Thor Industries
Thor Industries Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thor Industries has 1.7 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout of the rig, Rv lifestyle and the floorplan, Ford e450 chassis is well made.
Cons: Customer service, Product quality, Company response to problems.Recent recommendations regarding this business are as follows: "Caution", "RUN HARD AND FAST !", "Make sure you look at everything before you make your purchase. This goes for ALL RV manufacturers", "I would not recommend KZ to anyone. In fact I am considering trading in my RV", "Stay away from Thor and Camping World".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thor Industries has 1.7 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout of the rig, Rv lifestyle and the floorplan, Ford e450 chassis is well made.
Cons: Customer service, Product quality, Company response to problems.Recent recommendations regarding this business are as follows: "Caution", "RUN HARD AND FAST !", "Make sure you look at everything before you make your purchase. This goes for ALL RV manufacturers", "I would not recommend KZ to anyone. In fact I am considering trading in my RV", "Stay away from Thor and Camping World".
Most users want Thor Industries to offer a solution to their issues.
Review authors value the most Style and Design. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Product or Service Quality. The price level of this organization is high according to consumer reviews.
Media from reviews
Looking for dealer that displays the range top near Roseville CA
Preferred solution: Location of dealer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service after purchase
Due to how Thor deals with their customers and warranty items, I am not interested in owning this RV any longer. Since delivery of the new 2023 $480,000.00 unit in April 2023, we have had numerous items that were caused by the manufacturers negligence or failure to review and check their installed products to make sure they were operational.
This January I finally got a few of those older items finished seven months after the parts were ordered from Thor in July.
Prior to my service visit for those old repairs on January 15, 2024, I had discovered some rooftop issues that are just a matter of time before there is a major failure, this roof has seems that are moving and are telegraphing through the TPO waterproofing showing that they are not secured to anything at all, there is another area on roof that is obvious that the TPO product has become loose and un- adhered to the substrate, this roof top problem was evaluated and requested for repairs by my Dealership who sells these and recommends the repair be done and Thor has denied.
Thors written warranty on page 11 of the Warranty Guide is written about the Structural and Lamination warranty regarding: Roof and Sidewall Issues. There are exclusions but none of those apply nor were we given a reason for the denial.
To date Ron Baker at Thor has disallowed the repair on Jan 19th with no comments on why it was denied or answers to our appeals, I have been told because it is not leaking it doesn't need to be repaired.
- Great layout and asethtics
- No cutomer service
Preferred solution: Roof Top repaired
User's recommendation: Caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2022 Crossroads RV
No communication from them whatsoever!
Preferred solution: personal
Warrantyive been trying to get warranty work done on my 2022 Mercedes 2500 4x4 sprinter van for 2 years I've been trying to get work done
2015 windsport
User's recommendation: RUN HARD AND FAST !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Update of previous complaints
Company resolved the issue.
My contact at Thor was Terry Baughman who listened to my issues and through his service technician Chris, seems to made all the repairs I requested. In addition to these, they found that due to my personal failings in properly winterizing my unit, both the tankless water heater and onboard water pump were damaged.
At no cost to me, Terry was able to get both of these items repaired at no cost to me which is something they did not have to do and I am greatly appreciative of.
From my experience, Thor still has issues with quality and design which leads to poor reliability, but kudos to Terry and Chris for doing all they could to satisfy our needs and restore a bit confidence that my next venture out will not leave me stranded. Thanx again to Terry and Chris
- Great layout
- Poor quality
Preferred solution: Unit repaired
User's recommendation: Make sure you look at everything before you make your purchase. This goes for ALL RV manufacturers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moravia, New YorkGood news
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service
as of 2/13, our unit was picked up by Thor and returned to the factory for a floor replacement. While there, they have agreed to look at a few more issues We are not considering any of our issues resolved at this time We are waiting to see what our final outcome will...
