Damages

My item came damaged and I cant seem to get anyone to help me get a replacement , Ive called and nothing

User's recommendation: Don’t buy.

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#4338128 Review #4338128 is a subjective opinion of poster.
Location
Brooklyn, New York

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Wrong cases

1.0
ThinOptics - Wrong cases
ThinOptics - Wrong cases
I ordered two pair of bifocals with the small cases to stick to my current iPhone 13 and iPhone 8. I received two iPhone cases it fits my iPhone 13 but not my husband iPhone 8. I would like to have the small case that you can attach to my own iPhone cases. Or the key chains cases. I cant carry the glasses with out a protector case around. Wanted it for Christmas for my husband. I sent several emails and called cant reach anyone to get help. Over a week ago!! Order #TPX519980

User's recommendation: Make sure you know what you are buying and if they have customer service.

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#4239154 Review #4239154 is a subjective opinion of poster.
Location
Vallejo, California
Pros
  • Cons no one to contact to resolve issues
  • Pros like bifocals
Cons
  • Want resolution
Loss
$50
Preferred solution
Small cases to attach to current cases, or keychain cases

Checking on an order

5.0
I ordered a several pairs of readers from ThinOptics. Three fit perfectly and the 4th did not. I called their customer service and they told me that they would send me a replacement. The rep from customer service was knowledgeable and extremely helpful. I highly recommend this company

User's recommendation: A great and reliable company.

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#3855236 Review #3855236 is a subjective opinion of poster.
Location
Queens, New York
New Reviewer

Nice glasses, but worthless customer service

2.3
Update by user Jan 17, 2019

My ThinOptics order of 2 glasses FINALLY arrived, taking FORTY TWO DAYS (6 weeks) to fulfill. The lesson here is that you never want to go through ThinOptics to order and instead only order these through Amazon, using their free shipping. Mine only took ONE DAY to get my order using their Amazon Prime program.

Original review posted by user Jan 11, 2019
I ordered a set maybe 2 yrs ago and liked them. So I ordered a couple more for Christmas gifts and we're now at 36 days without a delivery as yet. Talked with the customer service numerous times and all they say is they'll look into it but nothing ever happens. I was once a happy customer, but no more.
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#1446430 Review #1446430 is a subjective opinion of poster.
Pros
  • Glasses i received are good
Cons
  • 2 sets of glasses that i ordered but never received
Reason of review
Order processing issue
Loss
$39
Preferred solution
Deliver product or service ordered

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