Thomas Nissan of Joliet
Thomas Nissan of Joliet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thomas Nissan of Joliet has a 1.2 star rating from 2 reviews with mostly dissatisfied customers; recent recommendations urge DO NOT TRADE IN OR DO BUSINESS HERE.
Positive Feedback
Reviews note the dealership completes transactions and processes payments, but praise is otherwise absent.
Negative Feedback / Risk Areas
- Recurring Thomas Nissan of Joliet customer complaints cite poor customer service and refusal to communicate.
- Trade-in handling and title transfer problems led to legal exposure for a customer.
- Reported undisclosed vehicle defects and high price level; issues with discounts and billing practices.
Key Takeaways for Future Customers
- Check independent Thomas Nissan of Joliet reviews and inspect vehicles thoroughly before purchase.
- Verify trade-in paperwork and title transfer immediately and get written terms for any discounts or refunds.
- Consider other dealerships given recurring complaints about service and post-sale support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thomas Nissan of Joliet has a 1.2 star rating from 2 reviews with mostly dissatisfied customers; recent recommendations urge DO NOT TRADE IN OR DO BUSINESS HERE.
Positive Feedback
Reviews note the dealership completes transactions and processes payments, but praise is otherwise absent.
Negative Feedback / Risk Areas
- Recurring Thomas Nissan of Joliet customer complaints cite poor customer service and refusal to communicate.
- Trade-in handling and title transfer problems led to legal exposure for a customer.
- Reported undisclosed vehicle defects and high price level; issues with discounts and billing practices.
Key Takeaways for Future Customers
- Check independent Thomas Nissan of Joliet reviews and inspect vehicles thoroughly before purchase.
- Verify trade-in paperwork and title transfer immediately and get written terms for any discounts or refunds.
- Consider other dealerships given recurring complaints about service and post-sale support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DESPICABLE CUSTOMER SERVICE AND BUSINESS PRACTICES
- - I bought a car in July.
- - I traded in my truck for 1K and a 3700 down.
- - The trade-in remains in my name and was seized; state attorney letter.
I purchased a car in July. I traded in my truck.
They gave me 1K for my trade-in and the down payment was 3700. Three months later, I receive a letter from the state's attorney because the trade-in is still in my name and was seized in a drug case.
The question is, why is the trade-in vehicle still in my name? When I went to speak to the office manager, they refused to speak to me.
- Will take your money
- Will take your money
Preferred solution: Full refund
User's recommendation: DO NOT TRADE IN OR DO BUSINESS HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWatch out for Thomas Nissan of Joliet IL
- - In 2016 I bought a 2011 Escalade from Thomas Nissan Joliet with 53k miles.
- - They offered to replace the engine for about $7,000 or a trade-in.
WARNING TO POTENTIAL THOMAS NISSAN CUSTOMERS--In 2016 I bought a 2011 Escalade with 53,000 miles on it from Thomas Nissan of Joliet. Well here it is three years later, the car had only 93,000 miles on it, I still owe $20,650.00 on it, and now the engine has collapsed lifters and bad camshaft, major internal engine problems.
When I bought the car I questioned the salesman about the sound of the engine because I thought I could hear a slight ticking noise. I asked him if they could look into it. So instead of saying okay, he says "oh, those engines are like that" so I fell for it. They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works some of the time.
So they knew about the touch screen but not major engine problem, come on. I put up a review on my situation a couple of weeks ago, three hours after I put it up Alex from Thomas Nissan calls asking me to take down the review (which I did right away) saying that they were going to help me. Well I fell for that too because two weeks later they tell me that the best he can do is replace the engine for about $7,000.00 or trade it in on a new car and use the rebates to offset the $20,650.00 I still owe on the Escalade. Now how is that helping me out?
That's crazy! So that was just a ploy to get me to delete the review, if that's not low, I don't know what is. I'm 62 years old disable Vet and I need a car to get to my medical appointments at the VA hospital which is twenty-five miles away. Looks to me that they don't inspect their vehicles before putting them on the lot.
So being that there are a ton of other dealerships out there, I'd go somewhere else, I wouldn't trust this place.
Why take a chance, because if you do you could end up like me, $20.650.00 in debt on a car that doesn't even run. Thanks to Thomas Nissan's deceptive sales tactics!
Preferred solution: Let the company propose a solution
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