New Reviewer

Filters

Generally pleased with pool. My only complaint is the filters are too small for the water volume. They require cleaning every week. Cannot seem to find larger filter elements for it

User's recommendation: Would recommend but keep up on maintenance.

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ID
#1834317 Review #1834317 is a subjective opinion of poster.
Pros
  • Affordability
Cons
  • Filtration system
Preferred solution
Filter options

Avoid! Way expensive

No readily available help local or otherwise
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1 comment
#1986078

You should check the new Artesian Dealer in St. George.

www.greatbackyardplace.com.

I know they have Tidal Fits available for immediate delivery. The old Artesian Dealer is terrible.

ID
#1799381 Review #1799381 is a subjective opinion of poster.
Location
Saint George, Utah
New Reviewer

Filter will not stay on for more than 5 minutes

I have tried the setting where you can turn timer on and off. It will only stay on for a minute I need to put serenity mode on and hit cancel it will stay on for 5 minutes this way. We customer! Help!!
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ID
#1580563 Review #1580563 is a subjective opinion of poster.
Location
Bridgeport, Connecticut

Do not buy any Tidal Fit Swift Water System

I have the same TidalFit EP-14 semi inground - the swift water system. DO NOT GET THE SWIFT WATER SYSTEM. It does not work and they do not have a fix for it yet are still selling the system. Day 1: lower swim jets do not work - wifi does not work - bluetooth does not turn on (I am told this bluetooth problem is common in most units) Day 3: appointment made for repair Day 6: upper swim jet stop working - now we have no swim jets Day 7: head unit, electrical unit and both swim jet pumps are replaced. Day 8: We refilled pool to find coupler seal leaking due to not lined up correct. We drained, we fixed and filled again. Everything seems to be working Day 9: In AM tub with hot water error - found the re-circulation pump is not working (the only way to keep the hot water error from occurring is having the filter pumps on 4 times a day for several hours each time). It is programmed to come on 4 times a day for a couple hours but is only coming on for a minute and shutting off. The salt cell also has no power now. Later in the day Bluetooth not turning on again and bottom swim jets stop working. Day 10: Tub with hot water error at 0850 it is 88 only degrees outside. Recirculation pump now does not turn on at all. Called and talked to tech and told him what was going on, left a message for owner to call me. 4pm no call back from anyone, so we call dealer tech. He talked to Tidalfit who has NO FIX for the problem. They think the head unit is getting too hot and frying everything. They are working on a fix and someone from Tidalfit will call us back tomorrow. That was yesterday and waiting on their call. I have spent $25,000 for something that is not working and so far have been told there is no fix and they are working on it. I also have been told this is a wide-spread problem. Why did not they not test these units in extreme temps? And now I get to test for them. Nothing like paying full retail price for a product that is not ready for market and I am their tester.
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1 comment
#1935039

Thanks for the info

ID
#1323555 Review #1323555 is a subjective opinion of poster.
Reason of review
Bad quality

Artesian Spas - Swim Spa Premium Ep-14 Hot Tub Review from Sacramento, California