Tilda Osm
map-marker Kansas City, Missouri


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In February of 2015 I met with the owner of Think Tank Solutions (PIERRE YANCY) to discuss having a web site built for my new business. We came to a meeting of the minds regarding price and timeframes to have the work completed. The company did not have a new client questionnaire, so I actually created a 32 question questionnaire to help me be clear about what I needed. I provided high quality photographs for the site. I provided 7 pages of data with headings for each page. I paid a $600- deposit. I specifically explained that I worked a lot of hours at my job and needed a web design company that could work independently and provide me with pages that I could approve or tweak through-out the process. Per our written contract, the site was to be completed in 8 days. Six months has elapsed and I have only had ONE page of the site completed. I have only had one 'skype' appointment with the web designer. I reached out to the company with a friendly tone and assumed that their business had really grown and that my project had gotten lost in the shuffle. No worries, simply refund my deposit and I will build my own web site. I was not looking to re-kindle the business relationship. My project was not a priority, so I need to move on. The owner called promptly and offered to get the project completed in 3 business days. I declined the offer and simply asked for a refund. He said he would process the refund a month ago. Still no refund. I have followed up twice with no response. This is a shabby way to do business. I kept up my end of the bargain, I paid my deposit, I provided more than was required to get my site working. I am again asking for my refund. It isn't the money, it is the principle. Small claims court is my next course of action. I cannot recommend that anyone do business with this company. Pierre Yancy is not an man of his word. He is very quick to take your money, but there is no follow-up or commitment to providing good customer service.
View full review
  • Did not provide service that i paid for
Reason of review:
Poor customer service

Preferred solution: Full refund

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