Anthony W Ims

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| map-marker Chicago, Illinois

Never received my tickets and was charged for it

Ticketmaster - Never received my tickets and was charged for it
Ticketmaster - Never received my tickets and was charged for it - Image 2
I order bears tickets to todays game and the purchase from the bank went through but. Never sent me the tickets. The system was glitching and still took my money. Id like for the tickets to be in my account today
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Francisco N Vvr

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Refund Ticket Ref: Booking ID # 1518-**** / Christmas Spectacular / November 19 / 05:00 PM

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Ticketmaster - Refund Ticket Ref: Booking ID # 1518-**** / Christmas Spectacular / November 19 /...
Ticketmaster - Refund Ticket Ref: Booking ID # 1518-**** / Christmas Spectacular /... - Image 2

Dear Account Manager,

Due to on expected emergency situation regarding my husband health, we are unable to travel from Mexico to NYC to attend the show.

We were already close to embarking the plane when my husband did not field well. He was checked out by airline doctors where he noticed some medical condition regarding his ears, and immediately he prohibited boarding the plane.

Attached you will find proper documentation regarding this issue.

We really appreciate your help in issuing us proper credit to the credit card that we used.

We tried to contact you several times and never got a return call.

Thanks very much in advance for your cooperation in this particular matter.

Sincerely

Francisco Nunez Bravo / Milagro Acosta Carrillo

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Loss:
$165
Pros:
  • Are secure site
Cons:
  • Response slowly to solve

Preferred solution: Full refund

User's recommendation: They are slow to response

Tatiana P Clq

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Horrible Customer Service

Ticketmaster - Horrible Customer Service
Ticketmaster - Horrible Customer Service - Image 2
Original review Nov 20, 2023

My name is Tatiana Pollard. Respectfully, Ive worked in customer service for about 10 years and never treated nor dealt with the level of disrespect that I dealt with today.

I tried to get a full refund due to personal family last-minute conflict that came up due my sister having to work and instead of my sister for me to have to take care of my grandmother being ill (sick). I explained that I was no longer going to be able to make the event that has not even occurred yet. The event is on December 2 two weeks from now for the DaBaby at Westchester County Center which is why I was trying to cancel ahead of time. I was told that I needed to provide documentation along with submitting a claim to show proof of my grandmother being sick.

Respectfully, this is unacceptable and disrespectful for me to have to share my personal information in order for me to even be fully refunded. I was given the run around and going in circles back and forth on phones calls between ticket masters customer service and and the insurance protection company Allianz Global Assistance as to who could help with me this situation which was not AT ALL helpful. In addition, I was hung up on twice too which is rude.

Some of the representatives that I spoke to were disrespectful and acted as though they didnt care to even help me. Respectfully, I will not be using ticket master again and will be canceling my account since this is the type of customer service that is received when dealing with issues like this.

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Loss:
$86
Cons:
  • Horrible customer service

Preferred solution: Full refund

1 comment
Guest

Then don’t provide the documentation. You’re right, no one cares. Better you lose the money than they pass on the loss in the future.

Judea F

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I paid for the wrong ticket

Ticketmaster - I paid for the wrong ticket
I have no complaints. I paid for the wrong seating. The price is the same but seating is wrong. I paid for OLC ROW B and I want ORC ROW B
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Pros:
  • I never had an issue in the past
Cons:
  • There is no working phone number

Preferred solution: The correct seat

Kathy J Ews

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Verified Reviewer

Horrible company and customer service is even worse

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Ticketmaster - Horrible company and customer service is even worse
Bought tickets, did not get seats i requested, cannot get a hold of anyone at Ticketmaster. Ticketmaster sucks and is so disappointingly
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Pros:
  • Only game in town
Cons:
  • Same

Preferred solution: correct seats

User's recommendation: never

Lindsey A Zzi

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Verified Buyer

NO HELP

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Ticketmaster - NO HELP
Ticketmaster - NO HELP - Image 2
Ticketmaster - NO HELP - Image 3
I had tickets for Katt Williams tonight but the cops wouldn't let us in to park and kept getting redirected until the point at which we missed our show and couldnt get in! Please help!!! Either give us a refund or allow us to go to tomorrows show! No one answers any of your phone numbers or emails or any customer service info lines!
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Loss:
$250
Cons:
  • Even with an emergency terrible customer service and refund process

Preferred solution: I would either like a full refund for both tickets or tickets for tomorrow (sundays) show.

