Tiny Bubbles Laundromat

I inserted $20 into the token machine because I did not have a smaller bill. The token machine just made few sounds and not a single token was dispensed. The attendant told me he had no money for refund and recommending calling the owner Rob Byrnes. I left a message on his machine with no response. One cannot use quarters there like at Colonial Laundromat which has full time courtious attendants since Tiny Bubbles accept only their own tokens. You have to bring a swath of singles if you don't not want to lose $20 or go somewhere else. 2 years ago I inserted 2 tokens ($1) in dryer which did not start after pushing the Start button. I called the owner, he told me to send him a letter with date/time and my address for refund. I have not received the refund in over 2 years. Perhaps BBB, Chamber of Commerce, City or whoever issued him a business license can take care of it.