Guido N

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Their Support Doesn't Even Bother Answering

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Wrote them SIX emails complaining about receiving emails containing malicious software from my very same email address and asked them how to stop/filter those sort of emails, but haven't received a single answer from them, as if I did not exist, as if I were not in their books, nada, zero, piece of cheese!!! I have also read on the Internet that their service has degraded and some complaints are of the same nature as mine, but obviously they don't care.

But I see that they don't miss a bit when it comes to invoicing, actually I have received today two emails with the same subject and regarding invoicing/payment. Same old story, when it comes to fulfil an obligation from their part, NOTHING, but when it comes to us to fulfil our obligation we can't delay a bit, otherwise our account would be closed!!!

Shame on them!!! Thinking of moving to another provider, after more than 20 years with them...

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Pros:
  • Rather reliable isp
Cons:
  • Inexistent support

Preferred solution: Support!

User's recommendation: Try other ISPs, I think you will be much better off

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