Huey Vik

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Verified Reviewer
| map-marker Honolulu, Hawaii

READ BELOW!!!! Right now Iam Frustrated with the

How many hoops do I have to jump through? All I want to know is if you are still carrying Golden cheese blintzes In your Kihei store!! Your site is driving me up the wall!! I cant write a review because I havent even taken care of the reason Im calling!!! And you sent me to reviews. IM CALLING!!!PLEASE. PLEASE!!! JUST LET ME SPEAK TO SOMEBODY! Please CALL ME! I cant deal with this anymore. This is the third time Ive tried to reach you folks. 808-283-****
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Resolved
Dean H Ntc

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Verified Reviewer

Resolved: Notification

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No review or complaint. Was reporting someone that took a shopping cart way far away from the mililani store. I normally would of helped and carried it back but I can't fit the cart in my truck. My father in law used to work for times many many years. His name is Bob Toyama. I finally got a hold of an employee at mililani
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Anonymous
map-marker Kailua, Hawaii

Poor service

This morning I had oral surgery that required a lot of work. I asked the oral surgeon if they could call in the antibiotics and pain medication before I left the office so it would be ready when I got to Times Kailua. They called it in at about 1030 and I got there at about 1230. At first I was told they did not have the prescription then after checking again they found it. I asked how soon could I get it and was told after two o'clock. I then told the clerk i would really like to have the pain medication sooner but she said there were two other people ahead of, She said to leave my phone number and they would call me as soon as it was ready. My phone rang about 4 PM this afternoon but I couldn't answer it. when I finally went to see who called there was no message on my answering machine but I have caller ID so I saw the Kailua pharmacy number. I am a 24/7 caregiver for my wife and the caregiver that helps me leaves a 2 PM which is what I told the clerk from the beginning but she did not seem to care. I ended up calling a friend to pick-up my medication. I suffered for 4 hours because of your poor customer service before I could take the medication. My question is, if there was only two other customers in front of me, why did it take 3 1/2 hours to fill the prescription and why did the person who called not have the courtesy to leave a message instead of just hanging up. When Jim was there i never had this type of problem.
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Starla Lie
map-marker Honolulu, Hawaii

Bad costomer service

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im a regular shopper at liliha times super market and i grab tabacco products regularly i just lost ID recently im 23 years old and every single person who works there has sold me tabacco products atleast once or twice in the last 2 months my problem is sometimes they let me get product with out it bc ive show them my id b4 when i had it but some days they dont let me and everyone who works there bullys me n acts like im not over 21 which they all know that i am. i have a picture of my ID i show which has my age and everything so i want everyone fired or to be punished because they condtradict them selves bc they have sold to me multiple people times with and with out ID i hope u can see my frustration they attack me
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Cons:
  • Bad costomer services and disrespectful employees

Preferred solution: Apology

User's recommendation: don’t go here they bully their customers

Anonymous
map-marker Honolulu, Hawaii

Complain

Kaimuki is my main store but this morning I went to kahala, self checkout girl nee we ver replied when I said hello never replied when I said thank you for handing me a paper bag I purchased, so I tested her again and said thank you as I was leaving she mumbled thank you I think under her breath, I think her last name was Petersen or something
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User's recommendation: Go to Kaimuki Times much much friendlier

Peace L Lxc

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Verified Buyer
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Verified Reviewer
| map-marker Lahaina, Hawaii

Complaint

Times Supermarket - Complaint
I've lived on this island for 35 years. I am very repected in my community ...I had just come from Napili Market I had purchased 3 bottles of champagne it is a friend's birthday. Id come to Times to buy some other items on my way out the manager says that I stole the bottles!!! I assured him that I didn't I had walked in with the bottles in my bag. He asked for my receipt (which is fair) I said I understand I will drive straight there and have them print me out another one because I did not take the original 1 with me. I had no problem doing that so I got in my car drove all the way back to Napili market got a duplicate of the receipt and showed it to him and he REFUSED to give me back my purchase!!! I PAID FOR THOSE and he took them!! Your manager! I think his name is Michael. Times Honokowai, Maui He REALLY embarrassed me, he was accusing me of something that I would never ever do!! Steal!? I'm a grandmother, raised 5 amazing kids. I went to prove it to him and I showed him the receipt he refused to give me back my property. I DID call the police the police told me to contact corporate.
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Loss:
$43
Cons:
  • I would like an apology

Preferred solution: Full refund

Julie m Lko

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Verified Reviewer
| map-marker Lahaina, Hawaii

Complaint

Times Supermarket - Complaint
I walked into the supermarket with my bag I had purchased some champagne at a store up the street on my way out the manager accused me of stealing that champagne and insisted I showed him my receipt, which I did not have. I got in the car I drove all the way back to the other store I got a duplicate copy of my receipt I brought it to him and showed it to him he still refused to give me back the champagne!! I was bringing to a celebration which now hes already ruined the evening, his name is Michael and he works at the Honokowai times supermarket on maui very very frustrating infuriating and embarrassing
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Loss:
$34

Preferred solution: Full refund

Phuong O

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Verified Reviewer
| map-marker Mililani, Hawaii

Request Time-Supermarket email Weekly & Weekend Ad. Sale

TO WHOM IT CONCERN: My name Phuong Oshita, email address: Helenoshita@***.com, request to add on my email address to your company weekly and weekend Ad. sale. Thanks.
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User's recommendation: great Market

Anonymous

Times Supermarket - Candle Review

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Valentines candy on sale, with many signs for $1.00. Bought 2. Scanned $1.50 at register. I was sent to customer service counter. She refused to believe me, so I went and got the signs. Then, I told her to go look that the signs indicated that price. She told me,"It is already cheap, maam." Refused to adjust price to sign posted price. I do not care about the dollar, but the "bait and switch" is illegal.
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Reason of review:
Pricing issue
Gibran Omn
map-marker Maui County, Hawaii

Times Supermarket, Maui, "How may we gouge you?".

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The Times Supermarket in Maui, across from Kaanapali Beach Club thinks it has a captive market north of Lahaina. The clerks are rude and insulting. Prices are sky-high and the vegetables are spoiled and dirty. I bought a six pack of beer and the tops of the cans were filthy. The bread was moldy. You are better off driving the 4 miles to Lahaina to shop for groceries. The fish smells bad. Selection is limited. The floors are dirty. I saw one vegetable worker use the bathroom without washing his hands (no soap or paper towels in the restroom). The whole place just sucks!
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Reason of review:
Poor customer service

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