ThinOptics
ThinOptics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThinOptics has a 2.4 star rating based on 3 reviews and overall sentiment is mostly negative; customers praise the idea but report frequent service and delivery problems.
Key Takeaways for Future Customers
- Check ThinOptics reviews for recurring reports about unresponsive customer service and refund difficulties before ordering.
- Expect medium pricing and confirm exact product style and case compatibility to avoid wrong items or damaged shipments.
Negative Feedback / Risk Areas
- Many ThinOptics customer complaints cite inability to reach support, delayed or missing refunds, and unresolved damaged or incorrect orders.
- Some customers report using chargeback via credit card after failing to get returns or tracking help, indicating refund and billing friction.
Positive Feedback
Reviewers say the glasses concept is fantastic and several customers received good-fitting lenses; one review noted helpful customer service when issues were resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThinOptics has a 2.4 star rating based on 3 reviews and overall sentiment is mostly negative; customers praise the idea but report frequent service and delivery problems.
Key Takeaways for Future Customers
- Check ThinOptics reviews for recurring reports about unresponsive customer service and refund difficulties before ordering.
- Expect medium pricing and confirm exact product style and case compatibility to avoid wrong items or damaged shipments.
Negative Feedback / Risk Areas
- Many ThinOptics customer complaints cite inability to reach support, delayed or missing refunds, and unresolved damaged or incorrect orders.
- Some customers report using chargeback via credit card after failing to get returns or tracking help, indicating refund and billing friction.
Positive Feedback
Reviewers say the glasses concept is fantastic and several customers received good-fitting lenses; one review noted helpful customer service when issues were resolved.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I need to get a refund on my recently purchased glasses
- Glasses fit in a plastic keychain base.
- The idea was great to avoid losing glasses.
- After the third use they wouldn't come out.
Company fixed the issue and I have been provided with product replacement. I first called ThinOptics and left a voicemail about my dissatisfaction with their product.
One of their representatives got back in touch with me and offered two choices. The first was a refund but it takes 10 to 14 days or a replacement and no cost to me. With the refund I was going to lose the shipping fee. Since I really like the products I thought I would give them another shot and let them send me a replacement.
I sure hope I did the right thing.
Leave a very detailed voicemail as customer service does it answer live. Decide whether it is worth it to wait 14 days and lose some of your initial investment or get a replacement.
When I received the glasses, I thought, this is exactly what I need. Unfortunately, on about the third time that I tried to put the glasses inside of the plastic keychain piece, they wouldn't come back out.
I have left a voicemail and my phone number for someone to get back in touch with me about a refund. That has not happened as of yet.
- Fantastic idea
- Poorly made
Preferred solution: Full refund
User's recommendation: Some of Thin Optics products might be fine but the keychain version of this product is useless.
Santa Rosa, California
Dishonest company - avoid at all costs!
- Phone number not answered; emails dangle and auto-tracking link is dead.
- Credit card charge reversed due to no return label.
Cannot contact them. Phone number is not answered, customer service and support emails dangle, - auto responses provided link to track complaint progress, but it was dead.
Had to have credit card company reverse the charge because I couldn't get ThinOptics to respond with a return label. Horrible.
User's recommendation: Avoid. Not reputable!
Hello! We’re very sorry to hear about the difficulty you experienced reaching us — that’s certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention.
For any future assistance, you can reach our team directly through the following channels: Call or text: 1-844-484-**** Email: support@***.com Our team is available and ready to help ensure your concerns are addressed promptly. Thank you for taking the time to share your feedback — we’ll use it to improve our communication process moving forward.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vallejo, California
Wrong cases
- Ordered two bifocals with small cases for iPhone 13/8.
- They want an attachable or key-chain protector case for the glasses.
- Cannot reach support.
I ordered two pair of bifocals with the small cases to stick to my current iPhone 13 and iPhone 8. I received two iPhone cases it fits my iPhone 13 but not my husband iPhone 8.
