I have purchased a skid steer loader from Wehai Titan Heavy Machinery in China for $22000 usd , they have sent a machine that was built by the sales managers (Julie *** ) Friend ,and not in their factory , she admitted this by text the other night , the engineers report says it all , but i cannot seem to load the report on this form . The machine will not start now and will not turn , left or right as there is a grinding sound coming from the Gearbox and is leaking Hydraulic OIl , on my premises . Please note that the machine comes with a one year warranty I have asked for a full refund and i am prepared to pay for the shipping back to china , and they still have declined all , suggestions from me , even to replace the machine with a working and safe machine . Can you please advise on this situation , I have made many purchases from China before and was very happy to do business with other companies and will do more business with chinese companies in the future , This company will not defer me from dealing with other companies on Alibaba . As they have a partner here in Australia i suggested that they contact Him and ask for a recommended engineer to come to my premises to complete a Mechanical report on the Machine , But the are not interested , Their Australian agent agreed with me in sending it back to china ,as he said himself . but WeiHai Titan Heavy Machinery still refuses to do the right thing . I would like to load more evidence but your form will only accept one file , i Cannot load anymore if you can please send me an email address so i can add more evidence as i have so much to add , pictures and engineers report plus I have pleaded with this company so many times to do the right thing , Now i am in the process in writing an email to the trade commissioner in the chinese embassy here in Australia and making a formal complaint about Weihai Titan Heavy Machinery . I have had a few Mechanical companies look at the machine and they will not touch it as They said i will lose my so called warranty , and to top it all , I cannot get insurance on this machine due to it been unsafe and dangerous to drive . I have given this company plenty of time to rectify this issue , but still avoid me , tell me to stay calm and do not get angry . The port charges and duties entering Australia were and Extra $8000 aud , so in total I am out $38000aud I am looking forward to Alibaba helping me as i am a buyer ? purchaser of Products .
User's recommendation: buyer beware.