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Faulty Repairs. No Communication

Tim Dahle Nissan Murray - Faulty Repairs. No Communication
Tim Dahle Nissan Murray - Faulty Repairs. No Communication
Tim Dahle Nissan Murray - Faulty Repairs. No Communication
Our 2018 Nissan Titan SV developed an engine knock and the transmission was slipping between 2nd and 3rd gears. It took two months to diagnose, submit and get approval for the warranty and to complete the repairs. Its a work truck with just under 120k miles. Finally get to today ... husband pays the warranty deductible and then is told the truck is leaking antifreeze. He was there from around 8:30-1:30 before someone could pick him up - no one didn't offer a ride and no one really didn't say anything to him. He was finally told the truck would be ready by 5. I took him when I got off to pick it up. It sounded a little funny but drove better. The truck was driven less than 10 miles! Pop the hood to locate where the noise is coming from and find there are missing parts (causing the noise). Parts not connected correctly. Dipstick half way out. Oil all over. The hood is not closing correctly. Also missing a GPS unit that had been left in the truck along with change and a few two dollar bills that were in the center console. I had called multiple times to speak with Dixie and Adam and was only able to leave messages. I never received call backs! SHAME ON YOUR SERVICE CENTER FOR THEIR POOR SERVICE AND FOR NOT COMPLETING THE WORK CORRECTLY! User's recommendation: Stear clear of their service department
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#4531335 Review #4531335 is a subjective opinion of poster.
Murray, Utah
  • Sales is great
  • Service deparment needs a lot of work
Preferred solution
The repairs done correctly. GPS unit. An apology

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