Thrifty White Pharmacy

When it comes to their errors the pharmacists and manager apparently believe that offense is the best defense.

I was given only 30 pills (half the number I needed for the month) and upon third contact with them the pharmacist Allie claimed it was all my fault for not calling back soon enough on third contact (there was only a third contact because I had offered to go home and search again). How could calling back faster have solved the problem?

She claims she could have done an inventory check. When I pointed out she still could she came back and said their inventory matched their records, that I received 60 pills. That's not possible unless someone changed the inventory to compensate for their error. She claimed that their system does not show which pharmacist filled the order.

Manager Taviah admitted that is not true, but didn't seem to have any concern that Allie told me that. Taviah claims she doesn't know what Allie told me yes she does because I told her. Allie claimed if I called back earlier they could have run the insurance again to see if it would give me extra pills no they already did that, and insurance won't give you extra pills. Allie claimed they will never give someone extra pills to make up for an error, but Taviah admitted that was also untrue.

Taviah just says I don't know why [Allie] would say that, as if Allie did not say that. I don't know either. I also didn't know why I was being blamed for their error.

I asked simply that my insurance be credited for the missing 30 pills (a non-controlled substance). They refuse.

Taviah claims any number of things could have happened to my pills after I left the store, such as someone going into them and removing some. When I responded that I live alone and no one else has any access to them at any point after I leave the store, that didn't change her opinion.

Facts don't matter.

There seems to be a culture here of thinking negatively of the customers and always trying to be right, even when they're wrong.

When I ordered refills the online system also repeatedly sent me to pick up prescriptions three days later, and when I did so I often found that if the insurance declined, for whatever reason, then I made a wasted trip. Also the online account won't tell you if any prescriptions are waiting for pick-up, or let you place older prescriptions into archives.

They also have business cards which don't indicate their last names, which is odd.

After I started with this pharmacy my doctor told me he had problems with the way they do things and that the manager refused to make any changes, so he no longer refers patients to them.