Anonymous
map-marker Rancho Cucamonga, California

Tidewater Motor Credit - Home Depot Credit Card Review from Rancho Cucamonga, California

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I wasn't informed on any due amount or the date it was due, to be charged 30 % interest, messed up my credit, then when I realized i tried to pay, took me 9 phone calls, 3 different trips online, they make it to where you can't pay so the interest charges rack up, i only got this card to improve my credit, i spent 130 at home depot to give this *** company 160, and I had the cash in my pocket. Don't let them get you too.

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Reason of review:
Problems with payment
1 comment
Guest

I'm having a difficult time trying to find a website to make a dam payment. I've made payments over the phone using my atm with rfi chip & my #s have been stolen twice by the so called secured card.

I don't trust the phone or people on the other end. I'd rather punch in the numbers to website.

Anonymous
map-marker Crystal Lake, Illinois

Customer, Unsatisfied

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First due to lack of credit history, I was directed toward Tidewater from dealership. In speaking with both the dealer and Tidewater I was assured that high interest payments would only occur for no more then a year, then refinance and lower rate. Also told that I could choose private financing at this time versus refinance with them. So unfortunately I went ahead with the loan and after one year of paying 547.00 for a 2015 Nissan Sentra this was untrue. After being told they do not refinance I obtained private loan through my bank. Although payoff of loan was 4 years early and original purchase price was 18,500 they wanted a payoff of over 32,000 which of course my bank told them no. The bank tried to work with them and even offered to pay off over 5000 above book value to be sent rejection letter from Tidewater. So to date I have paid them about 10,000 on this car and still owe almost 28,000. Do not obtain financing through them, do not believe in their customer service jargon, it is all lies.
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Loss:
$28000
Cons:
  • Being misinformed about loan options
Reason of review:
Problems with payment

Preferred solution: Price reduction

Elvie Jai
map-marker Kansas City, Missouri

Tidewater Motor Credit - Auto Loan Review from Kansas City, Missouri

We purchased a car with them and could not make ends meet. We filed bankruptcy and got to keep the car as long as we kept insurance. We were late on one insurance payment and they repossed the car. The loan was for $19000 and they ended up garnishing my wages for $25000. That was in 2007. Now it is 2016 and they are still colkecting. No car and I am still paying for it. DO NOT DO BUSINESS WITH THEM. THEY DO NOT VALUE CUSTOMER SERVICE.
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Reason of review:
Problems with payment
1 comment
Guest

MAYBE YOU SHOULD MAKE YOUR PAYMENT ON TIME

Anonymous
map-marker Chicago, Illinois

Tidewater Motor Credit - Customer Care Review from Chicago, Illinois

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I hate tidewater they added insurance to my loan when I had insurance it brought my note 468 to 576 how can they do this I hate them they are rude it took them two weeks to say why my Carnote went up and they hung up on me and it seems like nothing but bitter women work there. They hang up on you when you are to understand your loan instead of being patient.i want out of this loan
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Reason of review:
Poor customer service
1 comment
Guest

They not go do that unless u do NOT have insurance though. I know because it happened to me when my hrs were cut at work for 2 months and i messed up my insurance payments for 2 months. If they did add it when u did have insurance why not show proof and they can credit that money u payed for the collateral insurance to your car note

Anonymous
map-marker Los Angeles, California

More issue than I have time to talk about

So I called TW to changed my car payment from the 24th of the month to the first. I told not to do that because of my major bill was due the same time. Well after months of writing and emailing and explaining they did nothing. They perfer you being late with your payment so that they charge you late fees. To date not resolved its been 5 months. Theyhave bascically ruin my credit by reporting wrong information. Even when you made agreed arrangements....SAD. So now I'm in the process disputing wrong information on my credit report. They are a predatory lender. I have learned my lesson not to *** with them ever again and I suggest you or anybody you know to do the same., PLEASE WARN THEM. THEY ARE DIRTY, SNEAKY LIARS. Since when you have to be 6 months late to a deferred payment. Who have heard of that ***? I've never any years of financing, I neverheard anything like that.
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Reason of review:
Problems with payment
Anonymous
map-marker Tucker, Georgia

Tidewater Motor Credit - Auto Loan Review from Tucker, Georgia

After being informed that loan was approved I was told I had to put insurance on the vehicle immediately which was fine, until I was contacted to confirm income. I was then told I wasn't allowed to have 2 cars only, which is the dumbest thing I've ever heard.

