Dwayne S Wpn

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Verified Reviewer
| map-marker Guelph, Ontario

Guard Service Didn't Respond

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Today I contacted Think Protection regarding some suspicious activity at my house and asked them to dispatch a security guard to investigate, and was told that they had been notified. Over 1.5 hours have passed and as of yet nobody has shown up. The guard called and I asked him to explain why there was such a long delay, to which he simply replied that he was busy on another house call. It's now almost 3 hours since first contact and he's still not there. Totally unacceptable! I need Costner service to investigate this matter and get back to me.
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User's recommendation: Find another company


Think Protection - Technical Support Review

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Think Protection - Technical Support Review
I have been using think protection for over 2 months now and it was working great because there were no abnormal events. Today we had internet outage and i had to leave for work i was unable to disarm the system and when i opened the door alarm went off. I had to wait over 2 hours to get in touch with a technician to support me. It is a sham and sheer wastage of time when you need them the most. When I called them the monitoring support people were not able to help me in. Attached is the screenshot of the call when i was in ***
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  • Techincal support
  • Home alarm monitoring
  • Customer support
Reason of review:
Poor customer service

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