Titan Alarm Reviews
1.4K CLAIMED LOSSES
2 TOTAL REVIEWS
1.2K PAGE VIEWS
Don't trust them
Signed up with service from Titan, had multiple problems with the system. They were very good about replacing it and other components that were faulty, unfortunately we still have experiences with the system randomly beeping for no reason. Biggest issue we currently have is the billing. Our contract states that our service is $49.95/mo on a 36 month contract, but 4 months in we start receiving bills for $52.95. I reread the contract and low and behold the fine print does in fact state that they can raise the fee up to 5%/year. I know it's our fault for not reading carefully, but still I think that a huge crock for our bill to jump after just 4 months! I can only imagine that their intent is to raise it the full 5% every year. Other problems we had were receiving the incorrect cameras with our original order (regular instead of the night-visions we were promised). Final issue is that their customer service is only open during regular working hours (m-f from like 9-4), which makes it difficult for people who can use a phone on the job to call in and get appropriate assistance
Titan Alarm Sucks
Titan came by my house to offer me a special deal for putting a sign in my yard since I was on a corner lot in a neighborhood they had no presence in. I was supposed to get a new alarm system and gift cards to cover the first 2 years of monitoring. Instead of a new alarm system, they reused the 15 year old door and window sensors (which keep falling off and setting off my alarm). The gift cards to cover the cost of the monitoring never came. The monitoring company never calls to confirm false alarms so I keep getting billed by the city of Phoenix for having cops show up at my house. These guys are a bunch of crooks.
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