Think Geek - Thinkgeek Website Review

They had a promo where you would get free shipping on all orders $25+ so I was excited to save a bit while buying christmas presents. I put my purchases in and checked out and thought all was set. When I looked at the website some time later, I saw the complete order page was STILL loading and the order did not go through. I went off the page and tried at least FOUR times to check out but it would not stop loading. I even tried removing all of what I purchased and added it again. I was just about to give up but tried again after removing everything from my cart again. This time it went through fine and I figured it was all good but then I looked at my receipt and saw the free shipping did not apply. Looks like the order only completed when I didn't have the promo applied!! Absolutely terrible website!
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#970539 Review #970539 is a subjective opinion of poster.
Thinkgeek Website
Reason of review
Order processing issue

ThinkGeek is a scam.

Approx. 3 weeks ago I ordered a DeadPool 3D 16oz Mug. After 2 weeks of my payment being taken and pending, my items was not shipped and my $21.94 was placed back into my Paypal account. The following day the payment was charged again and a few days after that it said my item was shipped; however, UPS says they do not have it. After inquiring if it usually takes long for orders to be shipped I received no response. Today — December 14, 2014 — I went to check the status of my order via my TG account. Nothing. Why? Because my account has been mysteriously deleted or possibly banned by these people. I decided not to make a big deal over it, technical issues happen. I try to use the order tracking without my account and it tells me that my order does not exist. Does. Not. Exist. I have the proof to show: I had an account, I did in fact order something, UPS has not received anything from TG, and my order does not exist suddenly. Here's the kicker, the item I ordered is no longer in stock; it was yesterday and all the 3 weeks when I'd ordered it. It's not only myself, but other items that people have inquired about why they haven't come and suddenly these items were marked out of stock and people who ordered before hand never received them. I will be filing a complaint with the Better Business Bureau and I suggest that anyone else who encounters severely damaged, missing or never delivered goods from this joke of a company do so as well.
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1 comment

The waiting to get service is a scam. When you pick that you want to order, they get on the line to take your money.

When you have a return for ANY reason, they never pick up the phone.

Do yourself a BIG favor. DO NOT ORDER WITH THINK GEEK.

#569818 Review #569818 is a subjective opinion of poster.
New York, New York
Reason of review
Problem with delivery
Preferred solution
Full refund

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