This motorhome was returned to the factory after we had it for 6 months with over 20 items to be repaired. When we got it back after 3 months, they had repaired 5 or 6 items. The unit is back at Camping World for the repairs that have yet to get completed and Thor said they are not going to make the repairs. So, at this time I am waiting to see if Thor will reconsider since I have sent all the emails and documents for proof that the items I want repaired now are the same as those I wanted within the 1st 6 months of my warranty period.
I will never again make any type of purchase from Camping World or any product built by Thor.
I feel completely ripped off by both of the companies. All they had to do was make the repairs on those item they got wrong when it was built.
- Types
- And price ranges
- Wide range of rv models
- Extremely poor workmanship and even worse customer service
Preferred solution: I would like to get my unit repaired under warranty, all of it.
User's recommendation: Stay away from Thor and Camping World
Trying to get technical assistance from KZ
User's recommendation: I would not recommend KZ to anyone. In fact I am considering trading in my RV
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Asheville, North CarolinaThor RV’s are of the poorest quality, They are safety hazzards
My wife and I purchased a 2019 Thor Outlaw,
from North Trail RV Center in Fort MyersFl., on September 25, 2020.
We found out that our Thor Outlaw was manufactured in April of 2018 not in 2019, as
Thor and NTRV claimed. My research revealed that Thor and NTRV violated FTC
CFRs regarding assigning year of manufacture.
NTRV also violated FTC CFRs
regarding used RV sales. They did not affix a Buyers Guide and And Warranty information
on our RV. Thor and North Trail RV Center has falsified maintenance and Federal State
of Florida Documents. They fraudulently
misrepresented the Thor Outlaw that we purchased.
When we started our Cross Country trip in October 2020, we were inundated with serious Electrical, Plumbing, Toxic VOCs from resins
dumped in our heating system, Electrical Inverter Fire, Faulty air conditioning wiring, we had a show dog die from lack of air conditioning, due to faulty wiring by Thor.
My wife burned her foot while standing on a front floor vent.
The vents temperatures were,
192 F, 185 F by Sink and Bedroom Vent 165 F
When we did our Pre Delivery Inspection at the dealership, NTRV Center, we were not shown our Roof. When we arrived in NC I was able to look at the roof. The roof had been improperly repaired after the previous owner
did not fill all the holes he drilled in the roof to install all of his navigational, solar cells, communication systems and entertainment systems. The RV dealer, NTRV Center never
informed us of the problem with our RVs Roof.
We went and had an inspection of our roof that the dealer told us was in Pristine
condition. The required repair of the roof would cost approximately $15,000 to repair.
We never got an estimate for all the water and electrical damage caused by the leaking roof.
The dealer NTRV Center fraudulently misrepresented the condition of the RV they sold us in violation of FTC CFRs.
I have hundreds of pictures to verify what I am claiming. My pictures are the smoking gun!
How can I get these damning pictures to your legal department?
I am a Vietnam Veteran suffering from Agent Orange exposure. I have; Type II Diabetes, Skin Cancers, Neuropathy, Heart, Chronic Kidney Disease, and other, to be determined associated Agent Orange Diseases.
My wife has Type I Diabetes, two Heart Stents, and
Vision Loss.
Our monthly drug bills cost in excess of $3,500 per month our constitution pays.
We are stuck with an Thor RV that we cannot afford to fix and pay for.
Thor Industries and North Trail RV Center are;
devoid of, Honesty, Integrity, Morality, and Empathy.
When I first visited NTRV Center, the sales staff thanked me for my Vietnam Service and
looked forward to help us find the right RV for us. Thor and North Trail RV Center, showed how much they cared for a Vietnam Veteran, and a 74 and 75 year old retired couple.
- Extremely poor workmanship
- Product quality
- Quality of product
Preferred solution: Let the company propose a solution
User's recommendation: Thor and North Trail RV Center, Avoid these Criminals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bow, New HampshireThank You Thor!!!
