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Verified Reviewer
Junior Reviewer

Product bad

Thermomate - Product bad
As of today they have not contact me I've contact them all they say it in the right department.read more the the frist couple of reviews

User's recommendation: Do not buy they won't take responsibility for faulty product.

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ID
#3593850 Review #3593850 is a subjective opinion of poster.
Location
Brady, Montana
Pros
  • Heat well
Cons
  • Too dangerous
  • No way to turn itoff if flame are coming out front and back
Loss
$8000
Preferred solution
For then to pay for my lose 8000

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Verified Reviewer
Junior Reviewer

Heater

Thermomate - Heater
There to work with my insurance company but as of today nothing not even in contact with me would be nice if they payed for my lost am still paying on that shed ilose 8000 in that shed including the shed I only list the big stuff not everything in there I can take some lose but not everything this was cause buy there propane heater say u can use in doors I would not recommend it at all .!

User's recommendation: Do not buy very dangerous propane heater.

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ID
#3558508 Review #3558508 is a subjective opinion of poster.
Location
Brady, Montana
Loss
$8000
Preferred solution
Let the company propose a solution

Heater

Call to see how my claim going with u your to work with my insurance but so far u have not contact me or my insurance company.at all cause of your propane heater I lose everything in my shed I sent u everything u ask for I only sent you the big stuff that was in my shed not everything that was in there I can take some lose but not everything would be nice if u payed for your faulty product if I do not hear from u I will hire attorney to go after u for faulty product it going to cost u more them what I claimed I go after u for everything even attorney fees thank u Deborah gonzales

User's recommendation: Your ads should said not safe for in doors but your ads said it safe very wrong.

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ID
#3539896 Review #3539896 is a subjective opinion of poster.
Location
Idaho Falls, Idaho
Very disappointed with both product and service by the people representing Thermomate. I purchased a tankless water heater order number was 167 in December and I called because it wouldnt hold temperature so they said send me pictures in a video. Which I did with no...
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ID
#3413312 Review #3413312 is a subjective opinion of poster.
Cons
  • Got an hour

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Verified Reviewer
New Reviewer

Extremely disappointed

Extremely disappointed with the product and the company. I purchased the Thermomate instant water heater and hooked it up and it would not hold temperature so I called Thermomate or whoever they my be since if you google the address its a warehouse in NC. Then they said take some pictures and send it to me which I did then they put me off and asked for a video which I did and they put me off and finally asked for a return authorization which they did send so I then sent the unit back and still have not received my refund after six weeks. Buy at your own risk. But then again why would you take the risk.
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ID
#3411049 Review #3411049 is a subjective opinion of poster.
Location
Westmont, Illinois
Loss
$469
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Bad product

Thermomate - Bad product
Thermomate - Bad product
Thermomate - Bad product
Thermomate - Bad product
Thermomate - Bad product
Thermomate - Bad product
Update by user Apr 02, 2022

Theromate said they work with my insurance company we sent them a list of what I lose and and fire report what cause it .it was there heater that cause the fire as of today have not heard a thing from them if I have to take them to court it going to cost them more them 8000 .

Original review posted by user Mar 03, 2022
Work great frist day .second day I lit it like I did the day before but this time flames came out the front and back. It was so hot and flame were so big u could not get to it to shut it off cause the propane tank sit in the back side of the heater .loss my new shed every thing in it and in not insurance . Very dangerous pissed not the word how I feel

User's recommendation: No way.

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Featured
ID
#3379252 Review #3379252 is a subjective opinion of poster.
Location
Brady, Montana
Pros
  • Want for the amount of heat it put out
Cons
  • Too dangerous
Loss
$8000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

I bought their ET180 tankless electric water heater due to a recommendation of a friend

Water heater stopped working with in 7 months. Supposedly have a 1 year warranty. When I called up, they wanted me to take a picture, send my name and other mickey mouse things to delay a new one. It is hard to go without hot water for a week. When I asked to talk to a supervisor I was hung up on. I had to go back through Amazon. Product and customer service very bad.

User's recommendation: Yes don't buy one, purchase yourself a Rheem.

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ID
#3274685 Review #3274685 is a subjective opinion of poster.
Location
Fort Myers, Florida

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