Jason S Rpw

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Failure to provide insurance

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I received Quote ID 292**** from Isabella Nappo-Jones in September 2024. Subsequently, I paid Tivly a fee of $225 to set up the policy described in this quote.

I never received any information from the insurance company (Chubb) or from Tivly other than a receipt for my payment that totaled $233.18.

I've reached out to Isabella via email several times to get this corrected but have not received any response other than she is checking on it. At this point, I would like a refund from Tivly for the fee I paid since the services I paid for were never rendered.

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Loss:
$233
Cons:
  • Once they received their fee they completely dropped the ball

Preferred solution: Full refund

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