- Aggressive sales
- Warranty fulfillment
- Quality of products
- Service and support
User's recommendation: Avoid their Products!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesquite, TexasBecause they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Bought a brand new 2021 Bighorn 5th wheel from one of your approved dealerships in Mesquite Texas, this was ExploreUSA, there was issues with it right off, they took pics and I took pics. They said they would get it fixed ASAP, filed a claim on 1-12-2021 was approved on 1-13-2021, to this day nothing has been fixed.
Now come to find out the manufacturer never sealed the bedroom slide out, so it has been leaking for a year and did not know this when I bought it. Im sure ExploreUSA covered it up, so they sent a technician and there service manager out to look at the RV, the service manager said it was Heartlands fault B/C they did not seal the slide out. So the RV has been saturated with water in the bedroom every time it rains and there is now a great amount of MOLD and MUSHROOMS in the bedroom and bathroom. I bought a brand new RV and thats what I want a brand new RV, I dont want an RV that you have to tear apart and redo everything and then put it back together.
Thats not what I paid for. I want Heartland to buy the unit back or replace it with a new one.
They have a brand new 2021 just like mine on the lot of ExploreUSA, this is where I purchased mine. They said they had no problem switching it out if Heartland gave them the ok.
- Rv lifestyle and the floorplan
- Warranty service is slow at best
- Low quality workman ship
- Product quality
Preferred solution: For Heartland to buy this unit back, or replace it with a brand new one of the same model
User's recommendation: I would never recommend anyone to your companies or your product’s
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGrievences
Thor sent another Exxera radio. They mailed it to our home even after we asked them not to. We want a different radio because the other two Exxera radios they have installed in the RV have only worked once or twice.One customer service told us to contact the parts...
It's obvious they are letting time pass so we can run out of the original warranty.
The radio has been changed twice and both radios have not worked.
The genertor has left us stranded in 100 degree weather, twice and when we take it to service the tech can't find anything wrong with so, so the warranty has not covered the $500 we have spent trying to find out what's wrong with it.
The USB connector caught on fire while charging my phone, it could had been a catastrophe, but we were able to stop it before it got out of hand. No one has been able to tell us why caused it to catch on fire.
- Design of the clas c coleman
- Warranty
- Customer service
- Cheaply made
Preferred solution: Full refund
User's recommendation: Do not buy any product from this company. Pay the little extra to buy from a reputable company. Do not let them bully you into accepting defeat. Keep persuing justifyable service.
RVs, Motorhomes and Trailers Expert Talks
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Verified Reviewer | Zephyrhills, FloridaUnacceptable services
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bullhead City, ArizonaTHOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
This is an ongoing SAGA with our 2018 THOR FREEDOM ELITE we bought new in August 2018. It is still in the shop with electrical issues, where it has been for the past "YEAR".
It took almost a year before our electrical issues were discovered and now even with the "PATCHES" put on the problems the "POOR" quality control which was THOR's fault from the beginning hooking up a negative ground coach battery cable to the positive terminal continues to affect all the electrical circuits in the coach and now has gone into the chassis electrical as well when the battery isolator switch failed "THREE" times.
The only legal repercussion is to file in INDIANA where THOR is based out of. THOR is immune to "LEMON LAWS".
- Only work with you when it suits them
- Thor treats their customers as if we were just fodder
- Unsafe could have caused us bodily harm from poor workmanship
- Immune to laws no lemon law on their product
Preferred solution: Full refund
User's recommendation: Do not buy a THOR product. Do Not buy an RV in a consumer unfriendly state (i.E. UTAH). Do not buy from Camping World.
Customer service
User's recommendation: This is my second coach purchased from Thor ,I would recommend them as they do build a great motorhome.
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Once they get your money they could care less about your experience or the quality of the product. Good luck getting this resolved.
In the future make sure to read all reviews pertaining to the manufacturer and dealer. If they screw you they have probably screwed others...