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Thomas Nissan of Joliet

Thomas Nissan of Joliet

www.thomasnissanjoliet.com
What is your customer experience with Thomas Nissan of Joliet?

Thomas Nissan of Joliet Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Thomas Nissan of Joliet has a 1.2 star rating from 2 reviews with mostly dissatisfied customers; recent recommendations urge DO NOT TRADE IN OR DO BUSINESS HERE.

Positive Feedback

Reviews note the dealership completes transactions and processes payments, but praise is otherwise absent.

Negative Feedback / Risk Areas

  • Recurring Thomas Nissan of Joliet customer complaints cite poor customer service and refusal to communicate.
  • Trade-in handling and title transfer problems led to legal exposure for a customer.
  • Reported undisclosed vehicle defects and high price level; issues with discounts and billing practices.

Key Takeaways for Future Customers

  • Check independent Thomas Nissan of Joliet reviews and inspect vehicles thoroughly before purchase.
  • Verify trade-in paperwork and title transfer immediately and get written terms for any discounts or refunds.
  • Consider other dealerships given recurring complaints about service and post-sale support.
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Caleyah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shorewood, Illinois

DESPICABLE CUSTOMER SERVICE AND BUSINESS PRACTICES

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AI Highlights
  • - I bought a car in July.
  • - I traded in my truck for 1K and a 3700 down.
  • - The trade-in remains in my name and was seized; state attorney letter.

I purchased a car in July. I traded in my truck.

They gave me 1K for my trade-in and the down payment was 3700. Three months later, I receive a letter from the state's attorney because the trade-in is still in my name and was seized in a drug case.

The question is, why is the trade-in vehicle still in my name? When I went to speak to the office manager, they refused to speak to me.

Loss:
$7700
Pros:
  • Will take your money
Cons:
  • Will take your money

Preferred solution: Full refund

User's recommendation: DO NOT TRADE IN OR DO BUSINESS HERE

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Dennis C Zcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Watch out for Thomas Nissan of Joliet IL

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AI Highlights
  • - In 2016 I bought a 2011 Escalade from Thomas Nissan Joliet with 53k miles.
  • - They offered to replace the engine for about $7,000 or a trade-in.

WARNING TO POTENTIAL THOMAS NISSAN CUSTOMERS--In 2016 I bought a 2011 Escalade with 53,000 miles on it from Thomas Nissan of Joliet. Well here it is three years later, the car had only 93,000 miles on it, I still owe $20,650.00 on it, and now the engine has collapsed lifters and bad camshaft, major internal engine problems.

When I bought the car I questioned the salesman about the sound of the engine because I thought I could hear a slight ticking noise. I asked him if they could look into it. So instead of saying okay, he says "oh, those engines are like that" so I fell for it. They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works some of the time.

So they knew about the touch screen but not major engine problem, come on. I put up a review on my situation a couple of weeks ago, three hours after I put it up Alex from Thomas Nissan calls asking me to take down the review (which I did right away) saying that they were going to help me. Well I fell for that too because two weeks later they tell me that the best he can do is replace the engine for about $7,000.00 or trade it in on a new car and use the rebates to offset the $20,650.00 I still owe on the Escalade. Now how is that helping me out?

That's crazy! So that was just a ploy to get me to delete the review, if that's not low, I don't know what is. I'm 62 years old disable Vet and I need a car to get to my medical appointments at the VA hospital which is twenty-five miles away. Looks to me that they don't inspect their vehicles before putting them on the lot.

So being that there are a ton of other dealerships out there, I'd go somewhere else, I wouldn't trust this place.

Why take a chance, because if you do you could end up like me, $20.650.00 in debt on a car that doesn't even run. Thanks to Thomas Nissan's deceptive sales tactics!

Loss:
$7

Preferred solution: Let the company propose a solution

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