New Reviewer

Bill is paid off off,still on my Credit report

hello my Is Tamekia Carter I have paid my bill off an u guys are still on my credit report,Please fix the problem please.
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ID
#2146453 Review #2146453 is a subjective opinion of poster.
Location
Royal Oak, Michigan
New Reviewer

Make a payment

I dont have my loan number, so I can't make a payment ...so stupid to ask for that
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ID
#2068417 Review #2068417 is a subjective opinion of poster.
Preferred solution
To proceed with my payment

Refund not grant me

I ordered tide and cancel as my mind change but IAM not received refund
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ID
#2036257 Review #2036257 is a subjective opinion of poster.
Location
Vijayawada, Andhra Pradesh
New Reviewer

The worst Financial Company

I pay my account in full they still charged until I put stop payments on my Banks and charges me for overdraft. When I call they toll me the amount of extra Charge. I pay in full and still charged. I think is time to stop this Company
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ID
#1344512 Review #1344512 is a subjective opinion of poster.

They are Terrible.

They are so terrible. the Jacked up my interest rate just becase of one simple missed payment. 29.99% APR.. they are bunch of theives. i will never have any dealing with them ever in my life. they got horrible customer servce, they are rude and when you call, the respond on the phone as if you are trying to inconvience them. Serveral times, i have made paymments which usually I am current but for 2months striaght they were still reporting my account as deliquent and they screwed up my credit scores inteh process. I will never have any dealing with Tidewater or whatever they are called again in my life.
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ID
#1100197 Review #1100197 is a subjective opinion of poster.
Service
Tidewater Credit Services Loan
Reason of review
Poor customer service

Credit card blocked after paid in full!!!

Got a card thru the Home Depot with a credit line of $3,000 to purchase a lawn mower. I had a balance due of $1,580 which I paid in full 3/13/17. Last night my dryer dies so I call to activate my card knowing I was going to purchase a new dryer after work (today is 4/19). I called on my way to the store (4:15pm) to confirm my card was activated (the automated system hung up on me repeatedly while trying to activate the card the night prior so I am trying to prevent that embarrassment of a declined card) and that the account was paid in full... to which she confirmed yes to both. Here we go into the store picking out the new dryer (throw in washer too so I had matching set) and now we are at the checkout counter. All the paperwork filed and it's time to pay.. guess what declined..twice!!! I call the company (4:48pm at this point) to be told there was a hold placed on my account for 14 days to verify the funds due to my "large payment" (mind you I paid 3/13 and today is 4/19!)..I get the need for a hold to verify the funds... trust me I do! What I don't get is that I was told the hold will not be released until tomorrow. After leaving the store and calling back because I wanted clarity I was informed that because so many people call to pay and then go right to store to use the put a 14 day hold to verify the funds.. again I get it... but here is where I have the problem...1) they put hold on entire account (with credit limit of 3,000 and balance of $1580... I should still have $1420 available) 2) I was told there is no explanation why the system didn't release the funds, they get these calls all the time and once a hold is placed on the account they don't know to remove it until the consumer calls... ok so your telling me the automatic block that YOU put on the account to validate funds that I as consumer don't know about to start with is only removed when I call and request it (which of course as in my situation would most likely be when I am in line at the store to make a purchase)!?!?! 3) the Customer Service experience is terrible... if they knew this was an issue since 'they get calls all the time about it ' why was I not informed at 4:15 when I called to very all was well or better yet... they are working to resolve the issue and maybe notified their consumers via phone or email they are working to resolve a known issue? How embarrassing when I know I paid my account in full... who knew doing the right thing causes so much hassle? Especially with a 7year old in tow to the store only to have to deal with this! Thankfully the new dryer was purchased and paid for in full with cash so I will not have to pay a penny of interest to this company again!!!
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ID
#1036574 Review #1036574 is a subjective opinion of poster.
Service
Tidewater Credit Services Loan
Cons
  • Level of customee service
Reason of review
Problems with payment
Loss
$1411
Preferred solution
Let the company propose a solution

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