Thumbtack San Francisco, CaliforniaComplaints and Reviews

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2.1 Based on 740 reviews
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  • Customers like
    • Concept 30
    • Idea 16
    • Customer service 15
  • Customers don't like
    • Waste of time 36
    • No accountability 34
    • No results 34

I spent $30.00 dollars on app credits. I submitted as many quotes as possible, well within the budgetary constraints of the job requests. I received zero jobs. Now i keep getting all these requests that I would need purchase more credits to quot on. You know $30.00 is a lot to spend on nothing. Though I'm sure that this is credibly, I'm suspect that this is just a great way to make money selling credits. I would love to here testaments as to... Read more

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We have a very successful professional band and have performed at hundreds of major concerts and thousands of smaller events. We are all college-educated musicians with extensive resumes who have performed with national acts. We have received rave reviews from many media sources as well as major Fortune 500 companies. Thumbtack is the biggest ripoff we have ever seen regarding booking events. Unlike other booking services where we have gotten... Read more

Was this review helpful? 2 0

I bid on two jobs with phone requests after bidding. I did not receive a phone number. Quotes seem to be generated by a computer robot. Customes requests don't always seem accurate and credits they charge are based on customers many times vague information. Is there anyone at this company that can talk live? Found that company is located in San Francisco Ca, so, rent and wages are high, in turn they try to change as many credits as they can get... Read more

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Thumbtack should be sued. There is no doubt 100% FOR SURE- we as clients of Thumbtack are paying to quote fake jobs. Their are many people and even the competition posting non existing jobs to waste your money and line the pockets of the CEO's and investors of Thumbtack. That's not hard earned money, entrepreneurial money or good capitalism, it's criminal & theft. -The above statement is sums up my complaint but this site says I need to use up... Read more

Was this review helpful? 8 0

Thumbtack is useless. You can buy a lead which never turns into a commitment. No one will ever respond from the leads. I doubt the clients are vetted in anyway, thus you spend money on a sure loss!! It would not surprise me if Thumbtack comes under a federal investigation for it's practices one day. I have even severely under bidden jobs to see what would happen. Know what happened? I lost the money I paid for the lead. If you want to waste your... Read more

Was this review helpful? 4 0

Have spent a lot of money over the years for Thumbtack leads. They have a flawed review policy. Basically, someone that hasn't even hired you can mark you as hired. Then they are allowed to leave a permanent negative review of your service, even though they never used your service. Customer service will not allow a review of Thumbtack service itself to be reviewed,,,,imagine that. Save your money! They will take your money with no problem... Read more

Was this review helpful? 3 0

Hello all, I am a Licensed Contractor that started using Thumbtack a couple of years ago and I have had fairly good success with them and have even been told that I have a top rating with them, all good stuff right? Well for sometime I have been sending the good people at Thumbtack my reviews and suggestions for my field which is Residential Door Installations after all I've been doing this for a while, have never been sued or even had a... Read more

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I contracted with a company called America's Choice Construction through Thumbtack's website. The CEO of the company had previously spent 10 years in jail for fraud. When I contracted with him, through Thumbtack on July 5th, he took $3340.00 and never preformed the work. I believe Thumbtack is negligent for allowing this company on their site. They never preformed a background check on him. They also had advertised a protection policy that would... Read more

Was this review helpful? 0 4

Thumbtack 1M Guarantee is just a scam. We hired a pro and we have so many problems with the guy. He didn't complete job correctly, breaking building code and poor workmanship, and constantly asked for more money and additional payment for work that completed. When we filed dispute with Thumbtack, they basically just want you to do online chatting with Pro. Pro dispute about poor workmanship and would fix problems if we pay more. Thumbtack... Read more

Was this review helpful? 0 0

I tried to hire a handyman with supposed electrical experience to install an over the stove motor in and exhaust fan. After the handyman said he would do this job, he asked for my address, then said he is unable to do the job. Why do I feel like I was being scammed? To creepy for my liking. This fellow--Matthew--responded to my ad at 10pm at night. Thumbtacks reasoning? There are many people competing for the same or similar jobs and he didn't... Read more

Was this review helpful? 2 0

I hired a service provider through Thumbtack for a fixed price project. The provider did not deliver the project and stalled refunding the advance amount paid for the project. I contacted Thumbtack support and provided the scope of work and email communication with the service provider. Thumbtack support told me that they do not take responsibility for work not getting completed and that I should have had a contract with the service provider. I... Read more

Was this review helpful? 6 0

I have tried thumbtack for a few months and bought a package of $85 ($1.50 per credit) credits. After bidding to several requests I have got 0 replies. Unfortunately I have just found out that Thumbtack allow any person send inquires by using only an email and a name. Thus Thumbtack doesn't ask enough information to verify people. For example a compulsory phone number and address. Each request will generate an inquiry that other 5 professionals... Read more

Was this review helpful? 6 1

all the complaints here are great... Less competitors for me. I've been on thumbtack for years and have gotten hired many times. It's good if you're smart and pay attention. Just like anything in life there is no free lunch. You got to earn it. If you complain you have t gotten work through thumbtack you should probably try harder. I bet it's you, not this website. Nothing is going to be a magical supply of free clients that does t also require... Read more

Was this review helpful? 4 8
  • From mobile
  • Feb 25, 2015
  • #600450

I hired a housecleaner by the name of Hilda Martinez. She was very sloppy. Came only three times and then stopped showing up without any notice.

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I have been using Thumbtack for roughly 3-4 months, and have always found its lack of client details annoying (would get emails saying "so-and-so" wants an illustration, what kind? "no idea", budget? "no idea". So I already knew I'm working with a site that doesn't screen or verify the professionalism of their clients. To recoup the losses of paying for credits to make a quote on a few gigs, I accepted the offer of "Olivia W." to make a few... Read more

Was this review helpful? 14 1
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