I purchased tickets for a Bruno Mars concert in Denver. I currently live in Ohio. I bought my tickets through ticket.magic.com. Because I live in Ohio, I had to purchase plane tickets for myself and my husband, we also purchased a hotel. We had other expenses, all totally close to $1,000. We arrive at Denver and we find out from the front desk clerk that the concert has been cancelled. We checked our email and we had NOT received any notification from ticket magic or anyone!!! A week or so later Bruno announces he's rescheduling the concert, but no date at this time. I called for a refund and ticket magic says as long as he has a reschedule "on file" we are stuck with the tickets, even if he doesn't reschedule for years from now. They had no explanation as to why we didn't receive any notification. I DO NOT want to spend any additional funds to fly back to Denver, purchase another hotel or incur any additional fees for this concert. I think it's messed up that your money is HELD HOSTAGE and you can't get it back until the performer makes an official "cancellation" statement. There's no reschedule date, nothing. I would NOT recommend anyone use this ticketing service. Go to a reputable vendor like Ticket Master, where you have more flexibility in getting your money back when performers decide they have over extended themselves and can't perform at the one concert you spend close to $3,000 dollars to attend. DO NOT USE Ticket.Magic.com or Ticket Gallery as it's known.