Anonymous
map-marker Pasco, Washington

TRS is Hypocritical

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For several orders they would provide a receipt for the product ordered but never would they provide a tracking number. So I would write them requesting the tracking number.

They responded appropriately up until the latest order in which they refuse to provide a tracking number. Their response was a polite way of saying, "While we are a company who prides ourselves in providing fighting and killing techniques and options, we are hypocritical enough and too lazy and unprofessional we won't help our customers to evade porch pirates by sending them links. They simply refused to provide a tracking number and were so cowardly they wouldn't respond to any further queries.

I would never recommend doing business with any company that has any part of it which is hypocritical and so unprofessional. FLEE TRS and Fight Fast.

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User's recommendation: FLEE from TRS - DO NOT ORDER FROM THEM

Douglas C Ovw

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Verified Reviewer

Poor customer service

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Threat Response Solutions - Poor customer service
Original review Feb 10, 2023
I've received a free knife from them along with an order several years ago. The knife was a decent product called STRIKER, which I love. The handle separated, and I asked if it could be repaired. The answer was an emphatic no with a invitation to purchase another. They do not stand behind their products.
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Pros:
  • Quality product
Cons:
  • Extremely poor customer service

Preferred solution: Apology

User's recommendation: Be careful.

Susan M Zie

Overcharges

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Updated by user Nov 04, 2019

I only received the box of three...but charged for four

Original review Nov 04, 2019
I ordered from TRS the Pyro Arc Lighter and after ordering one for $14.95, the offer to just order 3 came up for $39. So that is what I changed my order. When the product was delivered and I checked my credit card, there were two charges..... 10/28/19FIGHT FAST TRS - $39.00 10/28/19FIGHT FAST TRS - $14.95 Please refund my $14.95. Thank you.
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Loss:
$15
Reason of review:
Order processing issue

Preferred solution: Full refund

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