Unclaimed
TicketMagic Reviews
3.7K
CLAIMED LOSSES
4
TOTAL REVIEWS
2.1K
PAGE VIEWS
1
ISSUE RESOLVED
New Reviewer
Stay away from these guys
Please Please Stay away from these guys. I paid $540 for two tickets for a Kevin hurt show, three weeks later I received my tickets. What they did, they bought $58 tickets from ticket master and sent them to me. Save your money and time and stay away from this website. {{Redacted}}
ID
Product
Ticketmagic Kevin Hart Concert Ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$428
Preferred solution
Full refund
TicketMagic.ca sold me the wrong tickets
I asked the ticketmagic.ca agent for wheelchair accessible tickets for the Pink concert at the ACC in March. I said it three times and the agent said they where absolutely accessible seats but when I got the confirmation email, I checked the seat location I saw they were not wheelchair tickets and called to complain. But, by that time all wheelchair tickets were sold out so my daughter will now not be going to see the Pink concert at the ACC. TicketMagic told me they would refund the purchase but that would take three days. The guy I complained to (good guy) said that he knows which agent did that to me and he apologized again and again.
ID
Product
Ticketmagic Pink Concert Ticket
Reason of review
Not as described/ advertised
Bruno Mars Tickets - Denver Co
I purchased tickets for a Bruno Mars concert in Denver. I currently live in Ohio. I bought my tickets through ticket.magic.com. Because I live in Ohio, I had to purchase plane tickets for myself and my husband, we also purchased a hotel. We had other expenses, all totally close to $1,000. We arrive at Denver and we find out from the front desk clerk that the concert has been cancelled. We checked our email and we had NOT received any notification from ticket magic or anyone!!! A week or so later Bruno announces he's rescheduling the concert, but no date at this time. I called for a refund and ticket magic says as long as he has a reschedule "on file" we are stuck with the tickets, even if he doesn't reschedule for years from now. They had no explanation as to why we didn't receive any notification. I DO NOT want to spend any additional funds to fly back to Denver, purchase another hotel or incur any additional fees for this concert. I think it's messed up that your money is HELD HOSTAGE and you can't get it back until the performer makes an official "cancellation" statement. There's no reschedule date, nothing. I would NOT recommend anyone use this ticketing service. Go to a reputable vendor like Ticket Master, where you have more flexibility in getting your money back when performers decide they have over extended themselves and can't perform at the one concert you spend close to $3,000 dollars to attend. DO NOT USE Ticket.Magic.com or Ticket Gallery as it's known.
ID
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
Full refund
New Reviewer
Resolved: FRAUDLENT VENDOR - TICKETMAGIC.COM
Update by user Aug 03, 2017
apparently the website was a decoy and not the actual Beacon Theatre website. Be careful when purchasing tickets online and always verify that the website is, in fact, the actual theatre website and not just a copy of it.
Original review posted by user Aug 03, 2017
I WENT THROUGH THE BEACON THEATRE WEBSITE TO PURCHASE CONCERT TICKETS FOR JOE BONASSAMA TICKETS THINKING IT WOULD BE TRUSTWORTHY AND BEST PRICE FOR TICKETS. THIS LINK TOOK ME TO "TICKETMAGIC.COM" AND THE TOTAL FOR 2 TICKETS CAME TO $228. I PUT MY INFORMATION IN TO PURCHASE AT THAT PRICE AND AT THAT POINT AFTER I ORDERED A TOTAL CAME UP FOR $313!! I IMMEDIATELY TRIED TO CANCEL THE ORDER BY EMAIL AND PHONE AND COULD NOT GET THROUGH. I CALLED MY CREDIT CARD COMPANY TO DISPUTE IT AND THEY TRIED TO GET THROUGH AND NOT UNTIL THE SALE WENT THROUGH DID THE VENDOR ANSWER THE CALL. AT THAT TIME WE WERE TOLD ALL SALES ARE FINAL AND NO REFUNDS ARE GIVEN AND IT WOULD BE FOR THE TOTAL AMOUNT. WHAT A RIPOFF AND HOW DECEPTIVE - BUYER BEWARE - DO NOT USE THIS VENDOR!!
7 comments
Resolved
ID
Product
Ticketmagic Joe Bonamassa Concert Ticket
Cons
- Deceptive pricing
Reason of review
Pricing issue
Loss
$313
Preferred solution
Price reduction
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TicketMagic
Ugh, I wish I would have found this before. I just fell for the same thing.
Called immediately after and having no luck "all sales are final". Paid the price of another ticket in service fees - rip off!
Yes, we did use the tickets since there was no other recourse and I was afraid to post anything further until after the concert as I read about some consumers who paid and then did not receive the tickets either. I would be happy to write further about this if that will help anyone else not make the same expensive mistake that I did so please feel free to contact me through this website.
Did you end up getting into the show???
I am working on a team that is investigating the exact deceptive practices you described in this post. Would you be willing to speak to me about what happened to you?
Please let me know and I will arrange for a way for us to connect.
I can also answer any questions you may have. Thanks for sharing your experience with others.
I have had the same issue, falling for one of TicketMagic's fake sites. I've filed an FTC complaint.
Hi Navik, would you be interested in taking this conversation offline? I could certainly share information that my legal team has gathered.
Please feel free to email me at gopal.marlyn@***.com. Thanks for responding.
Here's some more background info surfacing in the media: https://www.huffingtonpost.com/entry/anatomy-of-high-tech-ticket-scams-buyer-bewarebut_us_59e7abfce4b0432b8c11ec31