I would like to have the small case that you can attach to my own iPhone cases. Or the key chains cases. I cant carry the glasses with out a protector case around. Wanted it for Christmas for my husband.
I sent several emails and called cant reach anyone to get help.
Over a week ago!! Order #TPX519980
- Pros like bifocals
- Cons no one to contact to resolve issues
- Want resolution
Preferred solution: Small cases to attach to current cases, or keychain cases
User's recommendation: Make sure you know what you are buying and if they have customer service
Brooklyn, New York
Damages
My item came damaged and I cant seem to get anyone to help me get a replacement , Ive called and nothing
User's recommendation: Don’t buy
Hello! Thank you for sharing your experience with your ThinOptics and I am sorry to learn about your experience.
Can you send me an email at www.ThinOptics.com/support so that I can assist you accordingly?
I look forward to hearing back from you. - ThinOptics
Queens, New York
Checking on an order
- Three pairs fit; one did not.
- Customer service offered a replacement; the rep was knowledgeable and helpful.
- The reviewer recommends ThinOptics.
I ordered a several pairs of readers from ThinOptics. Three fit perfectly and the 4th did not.
I called their customer service and they told me that they would send me a replacement.
The rep from customer service was knowledgeable and extremely helpful. I highly recommend this company
User's recommendation: A great and reliable company
Nice glasses, but worthless customer service
- I was a happy customer, but delivery is delayed 36 days.
- I’ve contacted customer service repeatedly with no result.
My ThinOptics order of 2 glasses FINALLY arrived, taking FORTY TWO DAYS (6 weeks) to fulfill. The lesson here is that you never want to go through ThinOptics to order and instead only order these through Amazon, using their free shipping. Mine only took ONE DAY to get my order using their Amazon Prime program.
I ordered a set maybe 2 yrs ago and liked them. So I ordered a couple more for Christmas gifts and we're now at 36 days without a delivery as yet.
Talked with the customer service numerous times and all they say is they'll look into it but nothing ever happens. I was once a happy customer, but no more.
- Glasses i received are good
- 2 sets of glasses that i ordered but never received
Preferred solution: Deliver product or service ordered
Companies Similar to ThinOptics
Eyebobs
“I would give this company no stars if it was possible. I had a pair of Eyebobs Board Stiff Progressive...“
Waldo Contacts
“No customer service on the phone, and the auto responses are of no use to see where my contacts are...“
Pulsetto
“My card was charged $47 for the premium plan which I do not want, and I want my money back for the $47....“
Bossa Hearing
“Want to get wax things that can replace wen plugged up. Other than that, love the hearing aids. Please...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for reaching out and for sharing your experience. We’re sorry to hear about the trouble you’ve had with your ThinOptics keychain glasses.
This is certainly not the experience we want for our customers. We appreciate you leaving a voicemail and apologize that you haven’t yet received a return call.
To help us assist you as quickly as possible with a refund or replacement, please email us directly on our website. We truly appreciate your interest in the product and your patience, and we look forward to making this right for you.
Thank you for reaching out and for sharing your experience. We’re sorry to hear about the trouble you’ve had with your ThinOptics keychain glasses—this is certainly not the experience we want for our customers.
We appreciate you leaving a voicemail and apologize that you haven’t yet received a return call.
To help us assist you as quickly as possible with a refund or replacement, please email us directly at support@***.com. We truly appreciate your interest in the product and your patience, and we look forward to making this right for you.
Thank you for reaching out and for sharing your experience. We’re sorry to hear about the trouble you’ve had with your ThinOptics keychain glasses.
This is certainly not the experience we want for our customers.
We appreciate you leaving a voicemail and apologize that you haven’t yet received a return call. To help us assist you as quickly as possible with a refund or replacement, please email us directly at support@***.com We truly appreciate your interest in the product and your patience, and we look forward to making this right for you.