Because over the past 5 years I've had 3 cars that were just in my name. Then, I was told that the only way they will complete I had to find a co-signer that doesn't have a open car loan as well. I don't know where this company get their regulations from, but in my 25 years of purchasing cars this is the first with unrealistic regulations! Whatever happen to as long as you can afford to pay the note after confirming income that would be it.

I've never purchased a vehicle and be called back to return it. I will never recommend this company to anyone!!!

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Reason of review:
Bad quality
3 comments
Guest

well too bad you have bad credit so you wouldn't have to deal with this......

Guest

I purchased a vehicle from them and everything was fine until I got a phone call stating that I was not on my job long enough I make the good money but haven't been there long that's ridiculous and you guys already gave me car this buy far is the worst company ever and I will never recommend anyone to go to them period it's horrible

Guest

too bad your credits not good... wont have to deal with that company if it was......

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Anonymous
map-marker Sawyer, Minnesota

Tidewater Motor Credit - Review in Financial Services category from Sawyer, Minnesota

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We called to get a deferred payment they said we qualified than they said we didnt we had to show proof of bills that we had bills that caused us to get delayed spent 20.00 to fax those in than didn't hear from them called them several times to get they will call u back never did finally 2 weeks later talked to someone who said they miss told us we need to send proof of paid bills now to even get a yes or no answer to a deferred payment after they said they allow 3 deferred payments in the year this was first time of asking & they just gave us the run around not happy at alk

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Reason of review:
Problems with payment
Alakai Orb
map-marker Los Angeles, California

Tidewater Motor Credit - Auto Loan Review from Los Angeles, California

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My car was totalled. Insurance paid out most of the vehicle and Gap was covering the rest since I still owed more on the loan.

I called my gap company to see why the check was approx $900 under paid, and they told me they paid out the full remaining balance that should be due on my account. They told me that they should not be that far off considering I have never missed a payment, and even if I had, they cover up to 2 missed payments. They told me based on my loan amount, payments and my transaction history, I should call Tidewater to find out why they are charging me so much and have them research why they are off by that much. I've tried calling, they told me I have to speak with a particular insurance department, I have been leaving voicemails and no one has called me back.

Yet they continue to have their payment dept and auto systems call and text me that my accound is passed due on the remaining balance and are adding negative reporting to the credit bureaus.

I've aways thought being their customer was a horrible mistake, now I see even trying to close my account with them is a nightmare. This company needs to be shut down!!

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Reason of review:
Problems with payment
Anonymous
map-marker Las Vegas, Nevada

Tidewater Motor Credit Customer Care Review

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This is the worst and i mean worst place to do business. No understand about how to do business. Customer service personal sucks. There talk to you any type of way and are never helpful. They lie and no one says the same thing. I would not recommend this place to anyone.
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Reason of review:
Poor customer service
Anonymous
map-marker Wapello, Iowa

Tidewater Motor Credit - Auto Loan Review from Wapello, Iowa

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This is a awful company. They take advantage of people that are struggling.

RUN if you go to a dealership and they say tidewater run. Bought a 16,000 car 2 years ago and still owe 14500.

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Reason of review:
Problems with payment
1 comment
Guest

MAYBE YOU STILL OWE SO MUCH BECAUSE YOU MUST HAVE A HIGH INTEREST RATE. IF YOU MAKE YOUR PAYMENT ON TIME IT WILL LOWER YOU PRINCIPLE.

