Thumbtack Los Angeles, CaliforniaComplaints and Reviews

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2.1 Based on 737 reviews
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  • Customers like
    • Concept 27
    • Ease of use 14
    • Idea 14
  • Customers don't like
    • Waste of time 39
    • No accountability 37
    • No results 35
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I feel like I just wasted $50. There are several leads but nothing amounts to anything. Out of the several that I responded to, I got two people that responded and nothing from those. I began to wonder if it was a scam. After reading these reviews, I feel like my suspicions are confirmed that it really is just a scam.... That really sucks, because I thought it would be a very useful app. I had several clients place reviews on the app and all my... Read more

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If you have complaints against Thumbtack please contact the Los Angeles City Attorney's Office at Please send detailed consumer complaints regarding Thumbtack. Please contact Thumbtack at (800) 948-2034 or (866) 501-5809 and file an actual complaint with them over the phone or in writing and mail it to them via certified mail. If there are enough people complaining to the City Attorney, Thumbtack, and the Department... Read more

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Used Chef Doug Watson twice. The first time he was great. So we hired him again. Second time:overpromised and undelivered. Spent the entire evening telling him what had to be done. Didi not order enough food. Had to run out at the last minute and my more. Even with extra they help did not clean up well. Thumbtack said they would have their Integrity Manager ? follow up with me. I have yet to hear from him/her. * * * Used Thumbtack for... Read more

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  • From mobile
  • Sep 01, 2016
  • #911408

*** Thimbtack, there a rip off. I spent 40 bucks just to send my quote out to 5 people. Didn't get 1 call back. There a rip off, save your money, and if you do pay and get scammed, make sure you write a bad review so these douchebags go out of business. If I ever seen the owner in person I would kick him in the nuts until he gives my money back

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  • From mobile
  • Aug 14, 2016
  • #900445

This is the worst customer service and never use it again.

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Thumbtack allows their customers (or your competitors, they don't know and don't care) to look at up to 5 bids from people who do what you do within your area. My experience is that the first 2 or 3 businesses that signed on with Thumbtack to do that work will get any or all work that clients bid for. According to their report, 15 people in my area are registed to do the work I do. I didn't know that before I paid for my credits. Like a lot... Read more

Was this review helpful? 1 0

Yep Thumbtack sucks. I signed up, never added a single word to my profile yet received 70+ text messages in the first 2 hours. I smelled "Nigerian CL scam" right off but decided to give it a try. In the end, a 29 year old felony trespass conviction (from my journalism days) blocked me from the site so I never got the chance to be charged to give a quote. We're I a real criminal, I might just head on over to my nearest industrial app... Read more

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  • From mobile
  • Jun 02, 2016
  • #858920

I tried this for a few month. I waisted my time an money. Never got any work from this site.

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As a cleaning company we use Thumbtack quite often and bid for leads that come in. After realizing we were getting a lot of scammers and fake leads that we are Paying for. We got in touch with Thumbtack and they say they do their best to remove any fake ones and refund... I haven't seen that done lately and I know for a Fact a few of the ones I received were fake scammers trying to tell us to take out more and give them cash during the cleaning.... Read more

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I have 10 years in my field and a masters degree. I am an experienced designer and after venturing out on my own, I thought Thumbtack might be a good way to begin building a client base. I have spent oodles of money so I can submit quotes on jobs. The problem is I would estimate 7/10 jobs are completely fake. 7 out of 10 is created and submitted by a Thumbtack bot (computer) or employee. 1 out of 10 is submitted by someone who is in the field... Read more

Was this review helpful? 5 1

I had a very poor experience with Kip Riggins of Academic Success. Id like to speak to someone in regards to this. She has a very impressive resume and says she doesnt remember half of it. Thats fine i just need learn the basics. I had to reschedule twice, the second time is for a drs appointment. Her responce is "two strikes and youre out." Shes not flexible and then she writes a message to me saying "other people have been warned about me".... Read more

Was this review helpful? 1 1

In Los Angeles, Thumbtack is only for Piranhas. The 5 Bid Quote system is a joke. If I spend more than 10 seconds typing in a fee quote and NO description, I lose the chance to bid because 5 other sharks have thrown in any fee they come up with within seconds and that's the end of that. It's incredible. I can't imagine customers are getting any kind of quality or experience for their jobs. There were only two times my bid made it in time - it... Read more

Was this review helpful? 3 0

I attempted to use this site to obtain a caterer for our wedding. The guy whos name I will not mention called us back 3 weeks later and we never heard from him again after placing several calls. Needless to say, we ended up going out on our own finding someone and our wedding was beautiful!!! I thought we would give this site another try being that we were now looking for a someone to prepare taxes. Well, once again, this site/company failed to... Read more

Was this review helpful? 0 0
  • From mobile
  • Feb 16, 2016
  • #790941

Waste of money overpriced advertisement dont waste your time you need to spend 100s to get results better off making your own website and advertise with google you will spend about the same $$ but get more result that is what i ended up doing

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Don't waste your time or money on these so called potential clients unless you are willing to for for almost nothing. People that go to ThumbJACK are broke *** losers and Thumbtack doesn't even make a client give a number. There is no accountability, low quality, poor customer service, high fees and a total scam and rip off! I suggest trying any other service besides this one. I should have known better in the first place. I mean you... Read more

Was this review helpful? 5 1
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