smaller shipment, in which the DVD was also loose and damaged, that time so badly that I needed it replaced. TLA directed me to return the item for a replacement. I asked if the return shipping fees (never mind that I also have to fork out $$ for the shipping envelope) would be reimbursed by crediting the credit card used for the purchase. TLA responded that they only reimburse shipping fees with store credit. STORE CREDIT?! In other words, TLA continues to make a profit off damaged merchandise. That is right. I am expected to pay TLA more $$ for damaged merchandise, because that extra money for return shipping fees - that extra money coming out of MY POCKET - goes directly to TLA. The only way I can use that money is if I order again and, hence, spend more money with TLA. Is this practice legal? Class action, anyone?

Anyway, now I would have to return all the recently shipped - and damaged - DVDs for replacements, but I really do not want to waste another hour in line at the post office (yes, the average wait time at my post office on a Saturday - the only day I can go to the post office during their normal business hours), and I do not want to further add to the coffers of TLA with more out-of-pocket money spent on this botched transaction. Furthermore, I do not feel like waiting another 3-4 weeks for the replacement discs, assuming they can be replaced.

So, congratulations, TLA! You have succeeded, once again, in turning another customer into a sucker, willing to accept your damaged merch simply because it is too much of a hassle - and COSTS MORE MONEY - to return them for replacement. So, I am stuck with, most likely, barely playable DVDS - again. Gee, thank you for that!

It is interesting to note, also, that TLA has not responded to the complaint I registered yesterday, Monday, July 29 at 12:16pm. In fact, they haven’t even offered replacement discs, yet.