THINK ABOUT MAKING PAYMENTS ON TIME AND THEN REFINANCE. DONT BE DUMB ABOUT IT THATS HOW YOU END UP WITH THIS COMPANY AND THE HEADACHE THEY GIVE YOU. THEY APPROVED YOU FOR A REASON TO HELP YOU OUT WITH THE VEHICLE NOW ITS UP TO YOU TO MAKE YOUR PAYMENT ON TIME AND TAKE ACTION. IF YOUR IN A FINANCE COMPANY THATS *** LIKE THEY ARE ITS BECAUSE YOUR NOT RESPONSIBLE.

HAVE YOU TRIED MAKING YOUR PAYMENTS ON TIME, BEING LOYAL TO THEM THEN REFINANCE IT? ITS NOT THAT HARD....

JUST GIVING SOME ADVICE. CAUSE HALF OF THE TIME YALL NEED ADVICE.

Anonymous
map-marker Roseland, New Jersey

SHADY

This company continues to change their PH # and website for payment trying to make it impossible for you to make timely payments or get any info. DO NOT USE THEM IF if they are you last hope. I do not allow it to happen to me. Thank fully my car was totaled in an accident and I'm now free from this finance company. Look at all the reviews. So folks were not smart enough to keep trying and let their loans default. YOU are the one that will be penalized by this company not them. PLEASE TAKE NOTE: TIDEWATER MOTOR IS SHADY SHADY.
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Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Atlanta, Georgia

Tidewater Motor Credit Auto Loan Review from Atlanta, Georgia

My car was repossessed by Tidewater, they resold the car and got $8,000 for the car. I set up a payment arrangements with them to pay what I could afford on the balance due which is was around $10,000 after they resold it.

I have in writing from them the agreed payment arrangement between them and me. Not even a year into the payment arrangement they started harassing me to pay more and I told them I can't. Now they're calling my employer and lying and saying that they are calling for verification of employment to see how much I make.

THESE ARE HORRIBLE HORRIBLE UNDER HANDED PEOPLE TO DEAL WITH!!!!!! I wouldn't recommend them to my worst enemy

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Reason of review:
Problems with payment
7 comments
Guest

I thank God for the internet and for these reviews. I was just about to call them and see about getting a car financed thru them.

However after reading all of your stories, I have decided not to deal with this company and just wait it out.

Public Transportation is looking real good right now. lol I know its not much consolation to you but you can take comfort in the fact that you have saved another soul from the fire that is Tidewater.

Latricia Wfl
reply icon Replying to comment of Guest-1294826

Same here terrible reviews, I will not call them. Thanks

Guest

yes they are calling your employer to verify what you make because that's the next step when you owe a finance company is GARNISHMENT. so that's whats going to happen next.

people don't understand that when you sign a contract you are committing that you will be responsible with your payments. but when you make your payment late get behind and you wonder why its all happening. then you say you cant keep up with the vehicle. and want to give it back.

the company has to sell it to an auction to pay for the loan that you were not able to keep up with. its not their fault. its yours. You weren't responsible to maintain your payments, nor smart enough to notice how much your minimum payment is.

they approved you for a loan you needed. so stop being dumb and realize this is your fault you got into this mess. stop blaming others for your mistake.

the company has nothing to do with this. once the garnishing starts don't be mad.

Guest

How many payments where you behind

Guest

My car was also repossessed and I'm going through the same situation. Tidewater sold the car and now asking for the residual amount.

Okay so now I have no job. Can you believe they are trying to wage assign my measly unemployment benefits!

This company has been horrible to deal with from day one. Do Not Use this company!!!

Guest
reply icon Replying to comment of Guest-1204717

you're an *** stop blaming this company, its not their fault you cant keep up with your payments nor be smart about it. thats why youre in this mess.

make your payment on time and red the contract, who cares if its long, its tells you everything you need to know. so dont act *** and just be responsible for once!

Kenyada Uvs
reply icon Replying to comment of Guest-1230897

You are evil. You come on everyones comment to belittle them. Get a life!

