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I had a mortgage loan through Third Federal which I established in 2009. In August 2016 I contacted Third Federal to request either a new loan or a refinance. I needed to buy out the 2 other parties who were co-owners of my home. I was not asking for additional money. I started the process on August 12, 2016. A home appraisal was done/in process by August 15, 2016 and all information was sent to underwriting. FIVE (5) weeks later my loan was...
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1.3
I didn't like
  • Trustworthiness
  • Knowledge of services
  • Communication
#991784
My wife and I wanted to refinance our mortgage from 30 yr to 15 yr. We met with Linda, but never seemed to get undivided attention. She made several mistakes, such as, Using my last name, not her maiden name, which she kept. Several times I had to take much info to her, upon her request, but found out a little later there was more to be dug out. She was very quippy and persnickety with us and got very discouraged with her performance. My wife...
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2.1
#973296
Wow, i've been with 3rd Fed since about 2001 and have a Mtge since 2002 with no prob, plus a renegotiated mtge due to financial probs. Today a main office rep called to advise my Debit card had been Fraudulenly used without my knowledge nearly wiping out my entire account! I normally check my acct every or evry other day but didnt bc friend in hospital. So glad they alerted and contacted me to verify. I made a police rept etc. THANK YOU 3RD FED!
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Morgage Lender 3rd Federal Review

#944440
Liars about PMI blatant liars
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Mortgage Review

#875855
1.8
Repeatedly semt required documents to gualify for a great, low interest mortgage and after a week...gave up! Stay away from this bank as you will waste your time. Do not fall for their promises and assurances.
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Third Federal Loan Review

#811561
2.0
Loan denied based on rules not in their web site. For example: 2.74% loan payment $2,900/mo. BUT to qualify for the loan based on 5.5% or $4,065/mo!!!!! Many rules they do not disclose until they deny you credit.
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Third Federal Account Review

#794602
Unable to access my account
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After more than 10 yrs a customer, I was treated like a stranger off the street by new management. I will not forget the humiliation & misrepresentation of instructions given for cashing a third party, IRS GOVERNMENT, check. After Third Federal mgr. requested third party to SIGN IT IN FRONT OF THEM, they DECLINED cashing it. They could have cashed MY check after my depositing 3rd parties IRS check for a nominal amount! Needless to say, I'm...
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The phone number to call re late payment notice to Third Federal is erroneous. The number 877-798-5659 is printed on the notice and has been DISCONNECTED!!!!!!!! Why can't T.F. keep their correspondence forms up-to-date? Not only that, T.F. is asking for forty-four cents in late payment. That amount due is less then the postage required for T.F.'s cost to mail the payment. Also , I overpay every month anywhere from 400% to 800%. One would think...
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Going on over 4 weeks and it's still impossible to make a Principal Only loan payment on the TF website. Apparently, the site was updated, and since then, Principal Only payments are no longer an option at this time. "We are working to restore the principal payment option. We appreciate your patience and apologize for any inconvenience." They must not be working very hard, since it's been over 4 weeks now. I would think that they would have...
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Received an "offer" for a refinanced mortgage that was out of date rate wise before it ever left their offices. References a rate effective from over a month ago, but mailed the day a rate increase went into effect. Also there "offer" fails to disclose that there are payments beyond the "$295 covers all closing costs". Should note that there are other payments expected when you close. Called/complained, no one cared. 800 line folks, including...
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Anonymous

Anonymous Can you provide detail on what they did not cover in the $295 cost? I got the offer in the mail and was considering the offer.

#870625
Great rates but terrible customer service. ZERO communication after you apply for the loan. Over 18 calls over the course of 3 months for my loan to close. The entire process was horrid. I do not recommend using them. Many mistakes, very little information on how the process works, no time frames NOTHING. It took over 1 month for the Appraisal company to even contact me, i had to call third federal over 18 times in a month to get them to push...
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#759690
Appraisal was good, credit was over 700. Refinance was to remove $800 in monthly payments, not taken into account and was denied the loan even though above would clearly improve debt to income ratio plus loan alone would have saved $200 a month in the mortgage by itself. Almost as if a computer did the underwriting without the ability to think or reason. The smart rate sounds wonderful but the reality is, you can't need this product if you are...
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Anonymous

Anonymous I agree

3.0
#751051

Contact Third Federal

Headquarters Address:
Third Federal Financial Service
3849 N. Cicero Ave.
Chicago, IL 60641
Phone:
(216) 429-5160
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Companies similar to Third Federal

This was such a great lending institution at one time. Now it has poor customer service and the underwriters must have just graduated high school. They have no idea how to underwrite loans! Do not recommend. I applied online and when I got the call back, I was told of all I was going to need. 705 credit score, 30% down and 38% Debt to Income. They turned down the loan for one recent 30 day late in 14 years. No consideration whatsoever. Ive...
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Anonymous

Anonymous I agree, the guidelines for making decisions are set at a 3 rd grade level! What is this company trying to accomplish? I believe it is to gather information for Obama

1.0
I didn't like
  • Unprofessional communcaoition
#704155