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Terrible Quality Work

Tint and Audio Express - Terrible Quality Work
Mike booked me the very next day. I paid $480 + $40 in tips to the (2) installers. I pointed out many imperfections, but I was told to give it (2) weeks. I never had ceramic before, so I went along. Which BTW their super special, not so much. It was still over priced by about $100, but I was glad to get it done right away and I was willing to pay more. After (2) weeks I submitted a direct complaint. However; from there I was left hanging multiple times. Originally, it was set for the following Saturday, but it was we are on our way, be there in a couple hours, etc. to just totally standing me up. I rearranged my day to get this done. I am a very busy, professional, person, and I live by a schedule. Then the following week it was a day-by-day thing, but I was assured if they could not get it done during the week we were solid for Saturday. Again, I rearranged my day and cancelled personal plans. I really wanted to get this behind me. It was a repeat of the previous week. I live in a gated community and I was meeting them at a remote location. One excuse after another, we went from 12-2, to 4pm to we are on our way at 6pm...... I waited up to 8pm and I did not get a call back until the following day I told Mike, I will work with you, if you guys are that busy, but PLEASE do not do this to me a third time. I am under a lot of stress with my schedule, please respect this. His attitude was like "we come to you, so what is the problem" Mike, stated we want to get you done, we will put you on first thing to assure we don't get hung up anywhere. I thanked him and said ok - let's do this. We set a time for Thursday 4/29/21 between 12-2pm, and that I would get call, but I never did. I called right before 2pm and said Mike, are you kidding me? He said oh we are on our way in 45, I have literally heard this a dozen times in the last (3) weeks, only to be left stood up, every time. I said this will not work; you cannot expect me to drop what I am doing and accommodate you hour to hour. Oh we will come to you..... what's the problem? Well the problem in that I was in (2) other counties and a hospital later that day. I then hung up and sent a text to mike that I wanted my money back. They are obviously to busy to keep a commitment and I simply do not have the time to be strung along. I am not playing these games anymore. I NEVER got a reply back. The next day I texted Mike and said, even after all this I am still willing to give you guys a chance to make this right with me. I do not trust you people now, your word means nothing. All though the work is *** all the way around, windshield is milky, etc. please just give me the cost to replace the drivers side windows (they are are worse) and the cost to have the film your company installed removed, so we can conclude our business. I get a call from Mike, still trying to fix the work. I said are you kidding me? The owner hasn't even reached out to me and that speaks volumes. I can here someone yelling in the background. Next thing I know, this guy gets on the phone, talking "firmly" to me and I asked who is this? I am the owner, Dave, he said. I am an award winning window tinting specialist, and the guys that did your work were fired. BLAH, BLAH, BLAH, just what you want to hear when you think your getting SCREWED. I tried to speak and he basically told me to shut up and listen to HIM. He continued on that I was wasting their time because they are trying to work. Again, are you kidding me? I then again tried to speak to tell him, we are past this and I just want my money back. Again, he spoke over and me and said WE DO NOT GIVE REFUNDS. I then told him to F off and hung up. He proceeded to blow up my phone until I blocked his calls.

User's recommendation: Stay clear, these guys have been doing this to people for years.

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#2531867 Review #2531867 is a subjective opinion of poster.
  • Cant keep schedule
  • Bad work quality
  • Terrible service
Preferred solution
Full refund

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