Assembly Line Business, A Joke, Not Professional, Owner doesn't care about customer issues.

Too bad Zero * not available. After allowing this business to get my hair color right after 4 tries, I finally spoke with one of the owners, Lester Crowell and the customer service manager, Christina Herrera, whom I dealt with on many occasions, today via speaker phone. The owner informed me that I'm not allowed back to the salon, they will NOT do my hair again and I will not get a refund as I only want free work? How does blonde partial highlights become overall red hair??? More of this review to come...Owner sides with his office manager, Christina and doesn't care to work with customers experiencing and issue. They see thousands of people a week and don't need my business. Assembly line service and so unprofessional. Had to call numerous times to have owner call me back. He did on speaker phone with his (hide behind) assistant, Christina, to tell me all I want is "free" work.... Hahahaha. They make you fill out tons of paperwork before you are seen in an effort to lock you into a contract and trick you into agreeing to no refund. However, the contract was voided when I did not receive the service that was agreed to. I even sent a picture of my hair showing on the last attempt that they were an inch away from my scalp when they did the "4th attempt" to repair their mistakes. Owner said he stood behind what they did. Sad that he doesn't care about their image. Filed a case with Better Business Bureau as that is the "paperwork and Christina's" recommendation.
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Reason of review:
Bad quality
Viviane Ooz
map-marker Marietta, Georgia

Coloring Experts huh!

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Three 13 Salon - Coloring Experts huh!
Updated by user May 14, 2015

I took my daughter today 05/14/2015 to Hair Creations with Jake at 5217 Buford Hwy and he did make a miracle. He did an Ombre on my daughter's shoulder length hair and also polish the cut.

Amazing job! (AND NO BLEACH NECESSARY) I have to mention that Genevieve (from 3-13) received a text, while taking care of my daughter, that her mother just went into the emergency room, and she did her best to keep her calm and finish the haircut, with only 2 years experienced, she behaved more professional than the "13 years international experienced" Shannon and the "friend of employees Manager" Mandy.

Original review May 12, 2015
The only reason i have a one star is because Genevieve helped my daughter with a haircut that saved some of her hair. We got in around 2:15pm just to make an appointment but the desk told us she will look for someone and she did. Someone who can do a haircut and Ombre on a waist long hair on a walk-in really surprised me and we took it. A supposedly "13 year experienced" Shannon started the coloring process. At 6:14pm my daughter called me and told me to go inside because they had messed up her hair. I went in and touch her hair and it stayed in my fingers. From the middle of her back to her waist, all the hair was like white thin noodles that will come off, if like it has melted. I had to wait a couple of minutes to digest this horror and then Shannon came to explain to me that it was our fault because my daughter had some chemical on her hair. It was the first time my daughter was going to color her hair or do anything on her hair, i told her, so then she said it could be well water, i told her our water is not well water and then I told her I was amazed at her dishonesty, that i would understand if she tells me she made a mistake and apologize, but she insisted in blaming something that was not there, I ask her to leave, because now the hair dresser was about to perform some type of miracle to try to fix what was left (thank God it was not a full head coloring), and Shannon answered: "i can ask the manager to come if you want to", that offer told me that she was friends with the manager and guess what, i was not wrong. The Manager came and told me the same story, about chemicals, about water and her international experience and offered me a 30% discount on the melting job and a free hair cut and finish. WHAT? shouldn't it be the other way, i pay for the work Genevieve is doing because she is really having a hard time trying to cut my daughter's hair and i am not paying for a coloring that does not exist. So she said she will talk to the Operations Manager. She came back saying i do not have to pay anything and that they will give my daughter a complimentary treatment to make sure her hair goes back to health (can i trust them after they denied something went really wrong and try to blame the hair? NO) What really touched my nerve is the lying, the not accepting their fault, and trying to blame the hair. The sarcasm of "you can see the manager" knowing she was her friend, is that what managers are today, friends of the employees? And it is not over yet, i go to check-out, and Mandy asked if i want to pay for the haircut and i said yes, but i decided to pay in cash and she was avoiding to give me my receipt, so I had to ask for it. What is wrong with these people? My daughter's head is still hurting a little in the back, like if she received a burn, because the chemical (bleach) fumes went all the way up, but "Mrs. International 13 years experience" did nothing to help my daughter until my daughter said it feels like burning and there was even smoke coming out. My daughter feels Shannon did this in purpose because she said she was not a bit surprised or moved at all about what happened, like if she was expecting those results. And then try to charge us for messing up big time, wow, what a hard face.
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  • Genevieve
  • Lack of integrity
  • Manager friends with employees
  • Long faces
Reason of review:
Lack of Integrity

Preferred solution: Get payment for all the hair my daughter lost.


I know someone who ended up in the hospital for weeks with a bacterial infection (staph) from getting her eyebrows waxed at Three-Thirteen. Apparently, they don't change their wax as often as they should. Very unsanitary!

Viviane Ooz
reply icon Replying to comment of Guest-983620

Wow, that is totally disgusting, they have too much money now, i guess they do not care anymore.

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