TierraNet
TierraNet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TierraNet has a 3.6 star rating based on 1 customer review; consumers are mostly neutral and a recent recommendation suggests trying other ISPs.
Key Takeaways for Future Customers
- Read TierraNet reviews for notes on reliability and low price before subscribing.
- Expect limited responsiveness from customer service when reporting issues.
Negative Feedback / Risk Areas
- Repeated unanswered support emails and unresolved security email complaints harm trust; TierraNet customer complaints include strict billing enforcement.
- Potential risks around refunds, subscriptions, and membership communications due to poor support.
Positive Feedback
Reviewers cite reasonable pricing and a range of services, noting reliability and product diversity as valued attributes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TierraNet has a 3.6 star rating based on 1 customer review; consumers are mostly neutral and a recent recommendation suggests trying other ISPs.
Key Takeaways for Future Customers
- Read TierraNet reviews for notes on reliability and low price before subscribing.
- Expect limited responsiveness from customer service when reporting issues.
Negative Feedback / Risk Areas
- Repeated unanswered support emails and unresolved security email complaints harm trust; TierraNet customer complaints include strict billing enforcement.
- Potential risks around refunds, subscriptions, and membership communications due to poor support.
Positive Feedback
Reviewers cite reasonable pricing and a range of services, noting reliability and product diversity as valued attributes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter
Their Support Doesn't Even Bother Answering
- - Six emails about malware from their address went unanswered.
- - Two emails about invoicing/payments arrived.
- - Considering switching providers after 20 years.
Wrote them SIX emails complaining about receiving emails containing malicious software from my very same email address and asked them how to stop/filter those sort of emails, but haven't received a single answer from them, as if I did not exist, as if I were not in their books, nada, zero, piece of cheese!!! I have also read on the Internet that their service has degraded and some complaints are of the same nature as mine, but obviously they don't care.
But I see that they don't miss a bit when it comes to invoicing, actually I have received today two emails with the same subject and regarding invoicing/payment. Same old story, when it comes to fulfil an obligation from their part, NOTHING, but when it comes to us to fulfil our obligation we can't delay a bit, otherwise our account would be closed!!!
Shame on them!!! Thinking of moving to another provider, after more than 20 years with them...
- Rather reliable isp
- Inexistent support
Preferred solution: Support!
User's recommendation: Try other ISPs, I think you will be much better off
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