Just say no

On 6/18/18 The escrow company handling the property transfer, Sage Tittle & Escrow 4241 Northlake Blvd. Ste. # 4 Palm Beach Gardens FL. {{redacted}} pvan@***.net stated they had people that could assist in cleaning and moving prior to close,, and provided a referral for Tidy Heidi cleaning Heidi Epstein Owner ,, goheidi@***.net 174 Bent Arrow Dr. Jupiter Fl. {{redacted}} Motto On card,, Tidy Sparkle and Shine every time,, I contacted Heidi same day we agreed to meet the following day 6/19/18,,, She previewed the entire job I spoke directly to expectations on cleaning the wood & tile floors and I had pre cleaned strips in traffic patterns and demoed how it was done and what it would take.\ She presented as a seen it all,, mature veteran of her trade,,, confident,, professional,, touting her thoroughness especially in areas that others neglect,,, She stated she charges $35.00 per hour The completed job would take 10hrs perhaps a couple extra,, I had no issue paying professional wages for a professional complete job and the confidence knowing the interior was going to be handled on time as I addressed the punch list for the exterior of the property,, Heidi Started the job 6/21/18 at 9:49 Am,,, First red flag was she showed up with just a swifter duster and swifter light mop (the equivalent of a feather duster in the cleaning world,, (talk about bringing a knife to a gun fight,) after preview and discussion it was apparent that a real mop and scrub brush were in order,,,, Not wanted to tell a so called “professional” how to do the job I said nothing and aqeuest,,, her associate Cheryl arrived an hour or so later Actually she impressed me as a real worker no methodical or complete plan , but get to it applying energy & effort , ) Example she was the only one that actually got down & scrubbed ,, After I moved the refrigerator she scrubbed the tile,, I had to wipe the base boards prior to replacing the refrigerator,, \ Additionally I had to clean the Range top, oven, Refrigerator and freezer despite assurances this would have been done as part of the original job quote,,, As I was working on the yard I was called to repair & reinstall blinds they removed for cleaning,, during that process it became evident that they didn’t have a step ladder for the higher ups, and there was discussion of not having bleach and other cleaning chemicals that I volunteered to move the process along to no avail.. As I came in and out form the yard, it became apparent that the two were not on the same page as far as how to get the job done or the chemicals or techniques to be implemented to complete the process, there were conflicting discussions between them, Cheryl was working specifically by Heidi’s all over the place direction,, (first rodeo?) As I observed the swifter mop came out I notice that none of the areas around the door knobs jams or base boards were wiped nor were at least 3 ceiling fans addressed prior to the start of the failed floor cleaning I inquired and was assured it was all happening and they were close to completion,, ( NOT ) Heidi presented out steam , not enough stamina for the job, Smoke breaks , scattered no top to bottom job completion plan,, Seeing this I started wiping casings, base boards Jams handling areas,, ,, after seeing that the kitchen floor had been mopped,, it was woefully inadequate,, Heidi responded that it would require a professional steam cleaning,, I got down hands & knees started scrubbed the grout lines , she commented ,,, I doubt you’ll get anywhere with that,, it took approx. 20 minutes ( small Kitchen ) I re mopped the floor looked great,, After inspecting the bed room that she had mopped I noticed none of the base boards had been addressed,, they showed oblivious dust and were not dusted or wiped prior,, The laundry room blinds were only partially cleaned, and when I pointed out the window was cloudy dirty and uncleaned she replied it was on the outside,, A finger swipe revealed that it was an obvious clear miss,, Ceiling fans in kitchen, and both of the other bedrooms were not completed.. I was disappointed ,, however not surprised to find and point out that the living room wood floor apparently untouched traffic lines,, it was obvious that the only areas that showed address was where the point of the switcher mop stick was in contact with the floor the light mop head was ineffective showed marked lines only where mop handle made contact.. Upon this demo the day’s work was terminated @ 4:30,, I paid $35.00 per hr. per person x 2 worker for $70.00 per hr. + /-. Totaling $420.00 to clean a 1,500 sqft. For onsite time of approx. 6.5 hrs. for 12 hrs. for a House that I already had done the over , range & refrigerator,, for an incomplete inadequate job ,, Heidi then offered to come back the following day at no charge if I needed more help,,, I agreed ,, she did show up the next day, I demo a scrub and mop that would clean the floors , she completed approx.. 3.5 hrs. at no charge and the floors looked better, however the rest of the work fell to me with an already pressed schedule and a walk through only 48 hrs. away, As I worked through the myriad of incomplete work I found that none of the blind control arms were not replaced, cleaned 3 ceiling fans all the base boards , casings , window sills , washed the laundry room window and re did the floors.. I would anticipate the hands on need and experienced results from low cost day labor that had not pre viewed and discussed the job expectations dynamics previously. If you’re not hands on ,, and willing to pick up the slack , pre clean and then repair the un done do not contract Tidy Heidy Cleaning service. Post event I performed a cursory Google search and palm beach county records check I found had no record of this business,,, I am not pressing for a refund, merely to inform other consumers so they are not to be subjected to an abysmal performance …. Shocked
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Reason of review:
Poor customer service
1 comment

I regret posting this, everyone can have a bad day, including myself, This site dosn't allow edit , cool down period etc, I request this posting be removed,, Thank you,,

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