filters
state:
Show
city:
Show
category:
Show
product:
Show
I just called the service Dept. Today 2-7-17 wanted to return parts I purchased over a year ago, and also purchase a new cover and chemicals, the parts are about $250 estimated never took out of the box. I was told that over 90 days that they would not be excepted. I've been a customer for over 13 years and have spent between $15,000 to $20,000 and was going to but my yearly supplies today maybe $1000. I quess I can buy my new cover and supplies...
Read more
ThermoSpas

ThermoSpas Thank you for reaching out to us. I will forward your information along to our Service Manager who will call you on the phone number provided in your message. Regards, Elle, T...

Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the "service rep" hung up on me. Really??
Read more
ThermoSpas

ThermoSpas Dear ThermoSpas Customer, I am sorry to hear that you have had a poor experience not only with our product but with a member of our team. I would like to help resolve these is...

Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.
Read more
ThermoSpas

ThermoSpas I am sorry to hear about the issues you have experienced and would like to put you in touch with one of our service managers. If you would like to be contacted directly please...

Other product Review

#802656
1.8
Wow wow..so much hipe..about their products.thank you all for the posting..your pay back is well noted..NOT PURCHASING. dont even want them on my cell phone. Deleting everything of theirs.
Comment
Show

ThermoSpas Hot Tubs Service Department Review

#712056
1.8
Thermostat has a long way to go when delivering on service for their product. You call and call but you get empty promises. They are not standing behind product and leaving customers hanging.
Comment
Show

Thermospas hot tub Review

#642115
2.0
It's the worst hot tub
Comment
Show

Other product Review

#625017
Witnessed customers being lied to & cheated.
Comment
Show
Not had a great experience yet still waiting for my hot tub giving me a bunch of *** and run around supposed to get my hot tub September 23 still no hot tub not happy with thermo spa at all if you're thinking of buying one do not. They took $2000 off and offered me six months of free chemicals that's great still do not have my hot tub now they told me the beginning of November I ordered this hot tub August 16
Read more
Anonymous

Anonymous thanks for the information
My husband and I are looking to buy a hot tub and have dealt with vendors who promise and can't deliver.
Thanks for steering us away from thi...

ThermoSpas

ThermoSpas Hello, I'm sorry to read that there is a delay in your shipping. I'd like to escalate this to our Sales Director to see if there is anything we can do. Could you please reply ...

I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything accomplished for me at hdq. Received a call from a rather smart mouth man who said they "screwed up" and now a tech will be here on Friday, 12 days after the call to them. I want a spa...
Read more
ThermoSpas

ThermoSpas Thank you for bringing your concern to our attention. We have brought the issue to of our Service Director and have replied with the specifics of your resolution through your ...

I didn't like
  • Unbelivablly poor quality and service with new spa
  • Unbelivablly poor service with new spa
#925839
Hi. We just had our "wonderful spa delivered today and guess what happened when we went to fill it with water----leak!!!!! And of course the representative that came to our house and took out money is not available, nor is the company. God forbid if anything happens after 5 pm HORRIBLE HORRIBLE customer service. 17 grand!!!!!!!!!! Don't let them take your money!!!!!!!!
Read more
ThermoSpas

ThermoSpas Thank you for taking the time to share your feedback and concerns. I know our service manager would be interested in following up with you personally to better understand the ...

I have had a Thermo Spa for about 4 years. I got the Calypso 3 person for $9,500. It was Expensive but it has 30 adjustable jets. 20 in just one seat! I love the Spa. It helps with my Fibromyalgia. Delivery was quite the drama if I remember correctly the delivery guy was a sub-contractor and a bit shady.Customer Service is not the best. Had to have a repair guy out the first year for something. Can't remember what it was. Repair guy was a bit...
Read more
ThermoSpas

ThermoSpas Thank you for your review! If you have any need for technical support in the future please feel free to contact us at 800-833-7727. Enjoy your hot tub! ~ Elle, ThermoSpas

2.6
I liked
  • Spa
#877456
I need a barbed fitting that I have gotten at thermo spa several times over the past few years. I am 20 miles from the warehouse and was always able to pick up parts and supplies I needed. Now since the company has down sized the warehouse is closed and they won't sell it to me and are giving me the run around. Its a $2 special part made only by thermo spa and if I don't get it I will have a $10,000 planter on my deck!
Read more
ThermoSpas

ThermoSpas Hello - Please give us a call--we're here to help. You can reach our Technical Support team at 1-800-833-7727. Thank you! - Glen

Mr.Tierney, I just wanted to let you know about Michael Mandigo, his assistance with my spa problem was outstanding. Employees like Michael are a real asset to any corporation. I've dealt with him before and his care and concern are commendable. He is always knowledgeable and helps me to rectify any problems I have with the Thermo Spa. I really appreciate the attention he displays. I was an operations director for 35 years and I know how...
Read more
ThermoSpas

ThermoSpas We've passed along your praise and appreciate the positive feedback! Enjoy your summer with your ThermoSpas! ~ Elle

We bought our spa well over 10 years ago. It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these shells. Clearly, they knew this was a problem. I received a call from a thermospa rep who offered to replace our shell for a small price of $2500 after we had already spent $8300...
Read more
jmvinson

jmvinson Update. I apologize this update is so late. Frankly, I'm so fed up with their song and dance routine that I'm finally giving up. Trust me when I say "they are all lip service"...

ThermoSpas

ThermoSpas Please call our National Service Director, Michael Tierney, at 800-876-0158 x32136 to discuss your issues. Thank you, Elle