Thinkware USA
Thinkware USA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thinkware USA has a 1.1 star rating from 3 customer reviews and an overall negative sentiment; consumers report dissatisfaction with customer service, returns, and high price.
Key Takeaways for Future Customers
- Read Thinkware USA reviews carefully before purchase and verify product registration procedures.
- Expect challenges with customer service, refunds, and warranty exchanges when reporting defective dash cams.
Negative Feedback / Risk Areas
- Repeated product failures and refusal to resolve warranty claims are common Thinkware USA customer complaints.
- Poor phone support, registration errors, unclear subscription or cloud viewing requirements, and costly pricing were reported.
Positive Feedback
Few reviewers noted replacements were provided, and some replacement units worked temporarily.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thinkware USA has a 1.1 star rating from 3 customer reviews and an overall negative sentiment; consumers report dissatisfaction with customer service, returns, and high price.
Key Takeaways for Future Customers
- Read Thinkware USA reviews carefully before purchase and verify product registration procedures.
- Expect challenges with customer service, refunds, and warranty exchanges when reporting defective dash cams.
Negative Feedback / Risk Areas
- Repeated product failures and refusal to resolve warranty claims are common Thinkware USA customer complaints.
- Poor phone support, registration errors, unclear subscription or cloud viewing requirements, and costly pricing were reported.
Positive Feedback
Few reviewers noted replacements were provided, and some replacement units worked temporarily.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Registration of bar code is not being accepted
Cant complete the product registration process. The response is that the 15 digit bar code is not valid.
Preferred solution: I would like the unit to work and to be able to complete the registration process without the system telling me the numbers are not valid.
User's recommendation: Don’t buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is no way to set up the cam if I am not login, I have no password
I called and there is no one to take your call, they basically hung up on me, the application doesnt allow me to set up the cam it says connect to the wifi but there is no password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy
I was told I needed to purchase some sort of cloud service to view remotely on my phone
Makes zero sense
Preferred solution: Cloud
User's recommendation: Do ur homework
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty product
- - The dash cam failed after purchase and again after replacements.
- - $200 spent on diagnostics and replacements.
- - I would not buy Thinkware again.
I purchased a Thinkware front rear dash cam in May 2021, the unit failed 6 weeks after purchase, I contacted the company and after having me jump through hoops agreed for me to return the unit for a replacement, once the new unit was received it worked good for about 2 months before it to quit working, (would not power up). I once again contacted the company and the hoop jumping started again I emailed receipts followed directions for updating the firmware etc...
the unit still failed to work, sent the unit back and Thinkware sent me a replacement, this time the unit did not work out of the box, same scenario they had me performing diagnostics as to why it would not power on would not admit I got somebody else's return.
Not only that, but I am out 200 dollars for a piece of garbage! I will not ever purchase a Thinkware product again nor will I ever recommend, I ended up spending more money to replace the unit with a Rexing and have been completely satisfied
- Poor customer service
- Unreliable
Preferred solution: Full refund
User's recommendation: stay away from this company
Irving, Texas
Defective products
- - Bought a Thinkware dash cam in May 2021; it wouldn't power on.
- - Under warranty, replacements were sent and the third unit also wouldn't power on.
I purchased a dash cam in May of 2021 from Thinkware, after using the cam for a month it suddenly would not power on, being under warranty I contacted thinkware after some back and fourth with customer service they sent out a replacement unit. after a month did the exact same thing, once again after the back and fourth I was sent a replacement, upon receiving the third cam it does not not even power out of the box power power uop
User's recommendation: stay away from this company
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I wish I knew about the lack of customer service before purchasing their poorly made U1000.