5 TOTAL REVIEWS
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Generally pleased with pool. My only complaint is the filters are too small for the water volume. They require cleaning every week. Cannot seem to find larger filter elements for it
User's recommendation: Would recommend but keep up on maintenance.
- Filtration system
Avoid! Way expensive
No readily available help local or otherwise
Saint George, Utah
Filter will not stay on for more than 5 minutes
I have tried the setting where you can turn timer on and off. It will only stay on for a minute I need to put serenity mode on and hit cancel it will stay on for 5 minutes this way. We customer! Help!!
Do not buy any Tidal Fit Swift Water System
I have the same TidalFit EP-14 semi inground - the swift water system. DO NOT GET THE SWIFT WATER SYSTEM. It does not work and they do not have a fix for it yet are still selling the system. Day 1: lower swim jets do not work - wifi does not work - bluetooth does not turn on (I am told this bluetooth problem is common in most units) Day 3: appointment made for repair Day 6: upper swim jet stop working - now we have no swim jets Day 7: head unit, electrical unit and both swim jet pumps are replaced. Day 8: We refilled pool to find coupler seal leaking due to not lined up correct. We drained, we fixed and filled again. Everything seems to be working Day 9: In AM tub with hot water error - found the re-circulation pump is not working (the only way to keep the hot water error from occurring is having the filter pumps on 4 times a day for several hours each time). It is programmed to come on 4 times a day for a couple hours but is only coming on for a minute and shutting off. The salt cell also has no power now. Later in the day Bluetooth not turning on again and bottom swim jets stop working. Day 10: Tub with hot water error at 0850 it is 88 only degrees outside. Recirculation pump now does not turn on at all. Called and talked to tech and told him what was going on, left a message for owner to call me. 4pm no call back from anyone, so we call dealer tech. He talked to Tidalfit who has NO FIX for the problem. They think the head unit is getting too hot and frying everything. They are working on a fix and someone from Tidalfit will call us back tomorrow. That was yesterday and waiting on their call. I have spent $25,000 for something that is not working and so far have been told there is no fix and they are working on it. I also have been told this is a wide-spread problem. Why did not they not test these units in extreme temps? And now I get to test for them. Nothing like paying full retail price for a product that is not ready for market and I am their tester.
Reason of review