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Anonymous
map-marker Placentia, California

Oh joy, can't wait to talk to these people...

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I have been trying to reach this company by phone and/or e-mail for two days to let them know my payment would be late. Guess it won't matter since it appears they will be nasty about it.

But, in reading these reviews, they seem to answer a number of questions why it is taking so long to pay off the loan, why I can't get a human to answer the phone (actually, my calls do not even go through), why I never receive an actual accrual/itemized statement. If I hadn't been so desperate to refinance the car loan at the time, I probably would have paid more attention to the terms of these loan sharks.

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Reason of review:
NO customer service

Preferred solution: Skip payment for 1 month

2 comments
Guest

I agree. Companies like this should be shut down or at least Sanctioned by the Government.

I would report them to the Attorney General's office and the FTC. The more complaints they get, they will likely take action. Also continue to post your stories on forums like these so that you can help others to avoid dealing with these sharks. They contacted me by mail sending me multiple letters.

While I would love to have a car right now, based on what I have read, I think I will just take my chances elsewhere. Good Luck

Guest

As most of the reviews would indicate,steer clear of these vampires. I would love for the state of Virginia to shut this group down completely for extortion, fraud, harassment, ect.

Very unorganized group. Will be contacting legal counsel about my options in dealing with this group for a potential lawsuit.

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Anonymous
map-marker Richmond, Virginia

Tidewater Motor Credit - Customer Care Review from Richmond, Virginia

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Or is the worst finance company ever! They have the rudest customer service agents. She ate full, mean and if you are not sweet to them on the phone while giving them your money, they will hang up on you. Lovely, just lovely. Can't wait to pay off my car and get away from those ***.
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Reason of review:
Poor customer service
3 comments
Guest

have your tired to refinance? is your credit score good?

oviously not if you were approved from them. so shut up be a grown up and make your payment on time so you can refinance your vehicle and get out of that mess. be responsible for once and treat them with respect. you werent saying anything you got approved for a loan that they approved you for, its a secondary lender not a primary.

what you expect from a secondary lender the best customer service you want them to wipe your behind and call you cute names too?

grow up and do things right to get out of where your at! its simple!

Guest
reply icon Replying to comment of Guest-1230900

This is obviously an employee's. You dont count.

Guest

Just got off the phone with the attorney General of Virginia's office and it would be wise to contact them to file a complaint against tidewater . And since Tidwater Finance is located in the state of Virginia, Virginia Beach to be exact, you can file a complaint against no matter what state you live in. Time to put tidewater in its place.

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Anonymous
map-marker Urbana, Ohio

Fees

Every time I get a bill there is a 20 dollar late fee but I did not pay late most times early. Also the on line never works for payment and its a 10 dollar fee to pay by phone ughhh come on guys get it together .

I have had customer service issues of no one telling the other what is going on and they are confused on who is doing what. Customer service has always been friendly and they try to help .

They need a better payment program and web pay and to update info in systems and they be fine . along with not sending fees for something that is not late.

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Reason of review:
Problems with payment
2 comments
Guest

Thank you for your candid review. It has helped people like me and saved us from dealing with this company.

I would suggest to find another job. You spend most of your life there and if the environment is toxic it can take a toll on your health mental and physical. I am speaking from experience.

You seem like a good employee and would be an asset to another Company. Get out of there now!!!

Guest

hey this company sucks! i work there.

the management does not know what they're doing plus the director Paige Corin is a witch. if you think the company sucks for you how do you think its for us the employees... we dont get treated any diff. i try and put a smile on my face and come to work to get my job done since i have a home and bills to pay.

but they dont care nor does she. the manager likes to have favoritism on those that work over time and wipe his behind. but im not that type of person. i come in and try to do the best i can.

i always answer the line with respect to gain it back. i hate when they dont do the same back because im not trying to be like the other reps that are rude. so just think about it i work here and im miserable. im sorry for you.

you can mail your payment or refinance. just hope your payment history is in good standards

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