Timothy O Rdv

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Verified Reviewer
| map-marker Syracuse, New York

To reactivate my account

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Im trying to reactivate my account and it says its been deactivated and Ive been waiting over seven days to have it reactivated I tried three different times and it tells me 2 to 3 days and Ive called and Im getting nowhere. Call me 315802****.
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Darrell T Rjr

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Verified Reviewer
| map-marker Southfield, Michigan

Unauthorized Review

Hello my name is Darrell F Turner

Email szrcdf@***.com

Phone 586-222-****

Im contacting you over an unauthorized review from Briana Boyer from Greeneville Tennessee.

She initially contacted me for work and gave me her phone number to discuss.

I discussed with her about over the phone that she would need to contact her local city for a possible permit for what she needed done and to call me back once she did.

She never contacted me back but instead gave me a poor review and I never done any work at all for her.

Customers should not be able to do this without any work being done or even hired.

How can I have this removed?

Thanks

Darrell F Turner

586-222-****

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User's recommendation: Be careful.

1 comment
Guest

Hope you get it removed. It sounds like maybe she was hesitant to take your advice and inquire if a permit was needed. You should do your civic duty and inform her local municipality of her reluctance and her possible plans.

Robert W Yru

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Verified Reviewer

All they do is take your money till you give up and leave

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Absolutely junk leads. Tries to force people into regional areas they don't even provide service to. Many customers never reply or call back after you receive requests and many more have no intention of hiring but even then you will not receive a refund. Thumbtack NEVER REFUNDS MONEY they just give you a credit for another junk lead. Trust me you will spend more than you ever make from this company.
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Loss:
$98
Cons:
  • Waste of money just take your cash and burn it

Preferred solution: Full refund

User's recommendation: DO NOT WASTE MONEY WITH THUMBTACK

AV V Aoy

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Verified Reviewer

Delete account and refund

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If you call any so called thumbtack phone number, it'll always say you've reached the voice mailbox of "Alicia Spence" . If I tried to delete my account over a week ago and nobody has contacted me to request my deletion. Then why the *** am I still being charged? Scam and yes you can sue for this, it's fraud.
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Loss:
$350
Cons:
  • Scammed out of 350

Preferred solution: Full refund

Rolando C Cmm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

A lot of righteous refunds get denied

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Thumbtack - A lot of righteous refunds get denied
A lot of Leads are bogus false fake potential customers never answer phone call on # given nor even Look at our messages. Its just a ghost Lead not a real person so we get charged anyways. I dont mind loosing money if I dont get picked thats fine but really upsets me when the Lead for even acknowledge our existence!
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Loss:
$93
Pros:
  • Good idea for bring locals & small biz owners together
Cons:
  • Refund policy is unethical

Preferred solution: Full refund

User's recommendation: Play at your own risk.

Sergey B Zxr

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Verified Reviewer

No communication, bad customer experience

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Called no answer for 2 weeks, my rep Michael never called back after leaving 5 VM and 10 calls, no one bother to help or communicate with contractors.
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Loss:
$600
Cons:
  • Alot

Preferred solution: Full refund

User's recommendation: do not deal with Tumbtack

Marie I Sbm

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Verified Buyer
|

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Verified Reviewer

Thumbtack Pro Professinal Scammer

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Thumbtack Pro Professinal Scammer
Updated by user Sep 10, 2023

I contacted Fairclaims.com to ask for Arbitration has my Thumbtack.com Legal agreement states is what I am agreeing is required of me. I have a written email from Fairclaims.com that their legal agreement with Thumbtack.com only allows Thumbtack.com to register a...

Original review Aug 10, 2023
\I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs.
Instead Thumbtack referred a criminal who did unaujthorfized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled Person.

He said he was Solar but also a licensed Afrizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recomended Pro I paid not expecting Thumbtack to sell my private information to a criminal,
I have been communicating in writing with Thumbtack since 6.18.2023 proof that the company is not a legal solar company or electrical company, wrfitten proof of the Thumbtack Pro utilizing the Thumbtack Platform to perform fraud on me and professional Legal Arizona Electrician who I am willing pay the Legal Electrician not me, $1,500 repairs of unauthorized electrical damages.
Thumbtack Sujpport in writing acknoledged and stated valdated my complaint as true no disagreement there. Thumbtack,com Support written statement is Thumbtack.com is a neutral party, Though they haven't provided documentation and I can't find any public infofrmation, IK was responsible for determing if a Thumbtack recomended Professional Busiess was really a Professional Business or a criminal. Thumbtack.com written statement was the criminal would give ne the $390.00 refund if I signed legal waivers provided by the criminal releasing him from any financial resposibility of his criminal damages to my property because he, the un qualified illegal electritian, had decicded that the qualified legal electrician was in error not him and Thumbtack has no control of illegal activity on Thumbtack.com Platform, I can't find and haven't been provided documentation I was responsible to monitor illegal activity on Thumbtack.conm Platform
Thumbtack.com acknowsledge and didn;t disagree illigal activity veing performed by a Thumbtack Pro on Thumbtack.com Platform.

