Tivly
Tivly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tivly has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
The available review contains no positive comments.
Negative Feedback / Risk Areas
- Customer reports failed insurance delivery after paying a $225 setup fee, cited in Tivly reviews.
- Unresolved billing and refund issues with slow or absent customer service response.
- High price level noted by the consumer and formal Tivly customer complaints about communication.
Key Takeaways for Future Customers
- Document quotes and receipts and verify policy issuance before payment to avoid refund disputes.
- Contact insurer directly if Tivly communication stalls and be prepared to escalate billing or refunds.
- Consider asking about subscriptions, membership, or auto-ship details and cancellation policies up front.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tivly has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
The available review contains no positive comments.
Negative Feedback / Risk Areas
- Customer reports failed insurance delivery after paying a $225 setup fee, cited in Tivly reviews.
- Unresolved billing and refund issues with slow or absent customer service response.
- High price level noted by the consumer and formal Tivly customer complaints about communication.
Key Takeaways for Future Customers
- Document quotes and receipts and verify policy issuance before payment to avoid refund disputes.
- Contact insurer directly if Tivly communication stalls and be prepared to escalate billing or refunds.
- Consider asking about subscriptions, membership, or auto-ship details and cancellation policies up front.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failure to provide insurance
- - Quote ID 292****; Isabella Nappo-Jones; Tivly charged $225 to set up policy; receipt totaling $233.18; refund requested for services not rendered.
I received Quote ID 292**** from Isabella Nappo-Jones in September 2024. Subsequently, I paid Tivly a fee of $225 to set up the policy described in this quote.
I never received any information from the insurance company (Chubb) or from Tivly other than a receipt for my payment that totaled $233.18.
I've reached out to Isabella via email several times to get this corrected but have not received any response other than she is checking on it. At this point, I would like a refund from Tivly for the fee I paid since the services I paid for were never rendered.
- Once they received their fee they completely dropped the ball
Preferred solution: Full refund
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
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Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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