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Poor customer service

Threat Response Solutions - Poor customer service
Original review updated by user Feb 10, 2023
I've received a free knife from them along with an order several years ago. The knife was a decent product called STRIKER, which I love. The handle separated, and I asked if it could be repaired. The answer was an emphatic no with a invitation to purchase another. They do not stand behind their products.

User's recommendation: Be careful.

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#4359972 Review #4359972 is a subjective opinion of poster.
  • Quality product
  • Extremely poor customer service
Preferred solution
New Reviewer


Update by user Nov 04, 2019

I only received the box of three...but charged for four

Original review posted by user Nov 04, 2019
I ordered from TRS the Pyro Arc Lighter and after ordering one for $14.95, the offer to just order 3 came up for $39. So that is what I changed my order. When the product was delivered and I checked my credit card, there were two charges..... 10/28/19FIGHT FAST TRS - $39.00 10/28/19FIGHT FAST TRS - $14.95 Please refund my $14.95. Thank you.
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#1699596 Review #1699596 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Full refund

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