Thinkific
Thinkific Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thinkific has a 1.3 star rating from 2 reviews. Consumers are mostly dissatisfied with billing practices, customer service, and platform reliability.
Key Takeaways for Future Customers
- Expect recurring customer complaints about billing, refunds, and subscription charges.
- Reports of account access loss and intellectual property access issues.
- Several reviewers cite platform downtime and limited technical support.
Negative Feedback / Risk Areas
- Billing disputes, unauthorized charges, and refund delays.
- Poor customer service response and reliance on AI chat instead of human support.
- Security concerns, hacked accounts, and platform outages.
Positive Feedback
Some users note the product potential and chose Thinkific as their course platform.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thinkific has a 1.3 star rating from 2 reviews. Consumers are mostly dissatisfied with billing practices, customer service, and platform reliability.
Key Takeaways for Future Customers
- Expect recurring customer complaints about billing, refunds, and subscription charges.
- Reports of account access loss and intellectual property access issues.
- Several reviewers cite platform downtime and limited technical support.
Negative Feedback / Risk Areas
- Billing disputes, unauthorized charges, and refund delays.
- Poor customer service response and reliance on AI chat instead of human support.
- Security concerns, hacked accounts, and platform outages.
Positive Feedback
Some users note the product potential and chose Thinkific as their course platform.
Media from reviews
Turn one complaint into a collective action
Phoenix, Arizona
Not customer centric, increase your monthly plan and we will talk to you
- - They spend more time sending emails than calling to find a solution.
- - They say they will talk only after you upgrade your subscription.
Overall, they spend more time sending emails that jumping on a call to find a solution. They refuse to solve your issue, they just want to frustrate you further, then say, if you increase your monthly subscription we will talk to you.
They might have a great product, without knowledge and trading on Thinkific, I will never know. The good news, I have options.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed access to my own intellectual property
- - I haven't accessed my site in a while and wasn't notified it was deleted.
- - I tried to start a class for contractor tests but can't access my IP.
I have not been into my site for a while. But I was never notified that it was getting deleted or anything like that.
I do remodel work.
And I was trying to get a class up and going to help people study for their contractor tests. All the intellectual property is mine, and now I cannot access it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Refund requested after cancellation.
- - I did not use it and they charged me.
- - Please acknowledge refund within 24 hours, or I will contact authorities.
They have not done anything totally ignoring all correspondence.
I want my refund immediately. It was cancelled.
I never used it, and they charged my account. I better have acknowledgement of my refund within 24 hours, or I will contact the authorities as well as file an official complaint.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlatform is dow
No one answered and we are having the platform down.
No one answered and we are having the platform down.
No one answered and we are having the platform down.
Preferred solution: Technical assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlatform is down
The platform is down and we cannot get anyone to offer technical assistance. The platform is down and we cannot get anyone to offer technical assistance.
Preferred solution: Technical support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequested a refund
I requested a refund as i didnt authorize a payment to be taken from my bank account this was done within 24 hrs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ivanivka, Khersonska Oblast
I came across a fishinng site..
- - 2FA has been removed and codes are not arriving.
- - Account on Thinkific; profile photo removed.
- - GoDaddy ads; phishing; emails changed; screenshots.
Hello,there.
Someone removed two-factor authentification and I'm not getting codes from you. I was greeted whith that my account is set toThinkific.I didn't do it myself.
The time was changed on my mail..Using certain websites, I found out that there are two addresses on my android.One of them shows that my location is in America and not in Ukraine.
All pages are configurated and my photo is removed from profile. I didn;t do it myself. A few important points: my account is advertised on GO DADDY dozens of sites. I have got photos of them.
I have such thoughts that I came across a fishing site and I am being used. Before the time changed ,the contact email on my inbox was changed. And right on my computer I found the application forms for for changing a contact mail for a person and an organizftion. They were samples .They were empty.
After that I unlinked yet another mail from my account. I also have proofs - screenfhots and photos before and after.
That is why need transferring me to a human support agent and collecting specific details about my account for your support .
Ви отримали цей лист, тому що адресу sadkovskayanosiksvetlana@***.com було вказано як резервний контакт для відновлення скриньки sv...41@***.net. Якщо скринька sv...41@***.net вам не належить, проігноруйте цей лист.
And I lost accsses to this email box! It was hacked!This mail I had three years ago when worked as a teacher at school.
Svitlana Nosyk
User's recommendation: I cannot attach all
Upgrade plan
- - User tries to upgrade from basic to start plan.
- - They expected $50 extra on $100 monthly, but were charged $107 and want a fix.
I am trying to upgrade plans from the basic to the start. I assumed because Im doing that. Id only get charged 50$ extra since I will be paying the 100 monthly but in order to upgrade I have to pay an additional 107 can we please fix that so I can upgrade my plan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with several questions on functionality
- - Shared Vision uses Thinkific on a basic plan.
- - Invoices: platform VAT UK and downloadable?
- - Bulk orders: individual logins and manager reports?
Good Day!
Shared Vision Training is a new online course provider and we have chosen Thinkific - currently basic plan as we are not yet making any roi.
We have several questions please :-
Invoicing: Does the platform send an invoice directly from the platform? If so, is it a VAT invoice, we are VAT registered (UK). Are the invoices downloadable?
If not, what sort of receipt does the buyer have and how?
Bulk Purchases: we will get a lot of B2B sales, possibly with 30 learners from one sale - but we need to report on individual progress etc; Does a bulk order generate individual logins?
Also, will the Manager of the buying company be able to generate reports?
Thank you in advance,
Emma @ Shared Vision Training
hello@***.co.uk
admin@***.co.uk
Preferred solution: Answers to some functionality questions
Salt Lake City, Utah
Unsent Payments
- - Thinkific claims daily payments to creators.
- - Five days with no payment, contact options unavailable, phone disconnected, AI chat used.
Thinkific claims they send payments daily to people who have courses. In 5 days they have not sent a payment.
Also, there is no way to contact them.
They have disconnected their phone number and operate using an ai chat. This is beginning to feel like a monetary scam.
User's recommendation: Consider using other platforms
Fraud charge on
My credit card was charged fraudulently for $948 without my consent I want the credit refunded quick
Preferred solution: Full refund
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