map-marker Brooklyn, New York


My item came damaged and I cant seem to get anyone to help me get a replacement , Ive called and nothing
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User's recommendation: Don’t buy

1 comment

Hello! Thank you for sharing your experience with your ThinOptics and I am sorry to learn about your experience.

Can you send me an email at so that I can assist you accordingly?

I look forward to hearing back from you. - ThinOptics

Tymeka Zgu

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Verified Reviewer
| map-marker Vallejo, California

Wrong cases

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ThinOptics - Wrong cases
ThinOptics - Wrong cases
I ordered two pair of bifocals with the small cases to stick to my current iPhone 13 and iPhone 8. I received two iPhone cases it fits my iPhone 13 but not my husband iPhone 8. I would like to have the small case that you can attach to my own iPhone cases. Or the key chains cases. I cant carry the glasses with out a protector case around. Wanted it for Christmas for my husband. I sent several emails and called cant reach anyone to get help. Over a week ago!! Order #TPX519980
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  • Pros like bifocals
  • Cons no one to contact to resolve issues
  • Want resolution

Preferred solution: Small cases to attach to current cases, or keychain cases

User's recommendation: Make sure you know what you are buying and if they have customer service

map-marker Queens, New York

Checking on an order

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I ordered a several pairs of readers from ThinOptics. Three fit perfectly and the 4th did not. I called their customer service and they told me that they would send me a replacement. The rep from customer service was knowledgeable and extremely helpful. I highly recommend this company
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User's recommendation: A great and reliable company

Chris M Qst

Nice glasses, but worthless customer service

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Updated by user Jan 17, 2019

My ThinOptics order of 2 glasses FINALLY arrived, taking FORTY TWO DAYS (6 weeks) to fulfill. The lesson here is that you never want to go through ThinOptics to order and instead only order these through Amazon, using their free shipping. Mine only took ONE DAY to get my order using their Amazon Prime program.

Original review Jan 11, 2019
I ordered a set maybe 2 yrs ago and liked them. So I ordered a couple more for Christmas gifts and we're now at 36 days without a delivery as yet. Talked with the customer service numerous times and all they say is they'll look into it but nothing ever happens. I was once a happy customer, but no more.
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  • Glasses i received are good
  • 2 sets of glasses that i ordered but never received
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

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