ThermoSpas Hot Tubs Complaints and Reviews
I just called the service Dept. Today 2-7-17 wanted to return parts I purchased over a year ago, and also purchase a new cover and chemicals, the parts are about $250 estimated never took out of the box. I was told that over 90 days that they would not be excepted. I've been a customer for over 13 years and have spent between $15,000 to $20,000 and was going to but my yearly supplies today maybe $1000. I quess I can buy my new cover and supplies...Read more
Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due to their poor workmanship. Their reply..it was out of warranty, "my fault" and the "service rep" hung up on me. Really??Read more
Twice my tub leaked out of the bottom within 2 weeks of delivery. Horrible service, horrible product. Just wish I'd saved my 9k money and bought something else.Read more
Other product Review
by anonymous #802656
Wow wow..so much hipe..about their products.thank you all for the posting..your pay back is well noted..NOT PURCHASING. dont even want them on my cell phone. Deleting everything of theirs.
ThermoSpas Hot Tubs Service Department Review
by anonymous #712056
Thermostat has a long way to go when delivering on service for their product. You call and call but you get empty promises. They are not standing behind product and leaving customers hanging.
Thermospas hot tub Review
by anonymous #642115
It's the worst hot tub
Other product Review
by anonymous #625017
Witnessed customers being lied to & cheated.
Not had a great experience yet still waiting for my hot tub giving me a bunch of *** and run around supposed to get my hot tub September 23 still no hot tub not happy with thermo spa at all if you're thinking of buying one do not. They took $2000 off and offered me six months of free chemicals that's great still do not have my hot tub now they told me the beginning of November I ordered this hot tub August 16Read more
I have a new Thermo Spa hot tub that has been in service only 6 months. It is leaking water. I called for a tech to come out a week ago. They said it would be 24 to 48 hours. I heard nothing and on the 4th day I called my salesman. He could not get anything accomplished for me at hdq. Received a call from a rather smart mouth man who said they "screwed up" and now a tech will be here on Friday, 12 days after the call to them. I want a spa...Read more
Hi. We just had our "wonderful spa delivered today and guess what happened when we went to fill it with water----leak!!!!! And of course the representative that came to our house and took out money is not available, nor is the company. God forbid if anything happens after 5 pm HORRIBLE HORRIBLE customer service. 17 grand!!!!!!!!!! Don't let them take your money!!!!!!!!Read more
I have had a Thermo Spa for about 4 years. I got the Calypso 3 person for $9,500. It was Expensive but it has 30 adjustable jets. 20 in just one seat! I love the Spa. It helps with my Fibromyalgia. Delivery was quite the drama if I remember correctly the delivery guy was a sub-contractor and a bit shady.Customer Service is not the best. Had to have a repair guy out the first year for something. Can't remember what it was. Repair guy was a bit...Read more
I need a barbed fitting that I have gotten at thermo spa several times over the past few years. I am 20 miles from the warehouse and was always able to pick up parts and supplies I needed. Now since the company has down sized the warehouse is closed and they won't sell it to me and are giving me the run around. Its a $2 special part made only by thermo spa and if I don't get it I will have a $10,000 planter on my deck!Read more
Mr.Tierney, I just wanted to let you know about Michael Mandigo, his assistance with my spa problem was outstanding. Employees like Michael are a real asset to any corporation. I've dealt with him before and his care and concern are commendable. He is always knowledgeable and helps me to rectify any problems I have with the Thermo Spa. I really appreciate the attention he displays. I was an operations director for 35 years and I know how...Read more
We bought our spa well over 10 years ago. It has been useless all but 2 of those years due to bubbling and cracking shell. We complained to thermospa at that time. We also found out they were in the process of suing the acrylic manufacturer they used to produce these shells. Clearly, they knew this was a problem. I received a call from a thermospa rep who offered to replace our shell for a small price of $2500 after we had already spent $8300...Read more