Thorntons
Thorntons Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thorntons has a 1.3 star rating from 2 reviews, with consumers mostly dissatisfied and service issues driving negative sentiment.
Key Takeaways for Future Customers
- Check recent Thorntons reviews before ordering and expect potential delivery delays and limited customer service responsiveness.
- Be cautious about billing and refunds; follow up promptly if charged twice or needing a refund.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor communication and unreachable support channels during busy periods.
- Delivery failures and order tracking inconsistencies have left customers without products.
Positive Feedback
Products are generally reported as good quality and price level is described as medium despite service and cancellation issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thorntons has a 1.3 star rating from 2 reviews, with consumers mostly dissatisfied and service issues driving negative sentiment.
Key Takeaways for Future Customers
- Check recent Thorntons reviews before ordering and expect potential delivery delays and limited customer service responsiveness.
- Be cautious about billing and refunds; follow up promptly if charged twice or needing a refund.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor communication and unreachable support channels during busy periods.
- Delivery failures and order tracking inconsistencies have left customers without products.
Positive Feedback
Products are generally reported as good quality and price level is described as medium despite service and cancellation issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing Easter Eggs
- - Two personalised Easter Egg orders were placed on 3 April and neither has arrived, with Thorntons failing to respond.
On 3rd April, I placed 2 orders for personalised Easter Eggs and received confirmation emails.
order numbers 000342**** and 000341****
Neither order has arrived, and despite trying numerous times to get through on the phone, by your on-line message service and email direct, we have had no response and the eggs have not been delivered. For one of the orders, I received an email yesterday to say the order had been dispatched through Evri, but today , according to the Evri tracking website, the order is still not with them.
With regard to the other order placed within an hour of the first one , we have heard nothing.
I realise that this is a busy time, but if you know that you are too busy to deliver Easter Eggs in time for Easter, then stop taking orders !!!
...or make it clear on your website that they will not be delivered in time!
...and to close all telephone lines for a system upgrade at what obviously is one of the busiest times of the year is ludicrous .It is now the wednesday after Easter and my grand children have not received their eggs, and we are unable to make contact with Thorntons to ascertain what is happening. Very poor service...not dealing with customers when it is obvious that you have issues.
- Usually good quality product
- But more importantly poor communication
- Lack of delivery
Preferred solution: eventual delivery, but partial refund. Also apology and justification for actions.
Wayne, Indiana
Double charged for gas
- - Charged twice for gas at Thorntons #142 in Indianapolis.
- - Told to contact Corporate for refund.
- - Email to request refund failed; address invalid.
Was charged twice for gas and then was told I would have to contact Corporate to get a refund. Indianapolis, IN, W.
Washinton St. station.
Tried to send e-mail but it continually circled back to "send e-mail, but address never would work.
Thorntons #142
Preferred solution: Full refund
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