TicketSwap
TicketSwap Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TicketSwap has a 1.8 star rating from 23 reviews, with most consumers dissatisfied though 80% say they would likely recommend it.
Key Takeaways for Future Customers
- Check TicketSwap reviews and terms before buying or selling.
- Expect easy to use website but prepare for verification and payout delays.
- Ask about refund and seller protections in advance.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds, cancelled or invalid tickets.
- Payouts paused, verification and upload failures cause lost funds.
- Poor customer service and slow or chatbot-only responses.
Positive Feedback
Some users find the platform easy to use and useful for buying or selling tickets; occasional helpful support experiences reported.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TicketSwap has a 1.8 star rating from 23 reviews, with most consumers dissatisfied though 80% say they would likely recommend it.
Key Takeaways for Future Customers
- Check TicketSwap reviews and terms before buying or selling.
- Expect easy to use website but prepare for verification and payout delays.
- Ask about refund and seller protections in advance.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds, cancelled or invalid tickets.
- Payouts paused, verification and upload failures cause lost funds.
- Poor customer service and slow or chatbot-only responses.
Positive Feedback
Some users find the platform easy to use and useful for buying or selling tickets; occasional helpful support experiences reported.
Media from reviews
Dublin, Leinster
Payouts
Can't get my payout money from this app. It's such a frustrating app. And my problem is still not resolved.
- Disgusting app
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athens, Attica
Resolved: I've been trying a week now to contact with the company for such a simply thing
I've been trying for a week now to contact customer service because the original ticket buyer wants a refund from the organizer, so the ticket is invalid and they haven't answered me anything. Also, I sold the ticket to another person because I couldn't go to the event, and now two people are waiting for a response to this problem with no response.
Preferred solution: Full refund
Leytonstone, Waltham Forest
Ticket not valid
I want a full refund as the ticket I purchased is not valid and I couldn't get into the event, so I have been scammed.
Dungarvan, Waterford
Hello, I purchased 2 tickets for the...
Hello,
I purchased 2 tickets for the kooks for the 5th of July
The seller had cancelled the tickets but there were still available. I spent 150 and no tickets and yet to get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
I bought a ticket for the Bad Bunny...
I bought a ticket for the Bad Bunny concert in January. I can't download it because it says it doesn't exist, but I already paid. What do I have to do?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Ticket with other date
- The ticket said valid for 27 February, but no show occurred that day.
- I realized after purchase the ticket is for 03/04/2026 and I want a refund.
I bought a ticket because in the mail you sent me said it said valid for the 27 february but unfortunately that day doesn t have any show and I realized only after the purchase when I received the ticket.
At that moment I was able to see it was for the 03 04 2026.
Please'I want my money back
Preferred solution: Full refund
User's recommendation: if I don t recover my money of course no recomendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bari, Province Of Bari
Disappointing Experience with TicketSwap – Sellers Disadvantaged, System Lacks Transparency
- TicketSwap cut sale price without notice.
- Buyer relisted at a higher price; seller protection lacking, commissions charged, refunds unclear.
L’esperienza mi ha lasciato l’impressione di una gestione poco chiara e sbilanciata a favore degli acquirenti, con una mancanza di trasparenza sui criteri di prezzo e sulle procedure di rivendita.Consiglio ai futuri utenti (venditori) di leggere attentamente le condizioni e di prestare attenzione a queste dinamiche prima di utilizzare il servizio.
To make matters worse, the buyer relisted the same tickets at a higher price, and despite my multiple reports, TicketSwap did not act to protect me as the original seller.
This suggests a system that benefits well-informed buyers while penalizing earnest sellers.
Multiple commissions were charged on the same tickets without clear handling of refunds.
The pricing protocol, resale policies, and communication processes revealed a lack of clarity and protection for sellers. The contractual terms are ambiguous and do not adequately safeguard users acting in good faith.
Preferred solution: Apology
User's recommendation: Read all terms carefully before using TicketSwap. Consider more transparent alternatives with clearer seller protections.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifferent names on ticket. Have I been scammed?
I bought tickets for my girlfriend and me to the Wireless Festival, but after purchasing, the tickets showed different names, events, and dates.
- No pros at all
- Scammers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting for payout $400 for ticket sold - no one responding
- Uploaded verification docs; nothing saved or verified; $400 payout not sent.
- There were no replies from website chat, WhatsApp, or Instagram.
Despite uploading the proper address verification docs multiple times (multiple documents) both via the website and the app, nothing has been saved/updated/verified, and my $400 payout has not been sent. The only contact is the website chat, which says they are looking into it, but no one has gotten back to me.
I also tried reaching them via WhatsApp message and Instagram message - no response to those either. Unbelievably terrible system and customer service. Never use TicketSwap!
They are not reputable or accountable to their users. They can apparently keep everyone's money, and there is no way to reach them.
- Keeping my money hostage
- Website wont upload docs
- App wont upload docs
Preferred solution: Full refund
User's recommendation: Do not trust this company!
Loughton, Essex
Customer service are not responding to my messages
Ticketswap are not responding to any of my messages about issues with ticket and being sold erroneous ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing scammed with recent purchase
I have purchased a ticket and it has a barcode for a completely different event that has already happened
Preferred solution: Full refund
Sudbury, Suffolk
Thought i had purchased 4 tickets not 3
- I needed 3 tickets, bought 4, and now have 2.
- Please refund to the original account; confirmation showed 4 tickets with a treat bundle, but I have 2.
I needed 3 tickets.
I purchased 4.
It said I had 4.
I only have 2.
I cannot afford any more.
Please refund.
Your confirmation said I had 4 tickets together and a treat bundle, but I only have 2.
I cannot afford to buy another one.
Please refund my money to the original account.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket fail at the entry
I tried to enter at the festival and ticket went wrong
The person working at the festival said that the tickets its fake
How can your plant form sell a fake ticket or a invalid
Selling ticket issue
Error "ticket barcode missing". Apparently there was a issue reading barcode with this specific event. Issue was fixed over the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Help with sell - not taking USA routing number, cannot upload tickets from notes""
Excellent service. Emilia stayed with me the whole time until she troubleshot and solved the problems. She was knowledgeable, courteous, and patient.
- Great marketplace
- Website a bit challenging for pensioner users
User's recommendation: Excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ticket problem
- Pixies ticket for 10th at Campo Pequeno.
- Only invoice for 6.64 operating costs.
- Ticket not delivered; paid 49.59; asks if scam or error.
Company fixed the issue and I have been provided with apology.
I bought a ticket for the Pixies on the 10th at Campo Pequeno, Lisbon, and only received an invoice from Ticketline for 6.64 for operating costs. I didn't receive the ticket and I paid 49.59. Is this a scam or an error?
Preferred solution: Full refund
User's recommendation: Fraud or error?
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