Anonymous

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Verified Buyer
| map-marker Immokalee, Florida

Ruined draperies

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Tide Cleaners - Ruined draperies
Tide Cleaners - Ruined draperies - Image 2
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I picked up my dry cleaned draperies 2/26 & hung them 2/27/24. The drapes are ripped out of 3 grommets, stretched over 2 1/2. There are 2 yellow stains @ the hemline. They were custom made sheers 3 years ago. They are ruined at this point. I contacted the store this morning. Natalie is the manager @ Tide Central, Naples, Fl. 34103. There had been no response & the clerk I spoke with said she was there all day. I paid $72.42 for this terrible service. My ticket # 02-71****
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User's recommendation: My advice to other customers is to go elsewhere for their cleaning needs

Anonymous
map-marker Eagle Mountain, Utah

Your customer service

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Tide Cleaners - Your customer service

We went to The Saratoga Springs Utah Tide cleaners and was treated very very very rude. The girl that Waited on us in the drive thru was very very rude.

She said she gave us the coupon then lied and didnt. She didnt want to give us a receipt she was very abrupt. And annoyed. We have gone there several times.

Thinking they are having a bad day. But it seems there normal day. When we asked for a paper receipt she rolled her eyes an practically threw it at us. We wont be going back.

And we will tell others not to go. They are not very honest.

Just for them to get a couple of extra

Bucks. We were there Wednesday the 26 at 1:58 pm

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User's recommendation: Absolutely Never !!!!!!!

Resolved
Kate S Qlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Resolved: Lost Item - Big Expense - No action take by the company. (A P&G affiliate)

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Tide Cleaners - Lost Item - Big Expense - No action take by the company. (A P&G affiliate)
Updated by user Apr 07, 2022

Company fixed the issue and I have been provided with full refund. Sincere apology and asked me to please come back..

Updated by user Apr 07, 2022

A new manager took over this location and reached out to me by email, phone and text. He assured me that it was a priority and he would resolve it.

After a few days and correspondence between both of us, he offered a very satisfactory resolution. I went to the store to...

Updated by user Mar 18, 2022

UPDATE-Received an email from “Christy C., Business Owner” saying this issue would be expedited. It’s been 10 days and I’ve heard from no one. Do not trust this business owner’s responses.

Updated by user Mar 08, 2022

After numerous trys to get someone’s attention, I had to resort to bringing it to the attention of someone online. Will see if this elicits a response.

Original review Mar 08, 2022
If I could give less stars I would. I dropped off a drapery from my living room to be pressed.

When I returned to pick it up they couldn't find it. Of course, I have already paid for it. I was asked if I would come back and they would have it ready for me. I returned a couple of days later--no drapery.

I waited for nearly a half hour while they searched again. A Tide employee on duty assured me she would look for it and call me--no phone call. In addition, she gave me the regional manager's phone number--no answer, no voicemail. She informed me that they don't have any manager on site.

What? While I was waiting another customer's dry cleaning was missing. She had to leave to pick up her kids from school. I could share more of this story but this should say enough.
Bottom line, I've paid for a drapery that isn't there.

It matches the set in my living room which makes the rest useless. Now I have to buy new drapes. No managers, no one cares. I called the number on my receipt...no one answered, just a voicemail telling me they would call me back.

I'm sure they will (not). DO NOT TAKE ANYTHING YOU REALLY VALUE TO THE TIDE CLEANERS IN OAKLEY!
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Loss:
$800
Pros:
  • Convenient
Cons:
  • Awful customer service

Preferred solution: Full refund

User's recommendation: STAY AWAY

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