Also pissed thermaspa customer
i bought a thermaspa based on the committment for quality and timely service. I have a need for service and the best they can do is a month to a month and 1/2 before someone can get here to look at it. I just read their website and they still promise below: Thermo Spas hot tub service and repair staff is not only punctual, professional and prepared with fully stocked vans, they're hot tub wizards too! And Thermo Spas Service Representatives are available 52 weeks a year, unlike the reps from most local retail stores that often close in the winter.Keeping your hot tub operational 100 percent of the time is an essential part of our commitment to the best customer service. Thermo Spas is dedicated to providing prompt and professional customer satisfaction from the day your hot tub spa arrives, and for many years after This is misleading and I would not pay 10,000 for another Thermaspa. You might as well go to home depot for 3000. The days of thermaspa being worth the extra money are gone. :(
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