Three Nails
Three Nails Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Three Nails has a 2.5 star rating based on 2 customer reviews with consumers mostly dissatisfied. Rating split about 50/50. Pros note merchandise quality; cons focus on lack of customer service, high price level, and problems with returns, refunds, exchanges and discounts.
Key Takeaways for Future Customers
- Read Three Nails reviews and sizing notes before ordering to avoid fit issues.
- Expect limited refund options and potential store credit policies.
- Prepare for slow or absent customer service response on returns.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds not issued and delayed credits.
- Poor customer service access and third-party support complicating returns.
- High price level with disappointing exchange and cancellation policies.
Positive Feedback
Customers like the merchandise style and product selection.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Three Nails has a 2.5 star rating based on 2 customer reviews with consumers mostly dissatisfied. Rating split about 50/50. Pros note merchandise quality; cons focus on lack of customer service, high price level, and problems with returns, refunds, exchanges and discounts.
Key Takeaways for Future Customers
- Read Three Nails reviews and sizing notes before ordering to avoid fit issues.
- Expect limited refund options and potential store credit policies.
- Prepare for slow or absent customer service response on returns.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds not issued and delayed credits.
- Poor customer service access and third-party support complicating returns.
- High price level with disappointing exchange and cancellation policies.
Positive Feedback
Customers like the merchandise style and product selection.
Wausau, Wisconsin
I do not want an in store credit, I want my returns to be money back on my debit card i paid with. Contacted customer service, nobody has answered with a reply
- - Spent nearly $500 on a new Christmas order; sizes inconsistent.
- - Some items oversized; returns only store credit or reorder; no phone support.
I ordered almost 500$ of merchandise for my family for Christmas. We had never ordered from this site, sizes never run the same from company to company.
Some shorts and 2 sweatshirts are completely oversized and big on us. I was not aware that there were no money back returns with the company. It now says either a credit with this company or reordering merchandise is the only option. Very disappointing to spend that much money, and have bad return options and customer service.
No phone number to speak with a representative from the company. Will not order anymore
User's recommendation: Be careful, don't order unless you know their sizing.
Have not received my refund from your company, it’s been 3 weeks
Just wounding if I order again if this how it will be, if I have to return . Returned item the next day and I have been waiting for a credit on my card for 3 weeks for a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery unsatisfied with the customer service help provided
- - Customer service is poor and appears outsourced.
- - Order #245048 (Dec 6, 2024) shows Unfulfilled and not returnable.
I love this website, and I really love the items sold. My issue is with the lack of customer service provided by Three Nails.
I feel like if they tried as hard to make sure their customers are satisfied as they give their customers the run around, then they would have the most elite customer service department in the world! I tried to chat with an online representative and came to find out it's not even a Three Nails representative. It was some kind of outside customer service company. And when they finally offered me the option to speak with someone from Three Nails, that's when they prompted me to enter my credit/debit card information!
Yes, apparently, they expect us to 'only pay $1' before we can speak to someone in customer service. All I need to do is exchange a gift that I purchased for my daughter-in-law for Christmas. And when I entered my email address and my order number in the proper places, this is what it said:
Order Details: #245048
Order Date: Dec 6, 2024
Order status: Unfulfilled
None of your items are available for return.
I'm not sure why it is saying that my order status is unfulfilled because I received my order over a week ago. Can someone please get back with me as soon as possible and let me know how I'm supposed to handle this issue?
I truly hope that something is done about this customer service problem (or the lack of customer service is more like it). Please email me at zachenry2005@***.com.
Sincerely,
- I love their merchandise
- Lack of customer service
Preferred solution: I would just like to exchange my purchase for a different size.
User's recommendation: If you decide to order something from this company cross your fingers and pray that you get everything that you order, delivered to you properly and that you don't have to return or exchange anything or just need to talk to someone in customer service. Because I'm not sure that's possible.
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