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Thom Browne

Thom Browne

www.thombrowne.com
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What is your customer experience with Thom Browne?

Thom Browne Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI

Thom Browne reviews show recent recommendation: Never. Reviewers value diversity of products and discounts, note medium price level, and report poor customer service and issues with exchange, refunds and cancellation policy.

Key Takeaways for Future Customers

  • Expect a varied product range and periodic discounts.
  • Prepare for possible delays in exchanges and refunds.
  • Monitor communications when reporting issues to customer service.

Negative Feedback / Risk Areas

  • Customer complaints about denied returns and unresolved disputes.
  • Problems with exchange, refunds and cancellation policy handling.
  • Poor response from customer service on escalation requests.

Positive Feedback

Customers praise product diversity and available discounts and special offers.

View full overview ›

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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Anonymous
map-marker The Bronx, New York

Return

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AI Highlights
  • - Returned in July 2023 but denied for deodorant stains.
  • - Item allegedly not worn and too small; customer disputes denial and requests escalation.

Return item in July 2023 & it was denied stating it had deodorant stains. Impossible, item was not worn, it was too small.

I called many times to dispute reason return denied as well asked that matter be escalated. Still no response and item has not Vern returned.

User's recommendation: Never

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