Susan W Mvi

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Verified Reviewer

Ticket Availability

Trying to plan for purchase of tickets to Anne Frank House. Cant get past AI on Ticket Swap website.

1) How is it possible that a seller can have multiple i.e.

20 tickets to sell for a given day when the tickets from the site just opened up. 2) why does the available ticket date extend to the year 2030

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Preferred solution: Information and clarification if I do end up purchasing through ticket swap want to be assured I am not being scammed

rowan E Rno

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Verified Buyer
|

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Verified Reviewer

Refund

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TicketSwap - Refund
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I have contacted the original seller to try and resolve this, but we haven't been able to come to a settlement as she ignored my request for a refund. I arrived at the Boat Club Festival and wasn't able to use the ticket purchased through Ticketswap because it was invalid. I was then left outside the festival, distressed and on my own, desperately trying to find another ticket as my friends had been let in. I have screenshots of:

1. The original payment for the ticket

2. The payment for my travel to the festival from TFL

3. The conversation trying to buy another ticket

4. The payment for the new ticket

I have been chasing this for a week now and nothing has happened.

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Loss:
$50
Pros:
  • Easy to use website
Cons:
  • Refund process and quality of customer service

Preferred solution: Full refund

Rita T Pod

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Verified Reviewer

Lack of actions and response

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TicketSwap - Lack of actions and response
Updated by user Jul 03, 2024

When I try to upload an image - it says that I have reached limit of uploads and suggests me to “contact them” - without any contact provided or link or whatever.

Updated by user Jul 03, 2024

No actions are taken from TicketSwap side, no one contacted me, no one knows who shall I reach out to - the situation is desperate at its minimum. Shame

Original review Jul 03, 2024

I cannot get in touch with the platform TicketSwap in any way - phone, mail or chat. I want immediate actions to be taken upon my case!

I cannot verify my home address and therefore cannot receive my money. Pissed customer did confirm to be that TicketSwap received the complaint but nothing followed, no one contacted me.

I have all the necessary documents and yet I cannot upload them and receive my money since weeks. Shame and poor poor organisation and 0 customer support.

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Loss:
$100

Preferred solution: Full refund

Rita T Pod

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Verified Reviewer

Unable to contact TicketSwap

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Unable to contact TicketSwap

Cannot contact ANYONE FROM TICKETSWAP. The number is incorrect, the email gets no response, I cannot verify my home address with ANY DOCUMENT as they reject my document photos every time.

I want someone to contact me or to be provided with a contact to reach out to. THIS IS UNBELIEVABLE.

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Loss:
$100
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Do not sell with TicketSwap if you want serious and professional platform

Ciro O

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Verified Buyer
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Tickets Resold

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TicketSwap - Tickets Resold
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Hi there,

Hope you're doing well.

I've bought 2 tickets for the 26/05/24 event at Koko, and at the door, the scanner was saying 'Resold'. I had to purchase new tickets at the door at a higher price, £200, to get in.

I can send proof of payment for this. I'm absolutely disgusted by the way this happened.

I will never buy tickets from TicketSwap anymore. The way the safety of the buyer is managed is equal to zero.

I'm expecting a refund for both tickets bought and the variance paid at the door due to your lack of service.

I'll go ahead with a formal case of dispute against TicketSwap for the absolute absence of buyer protection.

Regards,

C

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Loss:
$300

Preferred solution: Full refund

Sladjan Z

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Verified Reviewer
| map-marker Ljubljana, Ljubljana

No answer..cant even reach them on chat 0/5

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No answer..cant even reach them on chat 0/5

Wrote them and nobody answered me for 5 days/. Disapointed

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1 comment
Rita T Pod

Same case, never again using this hideous platform.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Manchester, England

Because they don’t check what they was selling properly

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TicketSwap - Because they don’t check what they was selling properly
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I bought a ticket and it had already been scanned and the person I bought it off of said he unlisted it and it was still out there and thats what causes problem and I had to buy a way more expensive ticket for the event which Id like that the refund for the extra cost I had to pay due to your negligence £38 I paid for the first one next was 54

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User's recommendation: Not to use this app

Rita T Pod

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Verified Reviewer

Verification

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No one from TicketsWap answers the phone, email, or any other method I've tried to reach out to them. This is unacceptable.

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Loss:
$100

Preferred solution: Full refund

Grace C Xpn

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Verified Reviewer

POORLY AND STREALING PEOPLE

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They have never given me back my money for my sold ticket and the customer service is very poor. It's impossible to reach them.

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Loss:
$80

Preferred solution: Full refund

User's recommendation: DONT SELL YOUR TICKET HERR

1 comment
Rita T Pod

Same situation here, how can we manage this???

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