New Reviewer

Horrible customer service, after warranty expires

I have purchased a 1.5 Ton Telescoping Gantry Crane for my personal business and only used few times and now the craneDo lifting mechanism is broken and doesn't wind and this is a HUGE SAFETY HAZARD. Over 20 emails and no assistance or guidance for a repair solution.

User's recommendation: Do not buy.

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ID
#3858470 Review #3858470 is a subjective opinion of poster.
Cons
  • Safety hazard and no possible solutions
Preferred solution
Let the company propose a solution

My product not being delivered from your carrier

Finally got the product from carrier and it is the wrong thing! The item we got was more money than the item we paid for! Now have to wait to see if we are getting money back for the difference in cost or sending it back and canceling order all together Not at all happy!
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ID
#3848796 Review #3848796 is a subjective opinion of poster.
Location
Carriere, Mississippi

Product is not built to spec.

Bought a tooth bar for a 48 inch bucket the bar came 48.25 inch long. Call customer svc. No help need to modify unit. After 4 hrs of cutting and reweld unit to fit. Hey it final fit a 48 inch bucket. I would not recommend buying this product fr titan
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ID
#3809245 Review #3809245 is a subjective opinion of poster.
Location
Miamisburg, Ohio

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