Janet B Erg

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Verified Reviewer
| map-marker Brentwood, Essex

Unable to rate at present

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difficult to rate this company as I have had no interaction with them regarding my issues raised. Im presuming they are still in the process of investigating my comments/ claims. if a satisfactory explanation is forthcoming then the rating would be higher than I feel like giving at the moment

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Elizabeth T Xll

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Verified Reviewer
| map-marker Reading, Reading

Booking Enquiry reference ##21635## - Amber McGrath

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Having to resort to yet another email as no one answers your phone! 40 minutes waiting for someone to answer is a bit too much.

I booked a river cruise online at the end of December and have now recently found out you didn't confirm the booking despite your having taking the deposit out of my account on 30th Dec. The cabin I'd booked was no longer available, but I could have a lower deck one, which I reluctantly agreed. I am still waiting to find out if I still have a booking or not. Blaming a system error is not acceptable.

The cruise is 19th - 26th June from Budapest.

The flight was booked from Heathrow early morning. I would appreciate an early response from you.

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Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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