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TicketSwap

TicketSwap

www.ticketswap.uk
What is your customer experience with TicketSwap?

TicketSwap Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • TicketSwap has 1.7 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.

  • 75% of users would likely recommend TicketSwap to a friend or colleague.

  • Rating Distribution
  • Pros: Easy, Easy to use website, Its useful for cheap ticket to events.
    Cons: Refund process and quality of customer service, All, Are bastards that wont actually have a person talk to you to fix a problem.

View full overview ›

Media from reviews

TicketSwap - Ticket problem
TicketSwap - Because they don’t check what they was selling properlyTicketSwap - Because they don’t check what they was selling properly - Image 2TicketSwap - Lack of actions and responseUnable to contact TicketSwapTicketSwap - RefundTicketSwap - Refund - Image 2
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Top TicketSwap Reviews

Positive Review

"PDF Enquiry"

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I raised concerns about how a PDF ticket may be able to be scanned twice, once by original seller then by the buyer which would invalidate the ticket to...

Critical Review

"Payout issue"

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Payout paused with no reason given. On Ticketswap, when sold another ticket and had no issues, tried phoning this number but had no luck getting through!

Show reviews that mention
ticket tickets event refund money buyer seller response address email
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Carla H Qrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brighton, Brighton And Hove

Need to contact seller of the ticket I bought

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Hi, I recently bought a ticket for the Boomtown Festival. The ticket I have bought is in the original seller's name.

I need to contact the seller to arrange a name change on the ticket as Boomtown has said they will not accept the ticket if it doesn't match with my ID. Thank you.

View full review
Resolved
Paula O Uwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ticket problem

TicketSwap - Ticket problem
Updated by user May 16, 2025

Company fixed the issue and I have been provided with apology.

Original review May 01, 2025

I bought a ticket for the Pixies on the 10th at Campo Pequeno, Lisbon, and only received an invoice from Ticketline for 6.64 for operating costs. I didn't receive the ticket and I paid 49.59. Is this a scam or an error?

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Fraud or error?

Dario C Lwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get refund off tickets that did not work

TicketSwap - Get refund off tickets that did not work

Hello,

I asked for a refund 6 months ago. They approved it and said it would be effective in 5 days, and up to today, I haven't received anything.

I have just been ignored and scammed by you. Who else, apart from the police, can I turn to?

View full review
Loss:
$34
Pros:
  • Many tickets available
Cons:
  • Are extremely hard to contact

Preferred solution: Full refund

User's recommendation: Not to buy tickets throughout this app

Courtney H Lyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payout issue

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Payout paused with no reason given. On Ticketswap, when sold another ticket and had no issues, tried phoning this number but had no luck getting through!

View full review
Pros:
  • Easy
Cons:
  • Paused payment for no reason

Preferred solution: Full refund

JuanCarlos P Vyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barcelona, Barcelona

Was trying to buy a ticket and never received it and was charged twice.

Was trying to buy a ticket and never received it and was charged twice. There is not customer service for this specific issue.

The chat only works for certain issues that not includes mine but when you already received the ticket which is not mi case. There should be a customer service phone number for wrong charges.

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Bogdan A Pgl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blocked tickets

Hello. I still did not get my money back on the blocked tickets.

I still have not received an update. Please get back to me.

View full review
Loss:
$75

Preferred solution: Full refund

Takeshia Pqv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Keelby, Lincolnshire

I sold tickets over 2 weeks ago and haven’t received the money

I sold tickets over 2 weeks ago and it says the status is paused , I am hoping to receive my money soon if possible as the buyer has used the tickets weeks ago.

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Anonymous
map-marker Schiedam, South Holland

You have problem ?? You "discuss" with stupid chatbot

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If you need concrete help some stupid chatbot pop up and gives you answer to the question you didn't ask. The real problem (e.g.

problem with posting tickets you wanna sell) couldn't be sold out directly..

There is no one on line who could give you concretely answer on your question and explain you what you have to do. It sucks !!!

View full review

User's recommendation: Try to find some more 'real' similar platform ..this one is uncertain..

Alhaj F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gyomro, Pest Megye

No response

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I have filed a complaint and got no response so far. I have been scammed out of my money and had to pay for two tickets

View full review
Stephanie R Uvm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

Contains 2 confidential files for company representatives

I bought one ticket. When I got to the door of the event, I was denied entry and they told me it was a fake ticket.

View full review
Loss:
$49

Preferred solution: Full refund

Lora V Bav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sofia, Sofia-Capital

Issue with uploading my address confirmation

I have an issue with uploading my address confirmation, even though the photo is in the right requested format. Please advise me on how to proceed as I need to attain my money.

View full review
Anonymous
map-marker Strazov, Klatovy District

TicketSwap suspendet my payout for almost a month for no reason

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Basicly I sold two tickets on some event on 14th of Ferbuary and TicketSwap didn't pay me for it and they put the payout "on hold"

In this state it was for almost a month and I wrote several "tickets" about it on their support (It is AI bot basicly...)

I tried to call them but there was also bot so that was useless.

After 5 days actual human responded to my ticket and said they send those two payouts today... what a coincidance.

Overall I didn't have any problems with TicketSwap before but after this expirience I don't think I will ever use it again.

Peace

View full review

User's recommendation: Until you don't have any issues then you're fine...after that it's 50/50 so I don't recommend it.

Stephanie R Uvm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Fraud

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i bought 1 ticket when i got to the door to the event i was denied entry & told me it was a fake ticket.

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Fiona F Dii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Belfast, Belfast

Cancelled ticket scammed

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Bought a cancelled ticket for an event couldnt get into the event dont buy tickets youll get scammed!

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Fiona F Dii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled ticket

I went to the event and scanned the ticket I had bought, but it said it was cancelled. As a result, I couldn't get into the event and was left on my own while all my friends went in. I would like a refund and to raise a complaint.

View full review
Loss:
$58

Preferred solution: Full refund

Fiona F Dii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled ticket

The ticket I bought was cancelled, fuming. This is an absolute scam.

Give me a refund right now.

It's disgusting. I had to go home on my own.

View full review
Loss:
$58

Preferred solution: Full refund

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