8/10/2023Thumbtack.com iks still profiting selling tghe criminal leads for his illegal company, the criminal has my $390.00 and according to his Thumbtack.com website page not only is still fraudalent advertising but did a 20,000.00 illegal solar job for a Thumbtack,com customer who I hope doesn't have any issues because he has no construction license or construction insurance as requied by Arizona Public Law for any building modifications over $1,000.00.
Glad the criminals Thumbtack and the illegal business Mesh Bros Enterprises are still profiting where I, the Thumbtack Customer have to still have my solar equipment reviewed, my original request, but I was provided unexpected expensive financial responsibilityh of $1,500.00 to pay for illegal activity by Mesh Bros Enterprises.
I did not receive services requested and my home was damaged $2,000.00 by criminal activity because I used Thumbtack.com as opposed to other referral companies where I wasn't unknowingly put in a situation of a criminal approaching me. I, Marie Ishol. Publicly swear this is my true experience and all documentation has been submitted to Arizona Attorney Generals Office to review my claim of Thumbtack.com Fraudalant Advertising.

Thumbtack.com did not inform me prior to my legal agreement with Thumbtack.com I was giving Thumbtack,com permission to sell my private information to a known criminal. The illegal solar company did not find publicly I wanted a free estimate for possible solar equipment failure, Mesh Bros Enterprises were only aware of me because I agreed for Thumbtack to sell that private information to Thumbtack.com's Private Professional Network.Stat away
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Loss:
$2000
Cons:
  • Sold my prfivate inforfnation tgo a criminal swho robbedd me

Preferred solution: Refund and redpairs of damage b y criminal actgvity

User's recommendation: Avoid

Arian B Ddt

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Verified Reviewer
| map-marker Brooklyn, New York

Un able to work. I can not update the payment from the app

Thumbtack - Un able to work. I can not update the payment from the app
I was in a low balance I then added money into my account and still the payment is not going through The app is not working
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Madilyn Boc

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Verified Reviewer

Need to delete a review from the customer

I recently had a customer leave a one-star review out of spite I did a job for him and he like my work so he call me to do another job it was a large job he made it difficult from the beginning but I'm pretty easy to get along with so I did things differently than I normally would to make him feel comfortable he decided that he wanted to go on a vacation for 2 weeks and not tell me so after spending hours in the store getting material and trying to get a hold of him I later found out that he was in Florida and unreachable I didn't know what was going on so I pulled out the job I felt very disrespected then he came back and I could like it was my fault and I should have known that he was going on vacation he continued to want to change things and I told him I cannot do it I cannot work under them conditions I think it would be best if we part ways and he was upset because I'm the only contractor who was actually getting things done for him after him being hateful over the phone I told him to just move on that's when he left a false review I do a lot of work for you guys and I would like for this to be fixed I work too hard and don't deserve to be rated like I'm a bogus contractor 502-262-**** someone please contact me

View full review
Loss:
$2000
Pros:
  • Very easy to use and understand
Cons:
  • Hard to get a hold of someone

Preferred solution: I would like to have my false review taken off of my profile

2 comments
Nadya Jhd

This happened to me too, they said that they can’t fix it:/

Keilee Rnf

Sir my order missing

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Robert B Obv

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Verified Reviewer

Unauthorized debits causing overdraft

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The customer service representative was kind and informative. But losing me as a customer because the refund team will not refund 22$ is unbelievably stupid.
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Loss:
$22
Cons:
  • Poorly structured company

Preferred solution: Full refund

User's recommendation: Will not recommend to future customers or clients.

Sergey B Zxr

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Verified Reviewer

I am a contractor I'm trying to speak to anybody. I need some help.

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Sign up for Thumbtack three weeks ago I received 10 leads only two of them were credited more than 50% is the fake leads no response from customers. No phone numbers been trying to reach Mike Harris my representative from my account over the last VX no Kolbeck not recommended to anybody.
View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Stay away

Teresa H Iax

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Verified Buyer
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Verified Reviewer

Refund

Thumbtack - Refund
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Thumbtack - Refund - Image 3
The phone did not even ring. I need my refund from.Lynn Murh Pree for 109.00 They telling me to pay that, but she canceled on me, so take that off so I can be able to look up more cleaning Is asked me to pay that 109 when she cancel so Im not paying that so yall need to fix that. Thank you. You can reach me at Handyblessins@***.com
View full review
Loss:
$92

Preferred solution: Full refund

Arturo I Gvj

I need to reactivate my account

Was kick off thumbtack now i can reach no one and every time I call i get sent to to text messages and can get not solve please do better service thumbtack ya'll are going down the drain
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Preferred solution: Reactivate account

Benjamin S Igs

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Verified Reviewer

Can not text, email or talk to a representative about reactivating my account

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I get absolutely 0 response from thumbtack. Ive tried almost every available avenue and can not get a response.
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Preferred solution: A response

Adonnis Htz

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Verified Reviewer
| map-marker Little Ferry, New Jersey

Wrongly Charged

I got charged for services I did not request I was out the country. Very impossible to get in touch with them. Very disappointed in them and how dare they charge me for something I did not request 5 times. This is a complete scam, this should be taken up with legal matters. There is no life person to talk to. Don't want to se their services anymore, lost a loyal customer but this problem will be escalated further. Do
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User's recommendation: Be Careful