Rickie N Ggx
map-marker Jacksonville, North Carolina

Can not get money from TSP Withdrawal system

On 9 June 2022 I placed a request in the TSP withdrawal system. I have had nothing but problems and run arounds. I have been on hold as long as 8hrs in one day. I have been passed from person to person and then left sitting holding the line until they close. I have been asked the same questions over and over time and time again. When I ask to speak to a supervisor again I was left sitting on hold. I was talking to an agent in withdrawal and when ask why I was being ask the same questions over and over he hung up the phone on me. Today, I ask to speak to a supervisor, and was told it would be a two to three hour delay. I ask if I could leave a call back number and I did, but no one return my request. I was inform to call back at 07: a.m. on tomorrow and I could speak to the supervisor. I understand this is a new system, but to me the employees have no knowledge of how to us it.
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