THORNTON CHEVROLET
THORNTON CHEVROLET Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
THORNTON CHEVROLET has a 2.2 star rating from 1 review. Consumers are mostly dissatisfied, noting strong location and product diversity but poor customer service, website issues, and high price levels.
Key Takeaways for Future Customers
- Read THORNTON CHEVROLET reviews for context on service experiences.
- Expect good location and a diverse product selection.
- Prepare for potential out-of-pocket repair charges and limited refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service responsiveness and refund denials.
- Charges for software updates and repairs even when they affect safety features.
- Website problems and a perceived high price level.
Positive Feedback
Reviewers value the dealership location and the range of products and services offered.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
THORNTON CHEVROLET has a 2.2 star rating from 1 review. Consumers are mostly dissatisfied, noting strong location and product diversity but poor customer service, website issues, and high price levels.
Key Takeaways for Future Customers
- Read THORNTON CHEVROLET reviews for context on service experiences.
- Expect good location and a diverse product selection.
- Prepare for potential out-of-pocket repair charges and limited refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service responsiveness and refund denials.
- Charges for software updates and repairs even when they affect safety features.
- Website problems and a perceived high price level.
Positive Feedback
Reviewers value the dealership location and the range of products and services offered.
Turn one complaint into a collective action
Soft ware issues in truck
- - Silverado audio issues; dealer said a $105 software update was needed.
- - Radio silent, no turn signals or seatbelt ding; no refund due to warranty.
I recently had an audio issue with my Silverado. Took it to the dealer and they said it needed a software update and it would cost me 105.00 to get it and install it.
In my opinion they should have done it for nothing considering you could not hear the tun signals blink and the seatbelt dinger didn't work plus no sound from radio, even thugh it was on. In my opinion it was a safety issue just for the seatbelt warning and the turning signal indicator. I called GM customer service and they said because it was out of warranty it was out of my pocket, that it was not poor workmanship. If it the workmanship was good this would have never happened.
So I told them the next time I'm going with Toyota. They then put me on hold came back after a few moments and said NO REFUND and they were sorry for the inconvieniense the issue caused me.
Their customer service sucks, I don't even think it's in this country, the lady sounded like she was from overseas. GM get real you don't have the most dependable trucks.
- Customer service
- Poor quality and ignore complaints
Preferred solution: Full refund
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