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I bought a new 2017 Keystone Montana High Country in Oct 2016. I traded a 2005 Montana 5th wheel, which was a good camper, well made and a very comfortable camper. But, my wife, 3 pets and I were going to be living in it for a while, so I decided to buy a bigger one to better accommodate us. Since I had had good luck with the first Montana, I did not even consider looking at other brands. I bought a new one at Camping World. 4-5 weeks later,...
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1.0
I didn't like
  • Product quality
  • Poor customer service
#998700
Purchased a Thor ACE 4/2013. Of course no longer under warranty but have some serious issues that will cost a lot to fix: (1) Driver/passenged seats not adjustable. Feet hang down. (2) Supports for side mirrors are badly corroded. And, worst of all, all seats are wearing and developing worn spots. All of this is in a less than 4 year old RV. I have already had to replace the lining in my front drapes.
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I didn't like
  • Quality
#987328
On 10/28/16 bought 2017 Thor Outlaw RE. It had a master bedroom and a back patio that we used as a way to get our dog in and out. The control board for heater in the front part of the bus never worked. The roller shade over the window by the kitchen sink unrolled completely. Thor decided to wait til 12/23 to ship both parts, while we pay $77/night for a room. I asked customer support if he ever googled Thor. ALL kinds of problems. He wasn't...
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Jjohn4698

Jjohn4698 thor has the worst customer service. we bought a new thor motorhome in sept 2016 spent one night in it. had to take it to the shop in sept 2016 have been waiting for parts si...

Anonymous

Anonymous The only item repaired so far is heater, thank goodness since it has reached 17 degrees here. Did I mention the dining room table fell off into my lap ?!? And another window s...

2.8
I liked
  • Size-storage
  • Layout of the rig
  • Rv lifestyle and the floorplan
I didn't like
  • Extremely poor workmanship
  • I did not like thor quality or customer service
#972747

Short Review for January 28, 2017, pc_bad_quality

#999103
1.9
Wall-to-wall leaks during rainstorm. Water streaming throughout interior of my 12 month old rig. Of corse not covered by warranty. Tons of other quality contro-type problems. Wont buy thor in future.
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Thor Industries Rv Repair Review

#988920
2.0
Unit in shop for four months. Driveline vibration Thor Axis 24.1. Unit was modified by Mor-ride. Waiting for Thor to handle this situation.
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2016 Thor Motor Coach Vegas Ruv Rv Review

#983916
1.0
2016 Thor Vegas RUV. Build quality is horrible. Window noise, bed rattle, water replaced, washer pump replaced, rear camera replace, shower drain, outside shower hose, rear bed, what rear bed. So sorry we traded a prefectly good Dutchman for this fix or repair junk
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2016 Thor Motor Coach Vegas Rv Review

#946306
3.3
We've had our 2016 Thor Vegas for one year and its been in the shop 6 times for warranty issued. Poor quality craftsmanship.
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I was going to purchases a 2015 chateau from camping world and before signing, we were told be the General Manager that we lied about our trade-in and they were adding $6000.00 to the price of the Chateau. We laughed and walked out. We went to another Camping World and purchased 2016 Thor Chateau 31W. Well we have had it out on short weekends and at least 3 times a week I check out the coach. When I was camping both time I tried to Flush my...
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Anonymous

Anonymous get rid of it our super c has been broke 2 solid years ...... only the microwave and ice maker have been a constant just cancelled 10 reservations for 2017.... can;t trust...

2.9
I liked
  • I have none
#971877
Purchased from LazyDays-Tampa. There service department still has ordered no parts for over 20 problems in five months. Been there 3 times. Leveler never worked, pocket doors just fell down, linoleum floor coming up, windows falling out, shower leaks, front fuel tank does not fill, 1'' gap in entrance door, batteries dead, storage compartments leak and do not lock, overhead bed sleeper cracking, slider leaks water, a/c do not cool enough to stay...
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Anonymous

Jason Bought a 2017 Thor Miramar 34.3 in June. Sold without the 3Trax superslide system in brochure. We found that it had the antiquated 2 track Schwintek system (after we biought...

Anonymous

Anonymous no one will touch you in indianan...... the whole factory is employing the community and there are 20,000+ jobs... we have been told to contact the attorney general so i woul...

1.6
I liked
  • Color of rv
I didn't like
  • Workmanship - not ready to be sold
#963758
we excitedly purchased our first new motor home from sky river in Pismo Beach California in Nov 2015, our first year experience was taking trips not for recreation but rather trips to document numerous repair issues that kept cropping up. every trip showed new problems to deal with, our life has revolved around making appointments to take this piece of junk in and time to go pick it up with a couple of issues still not repaired more than a...
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1.0
I didn't like
  • I did not like thor quality or customer service
#959100
I see a lot of coaches with the same problems we have a 04 Mandalay that the problem started 3 years after we bought it, it was the print, or the clear coat, its the fiberglass that's checking. I spoke to Mandalay years ago about what they would do about it, and they told me that it was the painters problem, so I tried to get an hold of the printer....and they had gone out of business. Now when I want to trade it in for something else the first...
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I am new to the RV world. My husband and I excitedly purchased our first RV July 2016. We purchased a 2016 Freedom Elite. We'd taken two trips with no issues in July & August 2016, but Oct when my husband wanted to go tailgating he encountered water leaking in on him in the drivers seat . Camping World Jacksonville, Fl. stated we will fix the issue sealants for leaks(Work order#1). We thought all was good, end of Oct we taken a weekend trip...
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Anonymous

Ann Hi. Can you tell how you are fairing now? My parents are considering this model from this dealer. Can you provide some info please. Thank you so much

We have a sunset trail 33rl bought new in 2015,we have had small problems all the time we've had it first a fuse kept blowing and the tv wouldn't work,now the axel is crooked and the tires are all worn.We used it this week and the handle fell off the bathroom door.We have had a problem every time we use it.It has a moldy smell all the time.You can see staples in the dealing.It is falling apart in front of our eyes.The dealer is not a freak...
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You hit the nail on the head: "RV Industry" They are ripping people off now that gas prices are low and they are selling tons of these pieces of garbage. Quality control and warranty work goes out the window. They are not interested in quality, only selling as many units at the highest price possible. I know that many companies share the same manufacturing location with unskilled workers. I am sorry you are going through this; however,...
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I didn't like
  • Product quality
  • Poor customer service
#948483