User's recommendation: Careful! Don’t use Ticketmaster I guess they never answer their customer service calls!

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Paul S Mud

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Ticket refund

Ticketmaster - Ticket refund
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Ticketmaster - Ticket refund - Image 2
Ticketmaster - Ticket refund - Image 3

I bought a ticket for that Les Zepplin show on November 11, 2023 in Reading Pennsylvania from Ticketmaster for $66 and the show was canceled and I cannot get my money back to Ticketmaster. They tried to scam me, I know that because I went to my bank and told the lady with the representative was trying to get me to do which way to go to the store And buy a gift card for $400 and if the lady asked me what it was for he told me to tell her that it was personal English but I did not do that because I only have a refund of $66 so I stopped at the bank and I told the lady what was going on and she told me not to do that that it was fraud And for somebody from Ticketmaster my order number is 731 ****/PHI I bought a ticket on seven 2023 on the visa card last four numbers ending in 8047 for $66 orchestra section C row a seat 106. My phone number is 717-953-**** and I would appreciate a call back so we can get this problem situated and give me my money back to me the visa card ending in 8047 was closed due to fraud and I have a new number so if you call me Id like to get this straightened out

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Loss:
$66
Pros:
  • Good place to get tickets

Preferred solution: Full refund

User's recommendation: As hard as it is to get your money back from Ticketmaster due to something that’s not your fault I would not recommend them at all as I said before the person I talk to you tried to get me to go buy a gift card for $400 and to tell the lady at the counter, that if she asked me why I want to buy a card for so much that I was supposed to tell her it’s for something personal that’s fraud

Tanyah Pvo
map-marker Regina, Saskatchewan

Confirm purchase of tickets

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Checking if tickets were purchased on credit card as it timed out before completion. Question was answered immediately
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Anonymous

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Verified Buyer
| map-marker Williston, North Dakota

I want my money back. I tried getting a hold of someone for a refund but no numbers worked. I got tickets yesterday for the joy roll. Eric church concert didn't rely as it was in Washington not Idaho.

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Ticketmaster - I want my money back. I tried getting a hold of someone for a refund but no...
Ticketmaster - I want my money back. I tried getting a hold of someone for a refund but... - Image 2
I bought tickets yesterday and tried to get my money back right after I bought them. I didn't realize they were not an Idaho lazy Idaho. They were in Washington. I called? Many numbers no. One picked? Up or it. Was no longer a number anymore? If? You guys could please give me a call back with my full refund? That would be amazing my phone number is 480 376-****
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Donnell Rro
map-marker Preston, Lancashire

Trying to resell tickets

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Trying to resell my tickets No one to speak to though.Pray for assistance and hope for the best as youll never find anyone to talk to to remedy your issue. I have to write at least 100 symbols or it wont post this message and I think that says everything about this service.
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User's recommendation: Don’t expect too much assistance

Jennifer M Unc

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Verified Reviewer

Very disappointed

I want my money back and I want a phone call from management 803730**** very offensive please call me
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Loss:
$500

Preferred solution: Full refund

Chris H Kwp

Can't purchase tickets online

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Ticketmaster - Can't purchase tickets online
Ticketmaster - Can't purchase tickets online - Image 2
Ticket pricing differences . Cant purchase them either way . !!!my buddy has one price. I got a different price.
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Preferred solution: Price reduction

User's recommendation: Do your research

Anonymous
map-marker Boston, Massachusetts

I don’t have any solution

ene 2024, 23:18 GMT

Please be informed that cancellation of order means that we'll have to issue the money you paid back to the original method of payment used at time of purchase. Hence, a refund will have to be processed once we cancelled the order.

However, the Event Organizer isn't authorizing us to issue refunds for this event.

All sales are final as stated in our Terms of Use agreed to when purchasing the tickets.

