Thomasville Furniture Complaints and Reviews
WARNING! Thomasville sells overpriced low quality Made in China garbage. DO NOT waste your money! WARNING! Don't pay thousands for furniture that is shoddy quality. This company does not stand by its product. They sell you garbage at high prices. WARNING ! STAY AWAY! Read the reviews, go on BBB, You DO NOT WANT TO BUY from THOMASVILLE. I purchased a table that was defective, there was a huge gap in the table near the top and leg, yet was stamped...Read more
I have never in my life been treated so unfairly - with lack of customer service. I thought I was purchasing quality furniture from Thomasville; after receiving the furniture it appear cheaply made. I spoke to the sales representative who made empty promises. I ended up notifying the BBB and was given a written agreement from Debra Debrosa (Store Manager), that they would give me a refund in the form that I paid once the chairs were picked up....Read more
I have never taken the time to complain about any product. However, I feel it is necessary to share my experience with Thomasville furniture. I purchased 4 pieces of furniture 5 years and 6 months ago, sofa, 2 club chairs and an ottoman. Springs broke on my couch and 2 chairs. I do not use my furniture hard and I take care of it. I have no kids or animals jumping on it. It is astonishing to me that all 3 pieces broke. I would not recommend this...Read more
Thomasville Furniture Customer Care Review
by anonymous #1004479
I had a very poor experience with the Alpharetta GA store. Terrible customer service. I called their home office and filed a complaint. They said they would contact the store and get back to me. Never heard from them. BUYER BEWARE!!!!!!!
Thomasville Furniture Sofa Review
by anonymous #894488
Just sent Thomasville ID no. On sofa purchased March 2011. Springs pushed from front to back of sofa lv no support in front. We to heard a loud noise and felt it came from outside.Now we know it was our sofa that we hardly ever use.
Thomasville Furniture Sofa Review
by anonymous #894170
Our L shape sofa bought couple years ago -fabric - springs have disconnected from front of seat and has ended up in back of seat. It is in a room that never gets used. Just discovered this problem. Like you heard a loud noise few weeks back -very loud - also thought it was outside. How did you Handel? We are south of Atlanta.
Other product Review
by anonymous #800787
Calling number for warranty repair and no one answers. Says leave a message and then no beep, just hangs up.
I purchased a sofa and loveseat from Thomasville over a year ago and had nothing but problems ever since. order was late, problems with delivery. Service guy was out twice replacing the cushions. The customer service went as far as insulting me, verbally abusing me and now they refuse to answer. Sales person, Sue in Wexford was all about making the sale, nothing more. Bill Wilson is from customer service and is very rude in emails and won't...Read more
Warning! Do not buy from Thomasville furniture in Savi Ranch in Anaheim Hills. Salesperson Kelly and manager Bob are unbelievably incompetent! Bob is just plain nasty, and Kelly does not tell the truth. I ordered an expensive fabric bed from them which looks beautiful. Based on the fabric I chose for the bed I painted my room, chose new bedding and drapes. I was so elated until the delivery. My bed was the wrong size, had the wrong color...Read more
Still waiting for our order so have no idea on quality. No one bothered to tell us there were delays and apparently someone "forgot" to clarify the design. NO communication from store on delay until we called multiple times inquiring. Horrendous customer service and have no trust in this store and all the manager could say is "sorry I'm new" and kept blaming us as the consumer. Guess when they say there could be delays, it means double the...Read more
I also have a thomasville sofa & loveseat that the plastic clips gave out. However, my couch clips broke at 2 and a half years and the loveseat just broke last week. Fortunately for me both peices went within the five year warranty. The sofa was repaired with metal clips and no problems 2 years later. The loveseat is scheduled for repair next week. I would still buy a Thomasville sofa, but only if they agreed to use metal clips. I also...Read more
My family has been purchasing Thomasville furniture my entire life. I thought that it was a quality product, until now. I have a Thomasville sofa which is about 5 years old. I am single, have no children jumping on it and it has not been abused. As I sat down, I heard a popping noise and felt the springs go! I turned it over, removed the felt & found that the heavy springs were held to the frame with worthless plastic clips!! This is the...Read more
Very disapointed with quality of thomasville sofa. Can not believe they use cheap plastic clips to retain seat springs with all the pressure they have on them. Paid 2300.00 for sofa an was barely a year old an clips began breaking actually with no one even setting on it.have owned thomasville products before with no problems but your quality now is awful so i will no longer be a thomasville customer. ThanksRead more
I have an expensive Thomasville dining room set, including a hutch with a 3 bulb lighting system. The lights recently stopped working. I tested the bulbs and they are fine. I reached out to the dealer (Lauter's Furniture in PA) looking for some troubleshooting advice. They offered NO assistance whatsoever so I sent THREE emails to the corporate office re: my problem. They did not even have the courtesy to respond to my requests. I may have used...Read more
I didn't like
- No response
#761655 by anonymous