Muchas gracias

Menveluz B.

Ticketmaster Atención al Cliente

Edwinlondono

30 ene 2024, 23:06 GMT

My inquiry isnt about getting a refund for me not being able to attend . Its due to being purchased at a different state , one where I do not live . Im asking for a cancellation or some sort of void since its still within 24 hours of purchase , this is something Ive told previous customer service reps since this morning.

Sent from my iPhone

Menveluz B. (Ticketmaster US)

30 ene 2024, 21:21 GMT

Hello Edwib,

I see that you've purchased an event for incorrect state and we are sad to hear about the situation.

I've checked and your event is still happening and the Event Organizer isn't authorizing refunds.

However, I see that the option to transfer your tickets is available. If you'd rather do that, select Transfer Tickets and follow the steps.

Muchas gracias

Menveluz B.

Ticketmaster Atención al Cliente

Edwinlondono

30 ene 2024, 21:01 GMT

I recently contacted customer service regarding a cancellation for this event , it was purchased for the incorrect state .

The event I want to assist is here in Boston, MA not Rhode Island , it has not been 24 hours and I am being refused a refund. I do not live close Rhode Island nor do I have the transportation for Rhode Island , all I am asking for is a cancellation due to the event is in a couple of weeks from now and it is being done in a proper time frame for cancellation .

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1 comment
Guest

You agreed to the terms when you bought the tickets. It does not mater if it was 1 min or 24 hours all sales are final.

HAA54

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Problem selling tickets

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Updated by user Feb 03, 2023

Ticketmaster is an evil monster!

Original review Feb 13, 2023
I spent at lease five hours fighting with my Ticketmaster account between
yesterday and the day before.
I purchased tickets for Death Cab For Cutie the day they went on sale months ago thinking the show wasn't until
April. I caught the email reminder five days ago...and listed the tickets since didn't get out of work until 6:00 yesterday and have to travel 90-minutes to get to Hard Rock in Orlando.
It turns out these evil nincompoops have been playing games with my accountlong storybut short end the tickets weren't even listed due to tax BS and updated payment info (which is ridiculous considering they already had this information, as I've sold tickets three times in the past with no issues)...and on top of this I was nearly locked out of my account and had to reset my password countless times!
I would like to also mention I tried various methods between two phones...a laptop...and home computer...and any attempt to reach a live person is
IMPOSSIBLE!
I miss the days when Ticketmaster wasn't this SINISTER MONEY MAKING MONSTER it has become!

The days when bots didn't eat up all the good tickets to sell for asinine prices!

The days when true fans stood in line..,sometimes overnightand got the tickets they deserved!
How did we collectively allow this to happen?!! And why aren't the artists and and musicians doing anything about this?!!!
Well...other than Pearl Jam's attempt way back when, that is..
TICKETMASTER IS BEYOND EVIL
View full review
Loss:
$140
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: Avoid purchasing tickets via Ticketmaster if you are able to!

6 comments
HAA54
reply icon Replying to comment of Guest-2318801

Says the “Ticketmaster Troll”….

Guest
reply icon Replying to comment of Guest-2318801

Couldn't be any other reason.

Guest

You're only old if : you remember when it was "Ticketron" and you had to physically go to a tux shop or department store to find an outlet, or, when there was no such thing as "Ticket-anything" and printed tickets were delivered to authorized sellers at which point the overnight wait you mentioned was a real possibility ; often just to get seats behind the stage or in the stratosphere or behind a pole. Worse yet, "general admission" where you plant yourself anywhere you can. They mostly quit that when people got stomped to death.

JEROME N Ynp

They do not value customer at all because it is a monopole

Guest
reply icon Replying to comment of JEROME N Ynp

"monopoly"

Guest

The problem is that "you thought" wrong. Your confusion over the date of performance fouled everything.

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Chad F Bag

Cancel tickets

They won't refund my tickets only resell then not happy. Said the tickets were 205 dollars each. Got my credit card statement t it turned out to be 776.63. 200 dollars extra onto of the seat price. Not happy
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Loss:
$777
Pros:
  • Tickets prices are more then what they say

Preferred solution: Full refund

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